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Shortened summary and removed ampersand
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makaylahipke authored Dec 31, 2024
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4 changes: 2 additions & 2 deletions content/topics/human-centered-design/_index.md
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Expand Up @@ -8,7 +8,7 @@ slug: "human-centered-design"
title: "Human-centered design"
deck: "Take the guesswork out of service design by understanding people's needs."

summary: "Human-centered design (HCD) is a philosophy and method that places people’s experiences at the heart of service design. Unlike traditional, system-centric approaches, HCD prioritizes understanding real-world challenges and frustrations faced by users and crafting solutions that directly address them. HCD is a continuous process, not a one-time fix. Regular evaluation and user feedback are essential to maintain relevance and adapt services to evolving user needs. HCD provides a valuable framework for ensuring government services are and remain accessible, efficient, and user-centric."
summary: "Human-centered design (HCD) is a philosophy and method that places people’s experiences at the heart of service design. Unlike traditional, system-centric approaches, HCD prioritizes understanding real-world challenges and frustrations faced by users and crafting solutions that directly address them. HCD is a continuous process, not a one-time fix. Regular evaluation and user feedback are essential to maintain relevance and adapt services to evolving user needs."

aliases:
- /topics/user-centered-design/
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# Set the legislation card title and link
legislation:
title: "21st Century Integrated Digital Experience Act & OMB Memo M-23-22"
title: "21st Century Integrated Digital Experience Act and OMB Memo M-23-22"
link: "https://digital.gov/resources/delivering-digital-first-public-experience/"

# Featured resource to display at the top of the page
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