doc: Update TTS Plans info (#1190)

* doc: Update TTS Plans info

* fixup! doc: Update TTS Plans info

* fixup! doc: Update TTS Plans info

* doc: Add downgrading plan info

doc/content/the-things-stack/cloud/billing-and-subscription-management/_index.md

@@ -11,84 +11,106 @@ This section shows how to buy {{% tts %}} subscription, and to perform subscript
 
 ## Purchasing {{% tts %}} Subscription
 
-Navigate to the [{{% tts %}} fee calculator](https://accounts.thethingsindustries.com/fee-calculator) page.
+Navigate to the [{{% tts %}} Plans](https://accounts.thethingsindustries.com/fee-calculator) page.
 
-First, you need to choose your entry level. If you are just exploring {{% tts %}} functionalities and performance, we suggest you pick **{{% tts %}} Discovery**. If you are already a user of {{% tts %}} and want to scale up, **{{% tts %}}** is the right choice for you.
+First, you need to choose your entry level.
 
-If you choose {{% tts %}} entry level, you'll also need to choose your deployment and device bundle.
+If you are just exploring {{% tts %}} functionalities and performance, we suggest you pick **{{% tts %}} Discovery**.
 
-Next, you need to pick your support plan. Available plans are **DIY**, **Standard** and **Priority**, but keep in mind that all plans are not available for all {{% tts %}} deployments. You can follow [this link](https://www.thethingsindustries.com/support/) to compare support plans.
+If you are already a user of {{% tts %}} and want to scale up, you can choose between **Standard** and **Plus** plans, both of which have different levels of offered support (**Standard**, **Priority**, **Consulting** and **Free**). You can follow [this link](https://www.thethingsindustries.com/support/) to compare support plans.
 
-{{< note >}} Some deployments (e.g. **{{% tts %}} Dedicated Cloud**) and some support plans (e.g. **Consulting**) are not available for purchase through the platform. Instead, you need to [contact The Things Industries](mailto:[email protected]). {{</ note >}}
+On the top of the page, you can switch between monthly and annual billing plan in order to compare the prices for {{% tts %}} plan you're planning to buy.
 
-If you choose one of {{% tts %}} deployments, you might also need to choose between monthly and yearly pre-paid plan for your contract period and billing preferences.
+{{< figure src="plans-and-billing-period.png" alt="Plans and billing period" >}}
 
-## Creating a Tenant and a Billing Account
+Every subscription and support plan have details listed on the Plans page. If you are not sure which plan to choose, you can scroll down and calculate an approximate price for your fleet of devices, and check out our answers to frequently asked questions about {{% tts %}} plans. On the bottom of the page you can also request a demo or contact an expert.
 
-Once you're finished with the purchase, you'll be directed to enter your Network Server and Billing Account details.
+{{< figure src="faq-and-price-estimation.png" alt="Price estimation and FAQ" >}}
 
-First, you need to provide a **Tenant name** and a **Tenant ID** for the tenant you want to create.
+To sign up for any of the above mentioned plans, just click on the button on the plan to sign up and you will be redirected to the checkout page, where you will be requested to enter your personal and billing info. Under **Summary** section you will see the final price for {{% tts %}} deployment and support plan you've chosen, excluding VAT/tax. This is also a place to apply a discount coupon if you have one.
 
-{{< figure src="tenant-name-and-id.png" alt="Tenant name and ID" >}}
+{{< note >}} Keep in mind that if you chose {{% tts %}} Discovery tier, The Things Industries won't charge you anything until you scale up with one of {{% tts %}} deployments. The Things Industries also doesn't see or store your credit card details you provide under **Payment method** step. {{</ note >}}
 
-Then, you need to choose clusters you want to use. You can also determine if you want to list your network on [Packet Broker]({{< ref "/the-things-stack/packet-broker" >}}).
+{{< figure src="billing-info.png" alt="Personal and billing info" >}}
 
-Add the **Administrator email**, **Administrator username** and **Administrator full name** for your Billing Account.
+If you are not looking for a cloud but for an enterprise solution, make sure to check out [self-hosted {{% tts %}} options](https://www.thethingsindustries.com/deployment/).
 
-{{< figure src="cluster-and-administrator-info.png" alt="Cluster and administrator info" >}}
+{{< note >}} Some deployments (e.g. **{{% tts %}} Dedicated Cloud**) and some support plans (e.g. **Consulting**) are not available for purchase through the platform. Instead, you need to [contact The Things Industries](mailto:info@thethingsindustries.com) to proceed. {{</ note >}}
 
-Finish with tenant settings by clicking the **Proceed to Billing Information** button.
+## Creating Your Network
 
-Next, you need to enter your **Company name**, as well as the **Billing email** and **Billing password**.
+Once you're finished with the purchase, you will be redirected to network creation page. In order to create your custom {{% tts %}} Cloud tenant, you will need to provide details such as name and ID for your network, choose region where you want it deployed, and enter network administrator info.
 
-{{< figure src="billing-email-and-password.png" alt="Billing account info" >}}
+{{< figure src="network-name.png" alt="Enter network name" >}}
 
-You also need to provide some personal info like **Phone number**, **Address**, **City**, **Zip** and **Country**.
+{{< figure src="network-id.png" alt="Enter network ID" >}}
 
-The last step is related to payment details. Under **Recap** you'll be able to see the price for {{% tts %}} deployment and support plan you've chosen, excluding VAT/tax. 
+{{< figure src="cluster.png" alt="Choose cluster" >}}
 
-If you have a discount coupon, you can use it here.
+{{< figure src="admin.png" alt="Provide admin info" >}}
 
-{{< figure src="recap-and-coupon.png" alt="Price and coupon" >}}
+Finally, click the **Launch {{% tts %}} Cloud** button to create your network.
 
-Finally, you have to provide the **Payment method** info. You will need to add your credit card details here.
+## Manage your Subscriptions, Support and Billing Plans
 
-{{< note >}} Keep in mind that if you chose {{% tts %}} Discovery tier, The Things Industries won't charge you anything until you scale up with one of {{% tts %}} deployments. The Things Industries also doesn't see or store your credit card details you provide under **Payment method** step. {{</ note >}}
+After you purchased {{% tts %}} subscription, you'll receive some emails in the inbox of the administrator email address you provided previously. In one of the emails, you will get a link for creating an admin account password.
 
-## Manage your Subscriptions, Support and Billing Plans
+Among other info, you'll be provided with a URL to access your newly created tenant's Console. The Console will be available on:
+
+`https://<your-network-id>.<your-cluster>.cloud.thethings.industries`
+
+e.g. `https://docs-test-network.eu1.cloud.thethings.industries` for above shown example.
+
+Use the administrator username you provided in previous steps, and the password that you created via magic link to access it.
+
+To manage your subscriptions, log in [here](https://accounts.thethingsindustries.com/login) with the administrator email and password you created in previous steps.
+
+To check your current subscriptions, open the **Subscriptions** tab.
 
-After you purchased {{% tts %}} subscription and created your Billing Account, you'll receive some emails in the inbox of the administrator email address.
+{{< figure src="subscriptions.png" alt="Subscriptions overview" >}}
 
-Among other info, you'll be provided with a URL to access your newly created tenant's Console. In this example, the URL is `https://docs-demo.eu1.cloud.thethings.industries/`. Use the administrator username you provided in previous steps to access it. You might be asked to change your administrator password to log into your tenant.
+To add a new subscription, click the **Add a subscription** button and follow steps that will be identical to the ones described in sections above.
 
-Navigate to the [Billing Account login page](https://accounts.thethingsindustries.com/login). Use the Billing Account administrator email and password you created in previous steps. Click on **Log in**.
+You can also edit existing subscriptions. To do this, click on your previously created subscription. You'll be able to see subscription details such as payment due date, payment method, usage tier and invoice history.
 
-{{< figure src="billing-account-login.png" alt="Billing-account-login" >}}
+{{< figure src="edit-subscription.png" alt="Edit existing subscription" >}}
 
-To check your current subscriptions, open the **Current subscriptions** tab.
+To edit customer info or default payment method, click the **Change** button next to **Payment method**. There you can also set a purchase number (PO).
 
-To add a new subscription, click the **Add a subscription** button at the bottom of the page and follow steps that will be identical to the ones described in sections above.
+{{< note >}} The same customer info and payment method settings are available under the **Payment Settings** tab. {{</ note >}}
 
-You can also edit existing subscriptions. To do this, click on a single subscription. You'll be able to see usage tier, support and pricing details, as well as credit card info.
+{{< figure src="payment-settings.png" alt="Payment settings" >}}
 
-{{< figure src="subscription-details.png" alt="Subscription details" >}}
+To upgrade your subscription and be able to add more entities and enjoy full {{% tts %}} service, click the **Change plan** button and choose your desired subscription, then finish with **Upgrade cloud**. You can also apply a discount coupon here.
 
-To upgrade your subscription and be able to add more entities and enjoy full {{% tts %}} service, click the **Upgrade** button and follow instructions.
+{{< figure src="upgrade.png" alt="Upgrade existing subscription" >}}
 
-Here you can also edit your support plan. Having a support lets you contact The Things Industries support team via [email](mailto:[email protected]) or via the [Support portal](https://thethingsindustries.atlassian.net/servicedesk/customer/portal/1).
+You can also upgrade your support plan (or add one if you haven't done so previously).
 
-Scroll down to the bottom of the page to **Cancel subscription**.
+{{< figure src="upgrade-support.png" alt="Upgrade support plan" >}}
 
-To access your invoices and billing information, switch to the **Invoices** tab.
+In a similar manner, you can also choose to downgrade your subscription or support plan.
 
-{{< figure src="invoices.png" alt="Invoices overview" >}}
+To downgrade your subscription, e.g. from **Plus** to **Standard** plan, click the **Change plan** button and choose **Downgrading to Cloud Standard** option.
 
-Under **Invoice Information** you can see the billing info you provided and you can edit it if you like so.
+{{< figure src="downgrade-plan.png" alt="Downgrade TTS plan" >}}
 
-Your past invoices will be available for download under **Invoice History**.
+{{< note >}} Keep in mind that you can upgrade from **Discovery** tier to **Standard** and **Plus** using these options, and you can downgrade from **Plus** to **Standard**, but you cannot downgrade from **Standard** to **Discovery**. {{</ note>}}
+
+To downgrade your support plan, click the **Change support plan** button. You will be able to downgrade your support plan, e.g. from **Priority** to **Standard**, or to completely **Remove support**.
+
+{{< figure src="downgrade-support.png" alt="Downgrade support plan" >}}
+
+Under **Invoice History** section on the bottom, you will be able to see and download invoices and receipts for your subscription. To access your invoices for all purchased subscriptions, switch to the **Invoices** tab.
+
+{{< figure src="invoice-history.png" alt="Invoices overview" >}}
 
 {{< note >}} If you change your billing information, it will be applied only on newly created invoices. Invoices that have been created before that cannot be changed. {{</ note >}}
 
+If you want to cancel your subscription, click the **Cancel subscription** button in the upper right of your subscription preview (below **Expected next invoice amount**). 
+
+{{< warning >}} Please note that the action of cancelling subscription cannot be undone. You will loose access to your tenant/network and all the data stored in it. It will also not be possible to reuse the associated Network ID. All registered end devices and gateways will be **locked** to this tenant unless deregistered/unclaimed and purged first. {{</ warning >}}
+
 ## FAQ
 
 ### How can I reset my Billing Account password?
@@ -99,13 +121,9 @@ Please submit your Billing Account email address via the [password reset form](h
 
 Please contact our [sales team](mailto:[email protected]).
 
-### I canceled my subscription so my tenant is suspended. Can I reactivate it?
-
-Please reach out to our [sales team](mailto:[email protected]) and reference your tenant ID.
-
 ### Can multiple users access a single Billing Account?
 
-No, {{% tts %}} Billing Account can only be accessed by one person (i.e. one email address). However, you can change the email address which receives payment reminders and appears on the invoices. To edit this email addess, navigate to **Invoices** tab in your Billing Account, then click **Edit billing information** under the **Invoice Information** section and change it.
+No, {{% tts %}} Billing Account can only be accessed by one person (i.e. one email address).
 
 ### I'm facing an error that says I reached a limit for adding devices/gateways. What do I do?
 
@@ -133,4 +151,4 @@ If you've reached a limit for adding devices and/or gateways, you'll be facing t
 }
 ```
 
-If you want to add more entities than your current limit allows you to, you will need to upgrade your subscription plan. For example above, you could upgrade your plan from Discovery to Standard or Plus. If you face any difficulties with upgrading your plan, feel free to reach [The Things Industries sales team](mailto:[email protected]).
+If you want to add more entities than your current limit allows you to, you will need to upgrade your subscription plan. For example above, you could upgrade your plan from Discovery to Standard or Plus. If you want to upgrade make sure to check sections above, and if you face any difficulties, feel free to reach [The Things Industries sales team](mailto:[email protected]).