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Sales playbook cross-sell minor addition #10174

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Jan 22, 2025
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4 changes: 3 additions & 1 deletion contents/handbook/growth/sales/expansion-and-retention.md
Original file line number Diff line number Diff line change
Expand Up @@ -79,7 +79,9 @@ You can use these signals alongside regular customer interactions to prioritize
- Already doing it in house/with something else - demonstrated cool ways in which the products integrate and save their team time
- May be too far down the line with their own data warehouse - it is hard to do a replacement at this stage, so instead talk about how you can enrich their data in PostHog with what's already in their data warehouse
- Not ready to invest the time and resources to implement more tools - tie this to the pain of _not_ having an additional solution in place and emphasize time to value is extremely quick with PostHog e.g. with autocapture, session replay, and (soon) no-code experiments.


> Pro tip - if a customer isn't using a PostHog product and there is no obvious reason why they shouldn't, ask them directly why they're not using it!

These are typically combinations of products that we've seen be successful:

- Product analytics + Web analytics
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