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2 changes: 1 addition & 1 deletion content/product/define/problem.md
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Expand Up @@ -58,7 +58,7 @@ Problem statements can be written at different levels or granularities, and you

- [How to build a problem statement (2)](https://docs.google.com/document/d/1GjzpUHQZGWG8lEzg8ZAMqRG3tZhaw_V010OUnt9yKeI/edit#): Elements of a good problem statement, along with sample formats and examples.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1614280571328/064874369c7597eb3467fec790202b46ffe41f99" class="private-link">How to build a problem statement (3)</a>: An exercise to identify the problems experienced, who is affected, and the impacts, as well as understand hopes and fears for the initiative.
- <a href="https://www.figma.com/board/3laLEZnD8kfrBysGzOQ9me/EXAMPLE-Hopes-%26-Fears-and-Problem-Statements---SEC-Intake_2025-01-14_20-26-02?t=pURnUDyevaoTeJmm-0" class="private-link">How to build a problem statement (3)</a>: An exercise to identify the problems experienced, who is affected, and the impacts, as well as understand hopes and fears for the initiative.

- [How to prioritize problem statements (1)](https://guides.18f.gov/methods/discover/kj-method/): KJ Method, a general prioritization method involving brainstorming, [affinity grouping](https://guides.18f.gov/methods/decide/affinity-mapping/), and ranking (e.g., [dot voting](https://guides.18f.gov/methods/discover/dot-voting/)).

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6 changes: 3 additions & 3 deletions content/product/define/roadmap.md
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Expand Up @@ -62,13 +62,13 @@ While the process of roadmapping may look different at the start of a product th

- [What is a roadmap](https://vimeo.com/100642934): A 20-minute video that covers contentious aspects of roadmaps, demonstrates different visual forms of roadmaps, and explains best practices and essential components, along with a [blog post](https://www.prodpad.com/blog/how-to-build-a-product-roadmap-everyone-understands/) further describing theme-based roadmaps.

- [How to craft a roadmap [1]](https://docs.google.com/presentation/d/13SXyc3Mds-tIhDhGCSQ0qjNJ0FFXsx-PLL-zTXbSzgM/edit#slide=id.gf774b1724_1_76): An overview of what a roadmap is, how it connects to the vision, strategy (customer promises), and backlog, and how to start building it out, along with a <a href="https://app.mural.co/template/ef95df64-0b0c-4cae-a06e-e5690555a649/ef7794f7-469e-411e-9dc6-1ebfab6454b2" class="private-link">template for an associated workshop</a>.
- [How to craft a roadmap [1]](https://docs.google.com/presentation/d/13SXyc3Mds-tIhDhGCSQ0qjNJ0FFXsx-PLL-zTXbSzgM/edit#slide=id.gf774b1724_1_76): An overview of what a roadmap is, how it connects to the vision, strategy (customer promises), and backlog, and how to start building it out, along with a <a href="https://www.figma.com/board/yaX50p75e8VnPL9I40KfGw/TEMPLATE-Roadmapping-Process?t=cKUHoPT3S5kS2SMP-0" class="private-link">template for an associated workshop</a>.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1615484075385/fccd497ff0c23d722d890e83d3ce8d7bf91a8f7d" class="private-link">How to craft a roadmap [2]</a>: Examples of roadmaps, the key activities used to develop them, and lessons learned.
- <a href="https://www.figma.com/board/htDZGJahDnlPoSVkPCIxDN/EXAMPLES-Roadmaps-%E2%80%93-The-Good%2C-The-Great%2C-The-Ugly_2025-01-14_20-15-13?t=NbyQzGSLBHFW2reC-0" class="private-link">How to craft a roadmap [2]</a>: Examples of roadmaps, the key activities used to develop them, and lessons learned.

- [How to craft a roadmap [3]](https://medium.com/@itamargilad/why-i-stopped-using-product-roadmaps-and-switched-to-gist-planning-3b7f54e271d1): Guidance on how to maintain and update a roadmap for an existing product rather than a new one.

- Examples of roadmaps: Additional examples of strategic and tactical roadmaps [here](https://github.com/USDAForestService/fs-open-forest/wiki/Short-term-roadmap), <a href="https://app.mural.co/t/gsa6/m/gsa6/1615575218986/ebfbe7ce3223ddcdcf977ec27171c0b2947822ef" class="private-link">here</a>, and <a href="https://app.mural.co/t/gsa6/m/gsa6/1615575293267/59d64729847d6646257e4f6a5430884d6dbcb934" class="private-link">here.</a>
- Examples of roadmaps: Additional examples of strategic and tactical roadmaps [here](https://github.com/USDAForestService/fs-open-forest/wiki/Short-term-roadmap), <a href="https://www.figma.com/board/np9UJyk3jwVG9WVedoToUw/EXAMPLE-FRTIB-tsp.gov-roadmap_2025-01-14_20-17-45?t=NbyQzGSLBHFW2reC-0" class="private-link">here</a>, and <a href="https://www.figma.com/board/L6bDVE1hiApntA1hEqr0vL/EXAMPLE-Vendor-Onboarding-(CMS-eAPD)_2025-01-14_20-22-20?t=NbyQzGSLBHFW2reC-0" class="private-link">here.</a>

- [Selecting a first slice [1]](https://docs.google.com/document/d/1TzgCxGxv1431OuEhTnXF87V1YY9VwsBZerd-RZLqMtM/edit#): Guidance for selecting an initial project focus that aligns with the partner’s goals when their major strategic question is “how to start?”

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8 changes: 4 additions & 4 deletions content/product/define/vision.md
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Expand Up @@ -60,10 +60,10 @@ Vision statements can be written at different levels or granularities, so you ma

- [What is a vision statement [2]](https://www.prodpad.com/blog/product-vision-template/): A fill-in-the-blanks product vision template that answers who the target user and need is, the key benefits the product is meant to deliver, and how it will be different from what’s currently available.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1614283990848/1340f39d85056094e7e7c96897587f835b4c5138" class="private-link">How to create a vision statement [1]</a>: A workshop format to generate the elements of a vision, including who is affected, what’s the problem, how are we helping, what’s the outcome, how will our solution be different, and how will we measure success.
- <a href="https://www.figma.com/board/cpiLI6wZNmfdVgKdFuiSep/TEMPLATE-Vision-Statement-exercise_2025-01-14_20-01-09?t=HYf1uu6bGGgMkk41-0" class="private-link">How to create a vision statement [1]</a>: A workshop format to generate the elements of a vision, including who is affected, what’s the problem, how are we helping, what’s the outcome, how will our solution be different, and how will we measure success.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1614292585793/38a1ecc761396c8892f0f3eb0229d51c532f68c1" class="private-link">How to create a vision statement [3]</a>: An example of a workshop that builds off research findings to refine a vision statement by asking whose needs should we serve first, what problems should be our starting focus, which success scenarios must we enable, and how do we want people to describe our product.
- <a href="https://www.figma.com/board/yUSRi2akIr3ZzrUbmhJHKk/EXAMPLE-Fuelwood-permitting-vision_2025-01-14_20-05-50?node-id=0-1&p=f&t=5DOduoIGjhb0hgcD-0" class="private-link">How to create a vision statement [3]</a>: An example of a workshop that builds off research findings to refine a vision statement by asking whose needs should we serve first, what problems should be our starting focus, which success scenarios must we enable, and how do we want people to describe our product.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1614292873681/5d9075f0372077db6eebabdab7a454decb3562c1" class="private-link">How to create a vision statement [4]</a>: An example of a workshop that builds off research themes and problem statements to develop a vision by asking what new capabilities and experiences we envision, how do we want people to describe our product, and what are our indicators of success, along with a [briefing deck](https://docs.google.com/presentation/d/1yAoC_oFaWZukeV-mpXY5lSIHg-95-OXiVd5wCmyp0L8/edit#slide=id.g5ecdbbee9e_0_0) to introduce the workshop.
- <a href="https://www.figma.com/board/1assYriSWI8oEUrCYMDwws/EXAMPLE-Problem-%26-Vision-Statement-Workspace--DOJ-CRT-KM_2025-01-14_20-07-28?t=cKUHoPT3S5kS2SMP-0" class="private-link">How to create a vision statement [4]</a>: An example of a workshop that builds off research themes and problem statements to develop a vision by asking what new capabilities and experiences we envision, how do we want people to describe our product, and what are our indicators of success, along with a [briefing deck](https://docs.google.com/presentation/d/1yAoC_oFaWZukeV-mpXY5lSIHg-95-OXiVd5wCmyp0L8/edit#slide=id.g5ecdbbee9e_0_0) to introduce the workshop.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1614293302772/57f4861b3db1d804098398495014ea421339973d" class="private-link">How to create a vision statement [5]</a>: A version of a hopes & fears exercise to define what success and distress look like, as well as associated results, to help align on a top priority goal.
- <a href="https://www.figma.com/board/jh2bQTBhD5d8ddbQF4iaPX/EXAMPLE-Goals-(CMS-%2B-Watch)_2025-01-14_20-09-31?t=cKUHoPT3S5kS2SMP-0" class="private-link">How to create a vision statement [5]</a>: A version of a hopes & fears exercise to define what success and distress look like, as well as associated results, to help align on a top priority goal.
2 changes: 1 addition & 1 deletion content/product/discover/stakeholders.md
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Expand Up @@ -52,7 +52,7 @@ Sometimes your partner will have a good understanding of who these stakeholders

## Resources

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1603921593244/a37e126788a75cbf3aad53c52cecbf266bdecd41" class="private-link">How to identify stakeholders [1]</a>: A template for a facilitated stakeholder mapping exercise to identify different stakeholders and how you plan to engage them.
- <a href="https://www.figma.com/board/yRfsSg0ZDf1WjFMKuE1pO5/TEMPLATE-Stakeholder-mapping_2025-01-14_20-32-47?t=pURnUDyevaoTeJmm-0" class="private-link">How to identify stakeholders [1]</a>: A template for a facilitated stakeholder mapping exercise to identify different stakeholders and how you plan to engage them.

- [How to identify stakeholders [2]](https://docs.google.com/presentation/d/10x0Lk9FywbNDL8_hGfeNqGfL3yJMhO8S79-F4tanB3w/edit#slide=id.p): How to identify who your executive stakeholders are and how to communicate with them.

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2 changes: 1 addition & 1 deletion content/product/discover/users.md
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Expand Up @@ -70,7 +70,7 @@ Your partners likely have an incomplete view of the current state or what their

- [How to synthesize user research]({{ "/methods/decide/" | url }}): 18F Methods provide instructions on several different ways to tell users’ stories, including [journey maps]({{ "/methods/decide/journey-mapping/" | url }}), [user scenarios]({{ "/methods/decide/user-scenarios/" | url }}), [storyboards]({{ "/methods/decide/storyboarding/" | url }}), and [task flow analysis]({{ "/methods/decide/task-flow-analysis/" | url }}).

- Examples of user journeys: [Example 1]({{ "https://docs.google.com/drawings/d/1SqxnC-smn2nE7tCk3_79YpPH5XlcltKPN3nsLf8F6PU/edit" | url }}), Example 2 ([detailed]({{ "https://app.mural.co/t/gsa6/m/gsa6/1611637245217/2d6ef2c9a78cdc2849c07edaf26d855381f50975" | url }}), [summary]({{ "https://docs.google.com/presentation/d/1G2jx7adxkDifD_wihWD3Ak1xnxH0ePQVJWH6RL7ibQs/edit#slide=id.g4e82d6a821_2_101" | url }}))
- Examples of user journeys: [Example 1]({{ "https://docs.google.com/drawings/d/1SqxnC-smn2nE7tCk3_79YpPH5XlcltKPN3nsLf8F6PU/edit" | url }}), Example 2 ([detailed]({{ "https://www.figma.com/board/eHEDJhP6ncrXICN9mEYkN3/EXAMPLE-User-Journey-(DOJ-CRT)_2025-01-14_19-27-25?node-id=0-1&p=f&t=U7Xi5LpEiimxjjhZ-0" | url }}), [summary]({{ "https://docs.google.com/presentation/d/1G2jx7adxkDifD_wihWD3Ak1xnxH0ePQVJWH6RL7ibQs/edit#slide=id.g4e82d6a821_2_101" | url }}))

- [How to share user research]({{ "https://18f.gsa.gov/2018/02/06/getting-partners-on-board-with-research-findings/" | url }}): How to present findings to your partner and allow room for reaching consensus before making recommendations.

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4 changes: 2 additions & 2 deletions content/product/partners/vendor.md
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Expand Up @@ -57,12 +57,12 @@ If 18F is brought in to help a partner that has an existing relationship with a

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1611637592630/fa9cddf94e1bc4f52a4676f59401a304c8ec8b2f" class="private-link">Vendor onboarding [1]</a>: An exercise to identify what information needs to be shared and with whom to successfully onboard a vendor.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1611637739398/6f7525bce81f9cf99b17f3bd4c582e5c5d8c2446" class="private-link">Vendor onboarding [2]</a>: An exercise to collect feedback about what's going well and what questions remain as a project goes from preparing a procurement to onboarding a vendor to disengaging with 18F.
- <a href="https://www.figma.com/board/8jlSD5JqUZPuYTGOHbJASP/EXAMPLE-Vendor-Onboarding-Readiness-(CMS-eAPD)_2025-01-14_20-23-30?t=NbyQzGSLBHFW2reC-0" class="private-link">Vendor onboarding [2]</a>: An exercise to collect feedback about what's going well and what questions remain as a project goes from preparing a procurement to onboarding a vendor to disengaging with 18F.

- [18F QASP Template](https://docs.google.com/document/d/1dzD5-Z85rxl_NS4xt9kWG3-Gmmr_wrp5Grfm6FIrmgU/edit): 18F’s foundational criteria for monitoring the quality of a vendor’s deliverables and performance.

- [QASP Example [1]]({{ '/derisking-government-tech/resources/quality-indicators/' | url }}): QASP criteria from 18F’s De-risking Guide.

- [Acquisitions toolkit](https://drive.google.com/drive/folders/1rj0lYJVjhClDQLLf-Hua_Xr6YtJAAN_X): Guidance and templates on acquisitions, contracting, and procurement.

- <a href="https://app.mural.co/t/gsa6/m/gsa6/1611637931895/f601104204b8159db7364ca7b97e807b19b06b84" class="private-link">Post-award management</a>: Common best practices and risks that exist around post-award management and vendor relationships.
- <a href="https://www.figma.com/board/bMlOCRlPBDmDa2R8eSTPyS/GUIDE-Post-award-Management_2025-01-14_20-24-23?t=pURnUDyevaoTeJmm-0" class="private-link">Post-award management</a>: Common best practices and risks that exist around post-award management and vendor relationships.

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