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| name: HLS/DASH/Console Playback Failure | ||
| about: Are you experiencing a failure when playing your streamed media? | ||
| title: "[Playback Failure]" | ||
| labels: Playback | ||
| assignees: '' | ||
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| **NOTE:** This template is for failure to playback issues of HLS, DASH, and AWS console players. If the playback issue is related to GetMedia playback, please submit an issue on the [KVS Java Parser Library](https://github.com/aws/amazon-kinesis-video-streams-parser-library) repository. If the issue is related to HLS/DASH/Console, but the issue is not regarding a failure to playback (such as a latency issue or general question), please submit using the general question template. | ||
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| ### Brief 1-liner description of the issue: | ||
| ... | ||
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| ### Please include the following details: | ||
| - Problematic playback methods (HLS, DASH, and/or AWS Console), operating systems, browsers: | ||
| - ... | ||
| - Working playback methods (were you able to playback the stream using using any methods?), operating systems, browsers: | ||
| - ... | ||
| - Is the stream's data retention setting greater than 0? | ||
| - Does your stream meet the [KVS video playback track requirements](https://docs.aws.amazon.com/kinesisvideostreams/latest/dg/video-playback-requirements.html)? | ||
| - If there are fragment decoding errors: | ||
| - Are fragment timestamps accurate, in the correct order, and have no duplicates? ([ListFragments](https://docs.aws.amazon.com/kinesisvideostreams/latest/dg/API_reader_ListFragments.html) can be used to retrieve fragment information for a stream) - Is your application encoding the frame data using the H.264 format? | ||
| - Does the resolution of the frames match the resolution specified in the Codec Private Data? | ||
| - Does the H.264 profile and level of the encoded frames match the profile and level specified in the Codec Private Data? | ||
| - Does the browser/OS support the profile/level combination? | ||
| - If there are HLS playback failures: | ||
| - Is the fragment duration less than 1 second? If yes, does issue persist with fragments longer that 1 second? | ||
| - Is each HLS streaming session URL being used by only one player at a time? | ||
| - Does each fragment have a consistent number of tracks, is not changing between having both an audio and video track and only a video track, and has consistent encoder settings (resolution and frame rate not changing between fragments in each track)? | ||
| - Does issue persist after fetching using GetHLSStreamingSessionURL with the ContainerFormat and DiscontinuityMode parameters set to different values? | ||
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| ### Logging | ||
| Add any relevent SDK and player logs. IMPORTANT NOTE: Please make sure to NOT share AWS access credentials under any circumstance! Please make sure they are not in the logs. | ||
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| ** If you would not like to open an issue to discuss your solution in open-platform, please email your question to [email protected] ** |