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doc: add support page
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BLumia committed Jun 19, 2019
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3 changes: 3 additions & 0 deletions .github/CODE_OF_CONDUCT(zh_CN).md
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# 行为准则

// 该页面待补全, 关于通用的行为准则请参见 [Arch 的行为准则](https://wiki.archlinux.org/index.php/Code_of_conduct_(简体中文)) 页面.
3 changes: 3 additions & 0 deletions .github/CODE_OF_CONDUCT.md
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# Code of conduct

// This is a working-in-progress page, for generic rule please consider refer to [Arch Code of Conduct](https://wiki.archlinux.org/index.php/Code_of_conduct).
28 changes: 28 additions & 0 deletions .github/SUPPORT(zh_CN).md
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[English](SUPPORT.md) | 中文

## 官方支持

Deepin 应用的主要适配和支持发行版为 Deepin 发行版,我们也很乐意帮助在其它发行版中使用 Deepin 应用的人们解决遇到的问题。需要获取支持时,可以在下面找到我们:

- [官方论坛](https://bbs.deepin.org/)
- [GitHub 上的深度开发者中心](https://github.com/linuxdeepin/developer-center/issues)

> **注意**: 如果你是其它非 Deepin 发行版的用户,请考虑优先在你所使用的发行版的缺陷跟踪系统中汇报问题,或联系包维护者确认问题。由于不同发行版通常包含了不同的软件包、包版本,也可能包含了预制的自定义配置,这些区别使得 Deepin 的直接支持变得更为困难。
对于问题汇报,请总是尽可能多的提供细节,并填写我们所提供的缺陷汇报模板。提供这些信息有助于我们能够更快的复现、定位和解决问题。发起新的 Issue 时,请考虑阅读我们的 [行为准则](CODE_OF_CONDUCT(zh_CN).md)

如果你有任何缺陷汇报外的支持需求,你仍然可以创建 Issue 并描述你的问题,或者也可以发送邮件到 `support <at> deepin <dot> com` 寻求特别的支持。

## 社区支持

下面是一些已知的 Deepin 社区链接(如果你知道任何其他 Deepin 社区,欢迎发起 Pull Request 把链接添加到下面的列表中):

- [官方论坛](https://bbs.deepin.org/)
- [GitHub 上的深度开发者中心](https://github.com/linuxdeepin/developer-center/issues)
- 或是其它任何现存的 Deepin 社区

使用这些社区之前,请不要忘记阅读它们的行为准则或论坛版规,并建议总是在发帖求助前进行搜索以节省大家的时间。

## 商业支持

对于商业支持,请发送邮件至 `support <at> deepin <dot> com` 或转到 https://www.deepin.com 以了解更多细节。
30 changes: 30 additions & 0 deletions .github/SUPPORT.md
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English | [中文](SUPPORT(zh_CN).md)

## Official Support

All Deepin apps are supported mainly on Deepin distro, we also would like to help user from other distro if they have any issue when using Deepin apps. You can find us at:

- [Official Forum](https://bbs.deepin.org/)
- [Developer-Center repo at GitHub](https://github.com/linuxdeepin/developer-center/issues)

> **Note**: If you are using other distro than Deepin, please consider report your issue to the package maintainer / bug tracker of your distro first. Different distributions often use different packages, package versions, repositories, or make custom system configurations silently, which made rendering support from Deepin become very hard.
For a bug report, please include as many details as possible, fill out the required template, the information it asks for helps us resolve issues faster. When posting issue to Developer Center, please read [Code of Conduct](CODE_OF_CONDUCT.md) first.

If you have any other support request other than bug report, you can still create a new issue and describe your issue, or you can send a email to `support <at> deepin <dot> com` if you have special need.

## Community Support

Here is a list of existing Deepin communities(If you know any Deepin community not listed here, feel free to add it to the list and submit a PR):

- [Official Forum](https://bbs.deepin.org/)
- [Developer-Center repo at GitHub](https://github.com/linuxdeepin/developer-center/issues)
- or go to any other existing Deepin community for help.

We also encourage you join a community and helping each other to make the Deepin community better!

Be sure to read the Code of Condent of the forum first and always do a search before you post a new thread.

## Business support

Drop us a mail at `support <at> deepin <dot> com` or refer to https://www.deepin.com to get in touch.

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