Shopify Assessment: Updated configure-redis-using-configmap.md

[1510janu]

Updated as part of Shopify's assessment. Thank you for considering my application and providing an opportunity to work on this exercise.

I submitted this pull request as part of Shopify’s assessment. Here’s my thought process as I worked on it.

1. Why I made the changes I did

• User-Focused

I adopted a beginner's perspective towards Kubernetes when I approached this document. This approach helped me evaluate how effectively this documentation guides the user in configuring Redis using ConfigMap. My goal was to ensure the documentation guides users at all skill levels to complete the task and simplifies the learning while maintaining technical accuracy.

• Clarity and Conciseness

The original Kubernetes document section has a strong technical foundation but requires refinement for better readability and understanding. I reorganized the tutorial by including clear, step-by-step instructions and actionable language. These changes make the guide more accessible, especially for users who might be less experienced with Kubernetes and the concept.

• Content Structure

I tried to adapt to Shopify's content structure. This approach involves breaking down complex tasks into smaller blocks, using active voice, using concise sentences to improve readability and adding explanatory text to ensure a professional and cohesive tone.

2. What questions I might ask a subject matter expert (SME)

1. Who is the target audience for this documentation, and what is their technical expertise?
2. Can we add more information regarding the purpose and expectation of each step?
3. Would including more technical aspects or adding any external links help highly skilled users or users with experience using the product?
4. Do we have a practical scenario or use cases to explain this section in detail? Adding a sample scenario helps users better relate to and understand the concept.
5. Would creating an FAQ document or troubleshooting steps for reoccurring issues and error messages add value to the document?
6. Does the section cover all the commands for a beginner-friendly user?

3. Improving contributor’s understanding

Creating clear and purposeful documentation helps users grasp concepts effectively. To enhance understanding, consider the following:

• Understand the audience

Understand whom we are writing to and their technical expertise. Though we know the audience, we still need to clearly gauge their technical understanding as the audience can range from a beginner to an expert. We must ensure that the documentation caters to all proficiency levels.

• Content structure

A well-defined structured content improves user experience. Structuring and organizing the content helps the users to complete the task effectively and achieve their goals. A structured document also reduces confusion and ambiguity, thereby saving the organization costs. Cross-linking the content referred to and adding external topic links assist the users in all technical expertise in understanding the concept.

• Define purpose and expectations

Clearly communicating the purpose and expectation helps the users understand why they are performing these steps and what they will achieve. Including sample code and expected output helps the users in all technical expertise to try it out even though they are not well versed in the concept.

• Adhere to technical communication style guidelines

Adhering to a standard, being consistent in the usage of terms and avoiding jargon provides clarity. Adopting a consistent, action-oriented tone in documentation helps the user follow the steps seamlessly. This approach also includes emphasizing the content that requires user attention by highlighting or structuring it in a way that draws users’ attention, for example, Notes, Warnings, etc.

• Incorporate visual aids

Adding visual aids such as diagrams or flowcharts that illustrate the flow would be beneficial to the users to understand the workflow or process better.