I have paid a pro subscription. Still the start training button is gray.

[matteo-ferraro]

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• I have searched the HUB issues and found no similar bug report.

HUB Component

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Bug

Since the last request was closed here is the screenshot: link. There is no support. I paid 20 dollars for this month and 5 dollars of top-up.

Environment

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Minimal Reproducible Example

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Additional

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[UltralyticsAssistant]

👋 Hello @matteo-ferraro, thank you for raising an issue about Ultralytics HUB 🚀! We're sorry to hear you're experiencing this issue. Please visit our HUB Docs to learn more about the platform and its features:

• Quickstart. Start training and deploying YOLO models with HUB in seconds.
• Datasets: Preparing and Uploading. Learn how to prepare and upload your datasets to HUB in YOLO format.
• Projects: Creating and Managing. Group your models into projects for improved organization.
• Models: Training and Exporting. Train YOLOv5 and YOLOv8 models on your custom datasets and export them to various formats for deployment.
• Integrations. Explore different integration options for your trained models, such as TensorFlow, ONNX, OpenVINO, CoreML, and PaddlePaddle.
• Ultralytics HUB App. Learn about the Ultralytics App for iOS and Android, which allows you to run models directly on your mobile device.
  • iOS. Learn about YOLO CoreML models accelerated on Apple's Neural Engine on iPhones and iPads.
  • Android. Explore TFLite acceleration on mobile devices.
• Inference API. Understand how to use the Inference API for running your trained models in the cloud to generate predictions.

🛠️ Since this appears to be a 🐛 Bug Report, could you please provide a Minimum Reproducible Example (MRE) and any additional relevant details? Screenshots, steps to reproduce the issue, or environment details can help speed up the troubleshooting process. You can refer to our guide on creating a Minimum Reproducible Example for more information.

We understand your concern and acknowledge the importance of resolving subscription-related issues. Rest assured, an Ultralytics engineer will review your issue soon and assist with resolving it promptly. Thank you for your patience! 🙏

[sergiuwaxmann]

@matteo-ferraro Hello!

I'm sorry but I don't understand. How can I help you?

In the attached screenshot I can see that you paid the HUB Pro monthly subscription and $5 Account Balance (and you still have $3.71 available).

[matteo-ferraro]

The point is precisely that if I go to models and then train a new model I cannot start training: the "start train" button is gray.

[sergiuwaxmann]

@matteo-ferraro Apologize for the inconvenience.

Can you share a screenshot of this?
The button should be enabled as long as you are a Pro user and have enough account balance.

[matteo-ferraro]

It should, but it does not, since two weeks. Link to the screenshot.

[sergiuwaxmann]

@matteo-ferraro

This is interesting...

Can you share the ID of one of your models (you can find it in the URL) so we can identify your account?

We will investigate this issue and try to solve it ASAP. @yogendrasinghx

[matteo-ferraro]

this is the link to the only model I was able to train.

[yogendrasinghx]

Hi @matteo-ferraro,

Thank you for sharing the model ID. I have successfully located your account and passed your issue to the development team for further investigation. I’ll keep you updated as soon as I receive any update from the team.

Sorry for the inconvenience, and thank you for your patience and reporting this issue.

[sergiuwaxmann]

@matteo-ferraro The issue should be fixed now. Once again, my apologies for the inconvenience.

FYI, the button will be disabled again if your account balance is less than $1. However, a message should appear to inform you if this happens.