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Daily release/11/11/2024/noon #19271

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5408cb6
fix(accounts): Make initial changes to remove old v1 user references.
rhetoric101 Oct 29, 2024
2779140
fix(accounts): Remove several out-of-date v1 user docs
rhetoric101 Nov 6, 2024
7f58acd
fix(accounts): Remove partnership docs
rhetoric101 Nov 7, 2024
c71bc77
fix(accounts): Remove i18n orphans
rhetoric101 Nov 7, 2024
28c4e01
fix(accounts): Remove partnership and old user information from data …
rhetoric101 Nov 7, 2024
8926868
fix(accounts): Peer review suggestion
rhetoric101 Nov 8, 2024
8b18505
fix(accounts): Correct freshness dates
rhetoric101 Nov 8, 2024
95393d1
fix(accounts): Add missing date
rhetoric101 Nov 8, 2024
2d7728c
chore: add translations
svc-docs-eng-opensource-bot Nov 9, 2024
0c9b976
docs: Updated Node.js agent compatibility report
jsumners-nr Nov 11, 2024
1878485
chore: Fix url for memdb
jcountsNR Nov 11, 2024
d2feab7
chore(whats-new-ids): updated ids
svc-docs-eng-opensource-bot Nov 11, 2024
090a17e
chore: Add Browser agent v1.273.0 release notes
newrelic-browser-agent-team Nov 11, 2024
18714ba
Merge pull request #19266 from newrelic/jc-memdbfix
akristen Nov 11, 2024
c65c45d
Merge pull request #19125 from newrelic/rhs-remove-v1-user-references
rhetoric101 Nov 11, 2024
5142bf7
Merge pull request #19269 from newrelic/add-browser-agent-v1.273.0
rhetoric101 Nov 11, 2024
7596549
Merge pull request #19268 from newrelic/whats-new-id-d2feab71
rhetoric101 Nov 11, 2024
9f5c077
Merge pull request #19263 from newrelic/nodejs-compatibility-report/a…
rhetoric101 Nov 11, 2024
3adfa3d
fix(What's new): Correct the image paths
rhetoric101 Nov 11, 2024
7dec83d
fix: Remove extra curlies
LizBaker Nov 11, 2024
45037cf
Merge pull request #19254 from newrelic/translations-2d7728cb
jmiraNR Nov 11, 2024
3fe5b40
Merge pull request #19270 from newrelic/rhs_fix_missing_whats_new_ima…
rhetoric101 Nov 11, 2024
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Original file line number Diff line number Diff line change
Expand Up @@ -53,10 +53,7 @@ Costs for data ingest are dependent on your data center region. For details, see
## Cross-region accounts [#account-structure]

When you sign up for New Relic, a [New Relic organization](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure/#organization-accounts) is created. This is what contains all your accounts and data. When creating an organization, you must specify the data center region.
By default, a New Relic organization and its accounts can only be in a single data center region. However, some customers with [partnership account structures](/docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partnership-accounts-users-subscriptions#partnerships) can have accounts in both regions. Some details for customers with accounts in both regions:

* Prior to October, 2022, organizations with accounts in both regions were only billed for the usage from US region accounts. Starting in mid October, 2022, these organizations will be billed for usage in both regions. The usage UI doesn't show data ingest from across data center regions: it shows only the ingest for the current account you're in and any of its [child accounts](/docs/accounts/original-accounts-billing/original-users-roles/mastersub-account-structure).
* The top-level account for your entire partnership organization resides in a single region. When you view the usage for that account, you'll see only the data usage from the accounts in that region. To view usage for the other data center region, switch to any [parent accounts](/docs/accounts/original-accounts-billing/original-users-roles/mastersub-account-structure) in the other region and view the usage UI for those accounts.
By default, a New Relic organization and its accounts can only be in a single data center region.

## Create an EU region organization [#create-eu-account]

Expand Down Expand Up @@ -252,7 +249,7 @@ New Relic's [account billing process and pricing options](/docs/accounts/account

New Relic may access and process Customer Data in the United States and such other jurisdictions where New Relic has affiliates and subsidiaries, including as may be necessary to maintain, secure, or perform the services, to provide technical support, or as necessary to comply with law or a binding order of a government body.

Customer Data from existing New Relic accounts cannot be transferred or shared across regions, and new data generated cannot be shared with existing accounts, even in [partnership accounts](#global-account-hierarchy).
Customer Data from existing New Relic accounts cannot be transferred or shared across regions, and new data generated cannot be shared with existing accounts.

## Verify your account is based in EU region [#verifying-account]

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Expand Up @@ -27,7 +27,7 @@ For reasons to add accounts, see [Organization and account structure](/docs/acco

## Add accounts [#add-accounts]

To add an account from the UI: from the [<DNT>**Access management**</DNT> UI page](https://one.newrelic.com/admin-portal/organizations/organization-detail), click <DNT>**Accounts**</DNT>, and then click <DNT>**Create account**</DNT>. (If you're on our original user model, see [Add accounts](/docs/accounts/original-accounts-billing/original-users-roles/parent-child-account-structure/#creating).)
To add an account from the UI: from the [<DNT>**Access management**</DNT> UI page](https://one.newrelic.com/admin-portal/organizations/organization-detail), click <DNT>**Accounts**</DNT>, and then click <DNT>**Create account**</DNT>.

To add an account via API: see [Manage accounts with NerdGraph](/docs/apis/nerdgraph/examples/manage-accounts-nerdgraph).

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Expand Up @@ -36,10 +36,7 @@ Your [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/u

### Assigned roles [#roles]

Your assigned roles can affect what you can access. How your user roles and permissions work depends on which [user model](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-user-models) you're on:

* Our newer user model: [learn about user access](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts/#understand-concepts).
* Our original user model: [learn about user access](/docs/accounts/original-accounts-billing/original-users-roles/users-roles-original-user-model/#roles).
To learn more about assigned roles, see [How groups and roles control access to New Relic](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts/#understand-concepts).

### Pricing edition [#pricing]

Expand All @@ -59,12 +56,11 @@ If you're logged in but can't find an expected account or UI page, it may be bec

* If your organization has multiple accounts and you have access to those accounts, you can switch to another account by using the [account switcher](/docs/new-relic-solutions/get-started/glossary/#account-switcher).
* If you have multiple user records (for example, access to more than one New Relic organization), you can [switch between your user records](/docs/accounts/accounts-billing/account-setup/multiple-logins-found).
* If you can't find an expected account, it may be because you haven't been assigned access to that account. See [user permissions issues](#user-permissions).
* If you can't find an expected account, it may be because you haven't been assigned access to that account. See [user permissions issues](#user-permissions) for more information.
* If you check the account switcher and can't see the account you're looking for, it may be for one of these reasons:
* You may need to be added to that account. How you do this depends on your user model: [Our newer user model](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure/#account-access) \| [Our original user model](/docs/accounts/original-accounts-billing/original-users-roles/original-account-structure).
* You may need an administrator to add you to the account. See [How users access accounts](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure/#account-access).
* You may have more than one New Relic login associated with the same email address. If you think this may be the case, log out and log back in. When you input your email address, the login UI displays a note if it detects multiple user records and gives you [an option for verifying your email to see all available accounts](/docs/accounts/accounts-billing/account-setup/multiple-logins-found). Other details about multiple logins:
* To see all your available login options the next time you log in, select <DNT>**Remember me**</DNT> when logging in.
* If one of your login options reads "Original account", that means it's a user record on our [original user model](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-user-models).
* For more information, see this [Support Forum post about multiple accounts](https://discuss.newrelic.com/t/relic-solution-so-youve-created-a-new-account-and-cant-seem-to-access-your-old-account/113122).

Other related docs:
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@@ -1,6 +1,37 @@
---
title: "Introduction to multi-tenancy"
metaDescription: "The multi-tenancy feature helps you manage multiple organizations and accounts"
redirects:
- /docs/accounts/original-accounts-billing/original-users-roles/parent-child-account-structure
- /docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partnership-accounts-users-subscriptions
- /docs/new-relic-partnerships/partner-integration-guide/getting-started/partner-integration-requirements
- /docs/new-relic-partnerships/partner-integration-guide/getting-started/partners-contact-new-relic
- /docs/new-relic-partnerships/partner-integration-guide/getting-started/co-branding-new-relic-partners
- /docs/new-relic-partnerships/partner-integration-guide/getting-started/partnership-admin-console
- /docs/new-relic-partnerships/partner-integration-guide/getting-started/support-resources-new-relic-partners
- /docs/new-relic-partnerships/partner-integration-guide/getting-started/walkthrough-signoff
- /docs/new-relic-partnerships/partnerships/getting-started/using-partner-portal
- /docs/new-relic-partnerships/partnerships/getting-started/partner-marketing
- /docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partner-account-access-administrators
- /docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/restricted-access-partnerships
- /docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/welcome-messages-partnerships
- /docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/staging-production
- /docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/tips-tricks
- /docs/new-relic-partnerships/partner-integration-guide/new-relic-products-features/partner-products-pricing-billing
- /docs/new-relic-partnerships/partner-integration-guide/new-relic-products-features/single-sign-access-control
- /docs/new-relic-partnerships/partner-integration-guide/new-relic-products-features/other-partnership-settings
- /docs/new-relic-partnerships/partner-integration-guide/appendix/version-history
- /docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partner-api
- /docs/new-relic-partnerships/partnerships/partner-api/partner-api-reference
- /docs/new-relic-partnerships/partnerships/partner-api/partnership-api-keys
- /docs/new-relic-partnerships/partnerships/partner-api/typical-integration-example
- /docs/new-relic-partnerships/partnerships/partner-api/partnership-api-account-object
- /docs/new-relic-partnerships/partnerships/partner-api/partnership-api-sub-account-object
- /docs/new-relic-partnerships/partnerships/partner-api/partnership-api-user-object
- /docs/new-relic-partnerships/partnerships/partner-api/partnership-api-subscription-object
- /docs/new-relic-partnerships/partnerships/partner-api/partnership-billing-integration-api
- /docs/new-relic-partnerships/partnerships/partner-api/product-buckets
- /docs/apis/nerdgraph/tutorials/provisions-your-subscriptions-nerdgraph
freshnessValidatedDate: 2024-09-05
---

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Original file line number Diff line number Diff line change
Expand Up @@ -47,6 +47,4 @@ Note that some features, like <InlinePopover type="dashboards"/> and workloads,

To learn more about access issues, see [Factors affecting access](/docs/accounts/accounts-billing/account-structure/factors-affecting-access-features-data/).

## Original user model [#original-model]

If your users are still on our original user model, the account structure and access works differently: see [Original user model account access](/docs/accounts/original-accounts-billing/original-users-roles/original-account-structure).
Original file line number Diff line number Diff line change
Expand Up @@ -16,7 +16,7 @@ redirects:
- /docs/licenses/license-information/faq/frequently-asked-questions
- /docs/accounts/accounts-billing/new-relic-one-pricing-billing/billing-ui
- /docs/accounts/accounts-billing/general-account-settings/introduction-account-settings
freshnessValidatedDate: 2024-10-23
freshnessValidatedDate: 2024-11-08
---

Whether you're thinking about using New Relic or are already sending telemetry to our platform, it's good for you to understand how the business side of New Relic works.
Expand All @@ -29,10 +29,6 @@ We offer a variety of options in our pricing model, editions, and buying program
src="/images/accounts_diagram_pricing-diagram.webp"
/>

<Callout variant="tip">
Some older New Relic customers are on our original pricing model. For more on that, see [Pricing models](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-pricing-models).
</Callout>

## Pricing model [#pricing-model]

Our usage-based pricing model is composed of three factors that could affect your bill. Some factors are optional, so what you pay depends on which options you choose.
Expand Down
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