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devices/troubleshooting/index.html

@@ -166,6 +166,8 @@ <h2 id="i-cannot-access-my-device-in-the-things-stack-console">I cannot access m
 </span></span></code></pre></div><p>To delete your device from Join Server, Network Server and/or Application Server:</p>
 <div class="highlight"><pre tabindex="0" class="chroma"><code class="language-bash" data-lang="bash"><span class="line"><span class="cl">curl -X DELETE <span class="s1">&#39;https://thethings.example.com/api/v3/&lt;js/ns/as&gt;/applications/&lt;application_id&gt;/devices/&lt;device_id&gt;&#39;</span> -H <span class="s1">&#39;Accept: application/json&#39;</span> -H <span class="s1">&#39;Authorization: Bearer &lt;api-key&gt;&#39;</span>
 </span></span></code></pre></div><p>Next, recreate your device as documented in the <a href="https://www.thethingsindustries.com/docs/the-things-stack/interact/api/#multi-step-actions">Using the API</a> section.</p>
+<h2 id="i-see-unable-to-access-the-end-device-error">I see &ldquo;Unable to access the end device&rdquo; error</h2>
+<p>If you&rsquo;re facing this error, your end device has probably been configured with incorrect server addresses, so The Things Stack Console treats and shows it as in <code>Other cluster</code>. To regain access to your end device, you should configure it with the correct server addresses. That can be done by accessing device&rsquo;s <strong>General settings</strong> and configuring server addresses, or by deleting and recreating the end device with appropriate server addresses.</p>
 <h2 id="how-do-i-see-device-events">How do I see device events?</h2>
 <p>Device event logs can be found in the console in the device&rsquo;s general information page. See <a href="https://www.thethingsindustries.com/docs/the-things-stack/management/events/">Working with Events</a> for other ways of subscribing to events.</p>
 <h2 id="i-see-no-join-requests-from-my-device-in-the-things-stack">I see no Join Requests from my device in The Things Stack.</h2>
@@ -357,6 +359,9 @@ <h2 class="title is-size-6">On this page</h2>
       <li><a href='#i-cannot-access-my-device-in-the-things-stack-console'>I cannot access my device in The Things Stack Console.</a></li>
 
 
+      <li><a href='#i-see-unable-to-access-the-end-device-error'>I see “Unable to access the end device” error</a></li>
+
+
       <li><a href='#how-do-i-see-device-events'>How do I see device events?</a></li>
 
 

sitemap.xml

@@ -1302,7 +1302,7 @@
     <lastmod>2023-04-19T08:14:44+02:00</lastmod>
   </url><url>
     <loc>https://www.thethingsindustries.com/docs/devices/troubleshooting/</loc>
-    <lastmod>2023-11-13T14:42:26+01:00</lastmod>
+    <lastmod>2023-11-26T19:22:50+01:00</lastmod>
   </url><url>
     <loc>https://www.thethingsindustries.com/docs/the-things-stack/management/user-management/troubleshooting/</loc>
     <lastmod>2023-04-19T08:14:44+02:00</lastmod>