Support Triage Report for 2025-02-11

reports/week/2025-01-13/week_summary.md

@@ -1,36 +1,84 @@
 # Support Ticket Report
-- Generated: 2025-01-13 21:06:33
-- Period: 2025-01-13 to 2025-01-13
+- Generated: 2025-01-19 21:07:55
+- Period: 2025-01-13 to 2025-01-19
 
 ## Summary
-- **Total Tickets:** 2
-- **Resolved:** 1
-- **Open:** 1
+- **Total Tickets:** 16
+- **Resolved:** 5
+- **Open:** 11
 
 ## 5 Most Active Tickets
 | Issue # | Title | Activity Level |
 |---------|-------|----------------|
-| [#585](https://github.com/pieces-app/support/issues/585) | Failed to load resource: net::ERR_CONNECTION_REFUSED     http://127.0.0.1:1000/.well-known/health | 5.68 |
-| [#586](https://github.com/pieces-app/support/issues/586) | Pieces plugin for UltraEdit is unresponsive after asking copilot to describe ~3000 line .py script | 3.15 |
+| [#550](https://github.com/pieces-app/support/issues/550) | Seems like you are running VS Code in a remote environment (VS Code running remote docker container) | 7.54 |
+| [#150](https://github.com/pieces-app/support/issues/150) | PiecesOS using too much RAM/spike in CPU | 4.22 |
+| [#586](https://github.com/pieces-app/support/issues/586) | Pieces plugin for UltraEdit is unresponsive after asking copilot to describe ~3000 line .py script | 4.10 |
+| [#561](https://github.com/pieces-app/support/issues/561) | Copilot Bug: 'I'm sorry. Something went wrong with processing. Please...' copilot response | 3.83 |
+| [#589](https://github.com/pieces-app/support/issues/589) | Conversation titles save too eagerly while editing | 3.66 |
 
 ## Common Issues
-### 1. Pieces plugin and extension unresponsiveness
-Users reported unresponsiveness and errors with the Pieces plugin for UltraEdit and the Chrome extension, especially when handling large files. Issues include plugin freezing, browser slowdown, and console errors. This is likely due to resource-intensive background processing.  Disabling and re-enabling the extension temporarily resolves the issue. A fix is expected in an upcoming release.
+### 1. Pieces Copilot Connectivity Issues in Remote Environments
+Users are experiencing difficulties connecting to Pieces Copilot from VS Code in remote environments like WSL2 and Docker containers.  The issues often involve network connectivity problems, specifically with Pieces OS listening on the loopback interface. Solutions include ensuring Pieces OS listens on all interfaces, configuring custom URLs in VS Code settings, and using the 'host.docker.internal' resolution for Docker environments.
+
+**Related Issues:**
+- [#489](https://github.com/pieces-app/support/issues/489): VSCode extension issue rendering Copilot when installed via snap in WSL2
+- [#550](https://github.com/pieces-app/support/issues/550): Seems like you are running VS Code in a remote environment (VS Code running remote docker container)
+- [#591](https://github.com/pieces-app/support/issues/591): Unable to open Pieces Copilot Service
+
+### 2. Pieces Copilot Unresponsive or Errors
+Users report Pieces Copilot becoming unresponsive or returning errors. This often involves specific file types or large codebases. Solutions include updating Pieces OS, checking API keys, switching language models, and ensuring sufficient system resources.
 
 **Related Issues:**
 - [#586](https://github.com/pieces-app/support/issues/586): Pieces plugin for UltraEdit is unresponsive after asking copilot to describe ~3000 line .py script
-- [#585](https://github.com/pieces-app/support/issues/585): Failed to load resource: net::ERR_CONNECTION_REFUSED     http://127.0.0.1:1000/.well-known/health
+- [#561](https://github.com/pieces-app/support/issues/561): Copilot Bug: 'I'm sorry. Something went wrong with processing. Please...' copilot response
+- [#584](https://github.com/pieces-app/support/issues/584): Copilot is not giving any feedback
+
+### 3. Pieces Copilot Service Errors and Connectivity Issues
+Users report Pieces Copilot service inaccessibility, errors fetching data, and general unresponsiveness. Issues range from connection problems to backend processing errors. Proposed solutions include checking for updates, reinstalling, and waiting for bug fixes. OpenAI API key invalidation was identified as a cause, with removal suggested as a fix. Model switching (from Claude/Gemini to GPT4o) is recommended for specific issues.
+
+**Related Issues:**
+- [#591](https://github.com/pieces-app/support/issues/591): Unable to open Pieces Copilot Service
+- [#584](https://github.com/pieces-app/support/issues/584): Copilot is not giving any feedback
+- [#561](https://github.com/pieces-app/support/issues/561): Copilot Bug: 'I'm sorry. Something went wrong with processing. Please...' copilot response
+
+### 4. PiecesOS High Resource Usage
+Users report high RAM/CPU usage with PiecesOS, sometimes reaching 100%, especially when using Live Context. This might be linked to internet connectivity or memory leaks. Temporary solutions include restarting PiecesOS or using the "Optimize Memory" button. The Pieces team is actively working on a permanent fix.
+
+**Related Issues:**
+- [#150](https://github.com/pieces-app/support/issues/150): PiecesOS using too much RAM/spike in CPU
+- [#456](https://github.com/pieces-app/support/issues/456): Not Working
+- [#584](https://github.com/pieces-app/support/issues/584): Copilot is not giving any feedback
+
+### 5. Desktop Application Bugs and Fixes
+Multiple users reported issues with the Pieces Desktop Application on macOS, including eager saving of conversation titles, repetitive welcome messages, and Copilot functionality problems.  Solutions involved bug fixes and patches scheduled for upcoming PiecesOS releases (11.0.4 and later).
+
+**Related Issues:**
+- [#589](https://github.com/pieces-app/support/issues/589): Conversation titles save too eagerly while editing
+- [#582](https://github.com/pieces-app/support/issues/582): Saved Snippets Welcome Screen
+- [#584](https://github.com/pieces-app/support/issues/584): Copilot is not giving any feedback
 
 
 ## Recommendations
-- **Investigate and resolve the 'Pieces plugin and extension unresponsiveness' issue:** This is the most common issue with a high frequency, impacting both UltraEdit plugin and Chrome extension users. Prioritize a fix for the resource-intensive background processing to prevent unresponsiveness and errors.
-- **Monitor error logs for 'net::ERR_CONNECTION_REFUSED' errors:** This error message appears frequently in relation to the unresponsiveness issue. Tracking these errors can help monitor the situation and identify if the fix is effective.
-- **Improve communication about upcoming releases:** Users are experiencing disruptions due to the plugin and extension issues. Provide clear communication about the expected release date for the fix to manage expectations and reduce support tickets on the same problem.
-- **Consider creating a dedicated troubleshooting guide:** Given the specific steps to temporarily resolve the unresponsiveness issue (disabling and re-enabling), document this process in an accessible troubleshooting guide for users.
-- **Analyze ticket activity levels:** Use the activity level metric to identify and prioritize tickets that require immediate attention. This can help in allocating resources efficiently and improving response times for critical issues.
+- **Prioritize resolving Pieces Copilot connectivity issues:** This recurring issue causes significant user frustration, especially in remote environments. Focus on ensuring seamless Copilot access across various setups (WSL2, Docker, etc.).
+- **Investigate and address Pieces Copilot unresponsiveness and errors:** Analyze reported cases with specific file types or large codebases to identify root causes. Optimize Copilot's performance and resource handling.
+- **Address PiecesOS high resource usage:** Investigate memory leaks and optimize Live Context functionality to reduce RAM/CPU consumption. Provide clear communication to users about ongoing efforts and temporary workarounds.
+- **Improve Desktop Application stability:** Address reported bugs like eager saving of conversation titles and repetitive welcome messages to enhance user experience.
+- **Review and update documentation:** Ensure that support articles and FAQs effectively address common issues like Copilot connectivity problems and provide clear instructions for troubleshooting.
+- **Consider enhancing error messaging:** Provide more informative error messages to users, enabling them to understand the problem and potentially resolve it themselves.
+- **Gather more data on less active issues:** While focusing on the most frequent issues, systematically gather information about less common problems to identify potential trends and underlying causes.
+- **Monitor the effectiveness of implemented solutions:** Track the impact of bug fixes and improvements on user-reported issues to ensure their effectiveness and identify any regressions.
 
 ## Daily Reports
 Here are the daily reports for this week:
 
-- [report_131045](daily/2025-01-13/report_131045.md)
-- [report_210557](daily/2025-01-13/report_210557.md)
+- [report_210608](daily/2025-01-14/report_210608.md)
+- [report_210557](daily/2025-01-15/report_210557.md)
+- [report_130931](daily/2025-01-15/report_130931.md)
+- [report_210557](daily/2025-01-16/report_210557.md)
+- [report_050643](daily/2025-01-16/report_050643.md)
+- [report_130918](daily/2025-01-16/report_130918.md)
+- [report_130901](daily/2025-01-17/report_130901.md)
+- [report_210610](daily/2025-01-17/report_210610.md)
+- [report_050629](daily/2025-01-17/report_050629.md)
+- [report_210628](daily/2025-01-18/report_210628.md)
+- [report_130733](daily/2025-01-18/report_130733.md)