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makaylahipke authored Dec 31, 2024
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7 changes: 2 additions & 5 deletions content/topics/analytics/_index.md
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# Topic Title
title: "Analytics"
deck: "Measure and plan your site performance with analytics best practices and tools"
deck: "Measure and plan your site performance with analytics best practices and tools."

summary: "Web analytics provide valuable insights into how users interact with a website. Use the data gained from web analytics to identify areas for improvement and make data-driven decisions. This can lead to a more user-friendly and engaging website, which can enhance trust and overall site performance."

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# Set the legislation card title and link
legislation:
title: "Executive Order 14058 and OMB Circular A-11 Section 280"
title: "Executive Order 14058 and OMB Circular A-11, Section 280"
link: "https://digital.gov/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/"

# Featured resource to display at the top of the page
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- title: "An introduction to search"
summary: "Follow search engine optimization (SEO) best practices to help search engines discover your content."
href: "https://digital.gov/resources/an-introduction-to-search/"
- title: "How to use web analytics to uncover cybersecurity incidents: A USAGov case study"
summary: "Learn how you can take a deep dive into analytics and uncover phishing attempts or other improper use of your agency’s content, logo, or brand."
href: "https://digital.gov/2020/10/26/true-crime-detectives-how-we-used-free-web-metrics-tools-to-uncover-a-cybersecurity-incident/"
- title: "How to track performance"
summary: "Use this step-by-step guide to choose metrics & tools, set budgets & goals, and add site tracking on your website."
href: "https://designsystem.digital.gov/performance/how/"
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4 changes: 2 additions & 2 deletions content/topics/artificial-intelligence/_index.md
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# Set the legislation card title and link
legislation:
title: "Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence"
title: "Executive Order 14110: Safe, Secure, and Trustworthy Artificial Intelligence"
link: "https://www.whitehouse.gov/briefing-room/presidential-actions/2023/10/30/executive-order-on-the-safe-secure-and-trustworthy-development-and-use-of-artificial-intelligence/"

# Featured resource at the top of the page
featured_resources:
resources:
- title: "Artificial intelligence: Essential knowledge"
- title: "AI.gov"
summary: "Ensuring the U.S. leads in safe, secure, and trustworthy artificial intelligence innovation to harness the opportunities of AI while mitigating its risks."
link: "https://www.ai.gov/"

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9 changes: 3 additions & 6 deletions content/topics/digital-service-delivery/_index.md
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slug: "digital-service-delivery"

# Topic Title
title: "Digital Service Delivery"
title: "Digital service delivery"
deck: "Make it easier for the public to access the information and services that they count on each and every day."

summary: "For millions, access to digital services isn’t a luxury—it’s critical. The public’s experiences using government websites to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food can dramatically affect how they feel about the government. Digital service delivery is the primary subject of 21st Century IDEA, and its policy guidance in OMB M-23-22, which requires federal agencies to enact best practices."
summary: "For millions, access to digital services is critical. The public uses government websites to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food. Providing easy-to-use access to these services online is a priority of the federal government. Improving digital service delivery is the primary subject of 21st Century Integrated Digital Experience Act, and its policy guidance in OMB M-23-22, which requires federal agencies to enact best practices."

aliases:
- /topics/21st-century-idea/
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# Set the legislation card title and link
legislation:
title: "21st Century Integrated Digital Experience Act (21st Century IDEA) and M-23-22"
title: "21st Century Integrated Digital Experience Act and OMB M-23-22"
link: "https://digital.gov/resources/delivering-digital-first-public-experience/"

# Featured resource at the top of the page
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- title: "An introduction to digital governance"
summary: "Digital governance refers to the internal systems and processes we use to manage our digital presence. Learn why governance is essential to digital service delivery."
href: "https://digital.gov/resources/an-introduction-to-digital-governance/"
- title: "Test websites for accessibility"
summary: "Design and deliver digital services with everyone in mind. Use both manual and automated testing methods to create accessible websites."
href: "https://digital.gov/resources/how-test-websites-for-accessibility/"
---
6 changes: 3 additions & 3 deletions content/topics/emerging-tech/_index.md
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# Topic Title
title: "Emerging tech"
deck: "Cutting-edge technologies can improve the delivery of public services"
deck: "Innovative technologies can improve the delivery of public services."

summary: "The federal government monitors new technologies, especially those with great potential to change how the public lives and works. Adopting new technologies responsibly can improve the efficiency and quality of government services."

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# Set the legislation card title and link
legislation:
title: "Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence"
title: "Executive Order 14110: Safe, Secure, and Trustworthy Artificial Intelligence"
link: "https://www.whitehouse.gov/briefing-room/presidential-actions/2023/10/30/executive-order-on-the-safe-secure-and-trustworthy-development-and-use-of-artificial-intelligence/"

# Featured community to display at the top of the page
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featured_links:
title: "Emerging tech: Essential knowledge"
resources:
- title: "Administration Actions on AI"
- title: "Administration actions on AI"
summary: "Find updates on the federal government’s work to promote the safe, secure, and trustworthy use of AI. This includes federal agency use cases, the Blueprint for an AI Bill of Rights and an AI risk management framework."
href: "https://ai.gov/actions/"
- title: "Understanding robotic process automation"
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6 changes: 3 additions & 3 deletions content/topics/human-centered-design/_index.md
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slug: "human-centered-design"

# Topic Title
title: "Human centered design"
title: "Human-centered design"
deck: "Take the guesswork out of service design by understanding people's needs."

summary: "Human centered design (HCD) is a philosophy and method that places people’s experiences at the heart of service design. Unlike traditional, system-centric approaches, HCD prioritizes understanding real-world challenges and frustrations faced by users and crafting solutions that directly address them. HCD is a continuous process, not a one-time fix. Regular evaluation and user feedback are essential to maintain relevance and adapt services to evolving user needs. HCD provides a valuable framework for ensuring government services are and remain accessible, efficient, and user-centric."
summary: "Human-centered design (HCD) is a philosophy and method that places people’s experiences at the heart of service design. Unlike traditional, system-centric approaches, HCD prioritizes understanding real-world challenges and frustrations faced by users and crafting solutions that directly address them. HCD is a continuous process, not a one-time fix. Regular evaluation and user feedback are essential to maintain relevance and adapt services to evolving user needs."

aliases:
- /topics/user-centered-design/
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# Set the legislation card title and link
legislation:
title: "21st Century Integrated Digital Experience Act & OMB Memo M-23-22"
title: "21st Century Integrated Digital Experience Act and OMB Memo M-23-22"
link: "https://digital.gov/resources/delivering-digital-first-public-experience/"

# Featured resource to display at the top of the page
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8 changes: 4 additions & 4 deletions content/topics/social-media/_index.md
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slug: "social-media"

# Topic Title
title: "Social Media"
title: "Social media"
deck: "Use social media to effectively communicate with your audience."

summary: "By using social media, agencies can strengthen their connection with the public, promote transparency, and respond to their audience’s needs. Social media meets customers where they are, and it is a great place to communicate with them — making it an essential tool for communications during emergencies."
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# Set the legislation card title and link
legislation:
title: "M-10-23, Guidance for Agency Use of Third-Party Websites and Applications (PDF, 103 KB, 9 pages, June 2010)"
title: "OMB M-10-23, Guidance for Agency Use of Third-Party Websites and Applications (PDF, 103 KB, 9 pages)"
link: "https://www.whitehouse.gov/wp-content/uploads/legacy_drupal_files/omb/memoranda/2010/m10-23.pdf"

# Featured community to display at the top of the page
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featured_links:
title: "Social media: Essential knowledge"
resources:
- title: "6 important factors to consider for digital advertising in government"
- title: "Six important factors to consider for digital advertising in government"
summary: "Learn about the benefits and potential pitfalls of digital advertising and paid media."
href: "https://digital.gov/2022/10/18/6-important-factors-to-consider-for-digital-advertising-in-government"
- title: "Guidelines for the secure use of social media"
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- title: "How to start and sustain a federal podcast"
summary: "Discover how to create and maintain a successful podcast at your federal agency."
href: "https://digital.gov/resources/how-to-start-and-sustain-a-federal-podcast"
- title: "Three Tips for Using Facebook and Instagram Stories"
- title: "Three tips for using Facebook and Instagram stories"
summary: "See how USA.gov and USAGov en Español use stories to increase their engagement rate and number of followers as they deliver helpful information to the public."
href: "https://blog.usa.gov/three-tips-for-using-facebook-and-instagram-stories"
---
7 changes: 6 additions & 1 deletion content/topics/usability/_index.md
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# Set the legislation card title and link
legislation:
title: "21st Century Integrated Digital Experience Act (21st Century IDEA) and M-23-22"
title: "21st Century Integrated Digital Experience Act and OMB M-23-22"
link: "/resources/delivering-digital-first-public-experience"

# Featured resource to display at the top of the page
featured_resources:
resources:
- link: "/guides/hcd"

# Featured community to display at the top of the page
featured_communities:
- "user-experience"
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4 changes: 2 additions & 2 deletions content/topics/user-experience/_index.md
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slug: ""

# Topic Title
title: "User Experience"
title: "User experience"
deck: "User experience involves every interaction a user has with an agency."

summary: "Websites and digital services provide better results when they are designed and delivered with the user in mind. In the current digital landscape, it is critical to adopt a user-centered approach to understand and respond to the individual needs of users. By evaluating the user experience on federal websites and digital services, agencies can increase customer satisfaction, build public trust, and reduce burden on the public."
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# Set the legislation card title and link
legislation:
title: "21st Century IDEA & M-23-22"
title: "21st Century Integrated Digital Experience Act and OMB M-23-22"
link: "https://digital.gov/resources/delivering-digital-first-public-experience/"

# Featured resource to display at the top of the page
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41 changes: 14 additions & 27 deletions data/job_board.yml
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- User Experience
- Web Managers

- title: Marketing Communications Program Manager
- title: Program Analyst
department: General Services Administration
location: Anywhere in the U.S. (remote job)
description: >
As a Marketing Communications Program Manager, you will work for the Marketing & Communications Division (QCBB) within the Office of Integrated Marketing (QCB) for Customer and Stakeholder Engagement (CASE), managing worldwide tactics and marketing communications for assigned accounts. Location of Position: This is a virtual position and duty location of this position will be determined upon selection. We are currently filling one vacancy, but additional vacancies may be filled as needed.
open_date: 2024-12-17
close_date: 2024-12-27
apply_link: https://www.usajobs.gov:443/GetJob/ViewDetails/824528700
cop_topics:
- Communicators
- Web Managers

- title: Supervisory Public Affairs Specialist
department: Department of Health and Human Services
location: Washington, District of Columbia
location: Multiple Locations
description: >
This position is located in the Department of Health and Human Services, Administration for Strategic Preparedness and Response, headquartered in Washington, District of Columbia. This announcement has an applicant limit of 100. Once the first 100 applicants have been reached, the announcement will no longer be available to apply.
open_date: 2024-12-20
close_date: 2024-12-29
apply_link: https://www.usajobs.gov:443/GetJob/ViewDetails/825125300
As a Program Analyst, you will be responsible for documenting, improving and mapping tasks that are prime for improvement by leveraging automation or other tools, in order to gain efficiencies agency wide. Location of position: General Services Administration, Office of the Chief Financial Officer, Location Negotiable After Selection We are currently filling two vacancies, but additional vacancies may be filled as needed.
open_date: 2024-12-19
close_date: 2025-01-02
apply_link: https://www.usajobs.gov:443/GetJob/ViewDetails/824925200
cop_topics:
- Communicators
- Web Analytics

- title: Program Manager
- title: Program Analyst
department: General Services Administration
location: Washington DC, District of Columbia
location: Multiple Locations
description: >
As a Program Manager, you will manage the Performance Management Line of Business (PMLoB), a program to standardize and present government-wide federal performance data related to agencies' strategic plans. Location of position: GSA, Office of Government-wide Policy, Office of Shared Solutions and Performance Improvement, Washington, DC. We are currently filling one vacancy, but additional vacancies may be filled as needed.
open_date: 2024-12-20
close_date: 2024-12-27
apply_link: https://www.usajobs.gov:443/GetJob/ViewDetails/825089000
As a Program Analyst, you will be responsible for documenting, improving and mapping tasks that are prime for improvement by leveraging automation or other tools, in order to gain efficiencies agency wide. Location of position: General Services Administration, Office of the Chief Financial Officer, Location Negotiable After Selection We are currently filling two vacancies, but additional vacancies may be filled as needed.
open_date: 2024-12-19
close_date: 2025-01-02
apply_link: https://www.usajobs.gov:443/GetJob/ViewDetails/824929000
cop_topics:
- Communicators
- Web Managers
- Web Analytics



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