Merge pull request #15950 from RoiBar1/patch-29

Update Issues-and-Incident-management-and-response.mdx

src/content/docs/alerts-applied-intelligence/applied-intelligence/incident-intelligence/Issues-and-Incident-management-and-response.mdx

@@ -28,17 +28,18 @@ import accountsIssueSummary from 'images/accounts_screenshot-full_issue-summary.
 import accountsIssueFeedFilterIcon from 'images/accounts_screenshot-crop_issue-feed-filter-icon.webp'
 
 
-## Issue feed [#issue-feed]
+## Issues feed [#issues-feed]
 
 The **Issues feed** page is where you can find an overview of all your issues, along with helpful information about them. You can also click any individual issue for more detail, including its analysis summary, event log, and details about correlated issues.
 
 <img
-  title="The alerts issue feed."
-  alt="A screenshot of the alerts issue feed."
+  title="The alerts issues feed."
+  alt="A screenshot of the alerts issues
+feed."
   src={accountsIssueFeed}
 />
 <figcaption>
-  Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts & AI > Issues & activity**. This screenshot shows an example issue feed, which describes your issues' statuses, correlations, and more.
+  Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts & AI > Issues & activity**. This screenshot shows an example issues feed, which describes your issues' statuses, correlations, and more.
 </figcaption>
 
 ## Search and filter issues [#search-filters]
@@ -66,16 +67,16 @@ If you click the filter icon, you can filter by any issue attributes or any rela
 - Tags (search for any tag related to the issue)
 
 <img
-  title="Filter icon options on the alerts issue feed page."
-  alt="A screenshot of the filter icon options on the alerts issue feed page."
+  title="Filter icon options on the alerts issues feed page."
+  alt="A screenshot of the filter icon options on the alerts issues feed page."
   src={accountsIssueFeedFilterIcon}
 />
 
-You can also use the feed sorting option to find what you're looking faster, for example sort by issue duration or created time.
+You can also use the feed sorting option to find what you're looking for faster, for example, sort by issue duration or created time.
 
-## Issues page [#issue-summary]
+## Issue page [#issue-summary]
 
-The **Issues** page provides you with bottom line insights so you can first understand the problem, and then minimize the time to resolve.
+The **Issue** page provides you with bottom-line insights so you can first understand the problem, and then minimize the time to resolve.
 
 We've created a quick demo here to walk you through the issue page user interface:
 
@@ -84,9 +85,9 @@ We've created a quick demo here to walk you through the issue page user interfac
   id="b13vkx69yv"
 />
 
-The **Issues page** includes the following sections:
+The **Issue page** includes the following sections:
 
-* **Issue payload:** This provides you the issue payload details and lets you copy the payload with a click of a button.
+* **Issue payload:** This provides you with the issue payload details and lets you copy the payload with a click of a button.
 * **Issue destinations:** Under the issue name, you'll see a category called Notified, which will showcase your destinations. Hover over the destinations and you'll see a detailed presentation of the destinations and a link to the ticket that has been opened.
 * **Issue duration:** At the top of the Issue name, you'll see the duration that the issue lasted.
 * **Number of incidents:** At the top of the incident activity section, you'll see the total number of incidents within the issue.
@@ -99,7 +100,7 @@ The **Issues page** includes the following sections:
     * A **See errors** button appears only when there are error groups from errors inbox that are related to the same entity and occurred on the same time window as the incident.
     * The ellipsis icon **...** has a dropdown menu that contains the option to close a certain incident (only when the issue has more than 1 incident) and also displays the incident payload.
 * **Incident entity section (below the chart):** If you click on an incident from the incident activity list, you will see the following:
-    * The impacted entity, entity type, and the account name of this incident belongs to.
+    * The impacted entity, entity type, and the account name of this incident belong to.
     * A list of tags (entity & condition tags) and their values. Click on the **Show all** button to display all the tags.
 
         <img
@@ -117,11 +118,11 @@ In the New Relic platform, the postmortem feature is a tool that automatically c
 The postmortem includes: 
 
 * the record of an incident, including descriptions 
-* a timeline of the incident 
-* the incident's impact 
-* the incident's root causes 
-* mitigation measures taken by your team 
-* follow-up action items to prevent the incident from recurring in the future
+* A timeline of the incident 
+* The incident's impact 
+* The incident's root causes 
+* Mitigation measures taken by your team 
+* Follow-up action items to prevent the incident from recurring in the future
 
 For detailed steps on creating a postmortem or to watch our walk-through demo, visit our [Postmortem documentation](/docs/alerts-applied-intelligence/applied-intelligence/postmortems-applied-intelligence/) page.