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@ambatshri ambatshri released this 09 Jun 15:40
· 35 commits to master since this release
v2.0.0
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Learn about vigilant mode.

Felicity community release candidate features:
Base OTRS version 5.0.18 with ITSM, FAQ, Survey modules with MySQL back-end
Enhanced and additional features as part of Felicity Ganges release:

  • Main Dashboard optimized and severity driven visual cues
  • Separated ITSM sub-modules for Incident, Problem and Service Request
    • Dashboards, Overview, Escalation grids for each type
    • Multiple incidents to Problem ticket auto-creation 
    • Service Catalog features
    • Standard Workflows for Incident and Problem tickets based on ITIL processes
    • Change and workorders access rights management
    • Workorder assignment to Customer type user
    • Create approval workorder(s) directly from create change 
  • New Customer interface
    • Post login landing page
    • FAQ search
    • Service Catalog
  • UI changes
    • Queue view changed to selectable dropdown
    • Closed tickets now view-able on respective module page
    • UI as per Unotech custom template – Customer and Agent interface
    • Responsive UI
    • Grid feature change –
      • Customer user
      • From and title now separated 
    • Layout change of Admin page
  • General features
    • CK Editor upgraded to version 4.8
    • Custom Print
    • Bulk Print
    • Sorting by Age on grids
    • Agent signature
    • Captcha introduced on Agent interface (feature to be deprecated in next release)
    • Dynamic filed queue mapping (configurable from Admin interface)
    • Escalation Matrix
    • SLA on hold
    • Showing change and workorder details on ticket page
    • Showing ticket details on change page (also on create change page)
  • System setup and configuration
    • Created docker compose for application and database
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