Error Loading Intercom Messenger

[JustineUgo]

I'm using intercom_flutter: ^9.2.1
Flutter 3.24.3

I integrated Flutter intercom into my application last year its been working fine.
This morning, i tried displaying the messenger and i got this error

W/Intercom realtime( 7049): No realtime endpoints present so we can't connect
E/Intercom( 7049): Failed to register or update user: {"type":"error.list","request_id":"004eudcblmmmtrl8fdv0","errors":[{"code":"hmac_mismatch","message":"Failed Identity Verification check"}]}
E/Intercom( 7049): Failed to register or update user: {"type":"error.list","request_id":"004cs55ds4vrbjb3s6p0","errors":[{"code":"hmac_mismatch","message":"Failed Identity Verification check"}]}

After I logged out of Intercom and retried the function to display the Intercom messenger, it worked perfectly.

Can I get help on why this happened and how to avoid it for our many users

This is my function to display login indentified users and display the intercom messenger

await Intercom.instance.setUserHash( < Intercom Hash >); // I generated the hash from my intercom dashboard - hash checker
      await Intercom.instance.loginIdentifiedUser(userId: <User ID>);
      await Intercom.instance.updateUser(
        email: <User Email>,
        name: <User Name>,
        phone: <User Phone>,
      );

    await Intercom.instance.displayMessenger();

This is my function to logout

    await Intercom.instance.logout();

[deepak786]

@JustineUgo Maybe an API issue from Intercom servers. It would be better to check this error directly with Intercom support.

Note: Just share the error message details with them. Don't say that you are experiencing this from the Flutter package as they don't support it officially.

[JustineUgo]

Thank you @deepak786
Please how can I reach Intercom support directly?
Is there a link or an outlet you could share?

[deepak786]

Just send a message to them from https://intercom.com at the bottom right corner.