Requesting a Service
When a normal user wants to order a service request, he can select from the menu:
- Services Request. For the service portfolio in the organization.
- Counseling Request. For any kind of Service not defined in the previous option.
- Infrastructure Request. For any kind of hardware needs, like Virtual Machine creation, etc.
These are the three main services that were mention during the initial Drylab Settings, and inside of each, you created a set of sub-services.
Now these services will be available, for user to order them.
When user wants to request a service that are inside the organization portfolio, there are two options:
- Sequencing was done inside the organization.
- Sequencing was done in an external site.
When the sequencing was done in the organization then select from the main menu Services Request--> Genomics Unit Sequencing
In case the sequencing was done outside organization, select from the main menu Services Request--> External Sequencing
The list of services are the same, because we are handling the same portfolio. The only difference with the previous option is that there is no list about projects. This is normal because there is no information inside iSkyLIMS about these sequencing data, and they must be provided externally.
Note that you can upload small file to help in the description of your service request, but it is not supported for upload big file that are generated on the sequencing.
To order a Counseling request, select from the main menu Counseling Request
To order a Counseling request, select from the main menu Infrastructure Request
