diff --git a/.envs/sample.env b/.envs/sample.env
index 10bb6c1c34..3380015d29 100644
--- a/.envs/sample.env
+++ b/.envs/sample.env
@@ -78,16 +78,15 @@ S3_POLICY_DOCUMENT_TEMPLATE_BASE64=e30=
 S3_PERMISSIONS_BOUNDARY_ARN=my-arn
 S3_ROLE_PREFIX=my-prefix
 
-ZENDESK_EMAIL=test@test.com
-# ZENDESK_SUBDOMAIN just requires the subdomain part not the full url
-# i.e. for subdomain.zendesk.com the value should be subdomain
-ZENDESK_SUBDOMAIN=subdomain
-ZENDESK_TOKEN=abcd
-
-# ZENDESK_SERVICE_FIELD_ID is a numeric value for a custom field within zendesk which is
-# set to the ZENDESK_SERVIE_FIELD_VALUE when requesting access to datasets zendesk.py
-ZENDESK_SERVICE_FIELD_ID=numeric_field_id
-ZENDESK_SERVICE_FIELD_VALUE=field_value
+# HELP_DESK_SERVICE_FIELD_ID is a numeric value for a custom field within the help desk which is
+# set to the HELPDESK_SERVICE_FIELD_VALUE when requesting access to datasets help_desk.py
+HELP_DESK_EMAIL=test@test.com
+HELP_DESK_SERVICE_FIELD_ID=numeric_field_id
+HELP_DESK_SERVICE_FIELD_VALUE=field_value
+
+# helpdesk abstraction
+HELP_DESK_INTERFACE=helpdesk_client.interfaces.HelpDeskStubbed
+HELP_DESK_CREDS=xxx
 
 NOTIFY_API_KEY=notify-token
 FERNET_EMAIL_TOKEN_KEY=generate-using-fernet-generate-key
diff --git a/.envs/test.env b/.envs/test.env
index f21ff488d1..759cdb4be8 100644
--- a/.envs/test.env
+++ b/.envs/test.env
@@ -54,11 +54,9 @@ AWS_ECR_ENDPOINT_URL=http://api.ecr.my-region-1.amazonaws.com:8008/
 PROMETHEUS_DOMAIN=some.domain.com
 METRICS_SERVICE_DISCOVERY_BASIC_AUTH_USER=user
 METRICS_SERVICE_DISCOVERY_BASIC_AUTH_PASSWORD=password
-ZENDESK_EMAIL=test@test.com
-ZENDESK_SUBDOMAIN=subdomain
-ZENDESK_TOKEN=abcd
-ZENDESK_SERVICE_FIELD_ID=654321
-ZENDESK_SERVICE_FIELD_VALUE=field_value
+HELP_DESK_EMAIL=test@test.com
+HELP_DESK_SERVICE_FIELD_ID=654321
+HELP_DESK_SERVICE_FIELD_VALUE=field_value
 S3_ASSUME_ROLE_POLICY_DOCUMENT_BASE64=e30=
 S3_POLICY_NAME=my-policy
 S3_POLICY_DOCUMENT_TEMPLATE_BASE64=e30=
@@ -67,6 +65,9 @@ S3_ROLE_PREFIX=my-prefix
 
 ALLOWED_HOSTS='dataworkspace.test'
 
+HELP_DESK_INTERFACE=helpdesk_client.interfaces.HelpDeskStubbed
+
+
 UPLOADS_BUCKET=an-upload-bucket
 MIRROR_REMOTE_ROOT=http://127.0.0.1:8006/some-remote-folder/
 
diff --git a/Makefile b/Makefile
index 0dde95418a..75eb23c6e3 100644
--- a/Makefile
+++ b/Makefile
@@ -37,8 +37,7 @@ docker-test-unit: docker-build
 
 .PHONY: docker-test-integration
 docker-test-integration: docker-build
-	docker-compose -f docker-compose-test.yml -p data-workspace-test run data-workspace-test pytest test/
-
+	docker-compose -f docker-compose-test.yml -p data-workspace-test run -e DJANGO_SETTINGS_MODULE=dataworkspace.settings.integration_tests data-workspace-test pytest test/
 
 .PHONY: docker-test
 docker-test: docker-test-integration docker-test-unit
diff --git a/dataworkspace/dataworkspace/apps/applications/views.py b/dataworkspace/dataworkspace/apps/applications/views.py
index 148763c055..d83b246f0e 100644
--- a/dataworkspace/dataworkspace/apps/applications/views.py
+++ b/dataworkspace/dataworkspace/apps/applications/views.py
@@ -83,7 +83,7 @@
 from dataworkspace.apps.eventlog.models import EventLog
 from dataworkspace.apps.eventlog.utils import log_event
 from dataworkspace.notify import decrypt_token, send_email
-from dataworkspace.zendesk import update_zendesk_ticket
+from dataworkspace.help_desk import update_helpdesk_ticket
 
 TOOL_LOADING_MESSAGES = [
     {
@@ -726,7 +726,7 @@ def error(email_address_error):
         return error(f"{user.get_full_name()} already has access")
 
     if email_address == token_data.get("email", "").strip().lower():
-        update_zendesk_ticket(
+        update_helpdesk_ticket(
             token_data["ticket"],
             comment=f"Access granted by {request.user.email}",
             status="solved",
diff --git a/dataworkspace/dataworkspace/apps/core/views.py b/dataworkspace/dataworkspace/apps/core/views.py
index 7567604cc3..47c68a5e2b 100644
--- a/dataworkspace/dataworkspace/apps/core/views.py
+++ b/dataworkspace/dataworkspace/apps/core/views.py
@@ -43,7 +43,7 @@
 )
 from dataworkspace.apps.eventlog.models import EventLog
 from dataworkspace.apps.eventlog.utils import log_event
-from dataworkspace.zendesk import create_support_request
+from dataworkspace.help_desk import create_support_request
 
 logger = logging.getLogger("app")
 
@@ -101,7 +101,7 @@ class SupportView(FormView):
     form_class = SupportForm
     template_name = "core/support.html"
 
-    ZENDESK_TAGS = {"data-request": "data_request"}
+    HELP_DESK_TAGS = {"data-request": "data_request"}
 
     def get_context_data(self, **kwargs):
         ctx = super().get_context_data()
@@ -122,7 +122,7 @@ def form_valid(self, form):
         if cleaned["support_type"] == form.SupportTypes.TECH_SUPPORT:
             return HttpResponseRedirect(f'{reverse("technical-support")}?email={cleaned["email"]}')
 
-        tag = self.ZENDESK_TAGS.get(self.request.GET.get("tag"))
+        tag = self.HELP_DESK_TAGS.get(self.request.GET.get("tag"))
         ticket_id = create_support_request(
             self.request.user, cleaned["email"], cleaned["message"], tag=tag
         )
diff --git a/dataworkspace/dataworkspace/apps/request_access/migrations/0005_rename_zendesk_reference_number_accessrequest.py b/dataworkspace/dataworkspace/apps/request_access/migrations/0005_rename_zendesk_reference_number_accessrequest.py
new file mode 100644
index 0000000000..be1b8bee03
--- /dev/null
+++ b/dataworkspace/dataworkspace/apps/request_access/migrations/0005_rename_zendesk_reference_number_accessrequest.py
@@ -0,0 +1,18 @@
+# Generated by Django 3.2.15 on 2022-09-26 17:38
+
+from django.db import migrations
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("request_access", "0004_alter_accessrequest_training_screenshot"),
+    ]
+
+    operations = [
+        migrations.RenameField(
+            model_name="accessrequest",
+            old_name="zendesk_reference_number",
+            new_name="help_desk_reference_number",
+        ),
+    ]
diff --git a/dataworkspace/dataworkspace/apps/request_access/models.py b/dataworkspace/dataworkspace/apps/request_access/models.py
index 318b94aa43..d0b263f8b9 100644
--- a/dataworkspace/dataworkspace/apps/request_access/models.py
+++ b/dataworkspace/dataworkspace/apps/request_access/models.py
@@ -31,10 +31,10 @@ class AccessRequest(TimeStampedModel):
     spss_and_stata = models.BooleanField(default=False, blank=True)
     line_manager_email_address = models.CharField(max_length=256, null=True)
     reason_for_spss_and_stata = models.TextField(null=True)
-    zendesk_reference_number = models.CharField(max_length=256, null=True)
+    help_desk_reference_number = models.CharField(max_length=256, null=True)
 
     def __str__(self):
-        return f"{self.requester} - Zendesk reference number: {self.zendesk_reference_number}"
+        return f"{self.requester} - Help desk reference number: {self.help_desk_reference_number}"
 
     @property
     def journey(self):
diff --git a/dataworkspace/dataworkspace/apps/request_access/views.py b/dataworkspace/dataworkspace/apps/request_access/views.py
index 2538052d8e..6712ea7b43 100644
--- a/dataworkspace/dataworkspace/apps/request_access/views.py
+++ b/dataworkspace/dataworkspace/apps/request_access/views.py
@@ -18,7 +18,7 @@
 )
 
 from dataworkspace.apps.request_access import models
-from dataworkspace import zendesk
+from dataworkspace import help_desk
 
 
 class DatasetAccessRequest(CreateView):
@@ -173,7 +173,7 @@ class AccessRequestConfirmationPage(RequestAccessMixin, DetailView):
 
     def get(self, request, *args, **kwargs):
         access_request = self.get_object()
-        if not access_request.zendesk_reference_number:
+        if not access_request.help_desk_reference_number:
             catalogue_item = (
                 find_dataset(access_request.catalogue_item_id, self.request.user)
                 if access_request.catalogue_item_id
@@ -184,15 +184,15 @@ def get(self, request, *args, **kwargs):
                 isinstance(catalogue_item, VisualisationCatalogueItem)
                 and catalogue_item.visualisation_template is not None
             ):
-                access_request.zendesk_reference_number = (
-                    zendesk.notify_visualisation_access_request(
+                access_request.help_desk_reference_number = (
+                    help_desk.notify_visualisation_access_request(
                         request,
                         access_request,
                         catalogue_item,
                     )
                 )
             else:
-                access_request.zendesk_reference_number = zendesk.create_zendesk_ticket(
+                access_request.help_desk_reference_number = help_desk.create_help_desk_ticket(
                     request,
                     access_request,
                     catalogue_item,
@@ -205,7 +205,7 @@ def get(self, request, *args, **kwargs):
                     EventLog.TYPE_DATASET_ACCESS_REQUEST,
                     catalogue_item,
                     extra={
-                        "ticket_reference": access_request.zendesk_reference_number,
+                        "ticket_reference": access_request.help_desk_reference_number,
                     },
                 )
             else:
@@ -213,7 +213,7 @@ def get(self, request, *args, **kwargs):
                     request.user,
                     EventLog.TYPE_TOOLS_ACCESS_REQUEST,
                     extra={
-                        "ticket_reference": access_request.zendesk_reference_number,
+                        "ticket_reference": access_request.help_desk_reference_number,
                     },
                 )
         return super().get(request, *args, **kwargs)
diff --git a/dataworkspace/dataworkspace/apps/request_data/migrations/0005_rename_zendesk_ticket_id_datarequest_help_desk.py b/dataworkspace/dataworkspace/apps/request_data/migrations/0005_rename_zendesk_ticket_id_datarequest_help_desk.py
new file mode 100644
index 0000000000..a0fc84a8d1
--- /dev/null
+++ b/dataworkspace/dataworkspace/apps/request_data/migrations/0005_rename_zendesk_ticket_id_datarequest_help_desk.py
@@ -0,0 +1,18 @@
+# Generated by Django 3.2.15 on 2022-09-26 17:38
+
+from django.db import migrations
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("request_data", "0004_datarequest_data_licence"),
+    ]
+
+    operations = [
+        migrations.RenameField(
+            model_name="datarequest",
+            old_name="zendesk_ticket_id",
+            new_name="help_desk_ticket_id",
+        ),
+    ]
diff --git a/dataworkspace/dataworkspace/apps/request_data/models.py b/dataworkspace/dataworkspace/apps/request_data/models.py
index 1d1a0a95e2..d2f12a9519 100644
--- a/dataworkspace/dataworkspace/apps/request_data/models.py
+++ b/dataworkspace/dataworkspace/apps/request_data/models.py
@@ -47,4 +47,4 @@ class DataRequest(TimeStampedModel):
         choices=DataRequestStatus.choices,
         default=DataRequestStatus.draft,
     )
-    zendesk_ticket_id = models.CharField(max_length=256)
+    help_desk_ticket_id = models.CharField(max_length=256)
diff --git a/dataworkspace/dataworkspace/apps/request_data/views.py b/dataworkspace/dataworkspace/apps/request_data/views.py
index 0a8f56d6a2..a7bf496689 100644
--- a/dataworkspace/dataworkspace/apps/request_data/views.py
+++ b/dataworkspace/dataworkspace/apps/request_data/views.py
@@ -17,7 +17,7 @@
     RoleType,
     DataRequestStatus,
 )
-from dataworkspace.zendesk import create_support_request  # pylint: disable=import-error
+from dataworkspace.help_desk import create_support_request  # pylint: disable=import-error
 
 
 class RequestData(TemplateView):
@@ -249,11 +249,11 @@ def post(self, request, *args, **kwargs):
 
         # If they've hacked the URL, some required fields might be blank.
         try:
-            obj.clean_fields(exclude=["zendesk_ticket_id"])
+            obj.clean_fields(exclude=["help_desk_ticket_id"])
         except ValidationError:
             return HttpResponseBadRequest()
 
-        zendesk_message = f"""
+        help_desk_message = f"""
 A request for a new dataset on Data Workspace has been submitted. Here are the details:
 
 # Request details
@@ -288,16 +288,21 @@ def post(self, request, *args, **kwargs):
 {obj.requester.email}
 """
 
+        from django.conf import settings
+
+        print("settings:::", flush=True)
+        print(settings.HELP_DESK_INTERFACE, flush=True)
+
         ticket_id = create_support_request(
             obj.requester,
             obj.requester.email,
-            zendesk_message,
+            help_desk_message,
             tag="request-for-data",
             subject="Request for new dataset on Data Workspace",
         )
 
         obj.status = DataRequestStatus.submitted
-        obj.zendesk_ticket_id = ticket_id
+        obj.help_desk_ticket_id = ticket_id
         obj.save()
 
         return HttpResponseRedirect(
diff --git a/dataworkspace/dataworkspace/context_processors.py b/dataworkspace/dataworkspace/context_processors.py
index cd0da65be7..aaa143e3b3 100644
--- a/dataworkspace/dataworkspace/context_processors.py
+++ b/dataworkspace/dataworkspace/context_processors.py
@@ -31,7 +31,7 @@ def common(request):
         "NOTIFY_ON_MASTER_DATASET_CHANGE_FLAG": settings.NOTIFY_ON_MASTER_DATASET_CHANGE_FLAG,
         "NOTIFY_ON_DATACUT_CHANGE_FLAG": settings.NOTIFY_ON_DATACUT_CHANGE_FLAG,
         "NOTIFY_ON_REFERENCE_DATASET_CHANGE_FLAG": settings.NOTIFY_ON_REFERENCE_DATASET_CHANGE_FLAG,
-        "ZENDESK_EMAIL": settings.ZENDESK_EMAIL,
+        "HELP_DESK_EMAIL": settings.HELP_DESK_EMAIL,
         "TEAMS_DATA_WORKSPACE_COMMUNITY_URL": settings.TEAMS_DATA_WORKSPACE_COMMUNITY_URL,
         "DATA_WORKSPACE_ROADMAP_URL": settings.DATA_WORKSPACE_ROADMAP_URL,
         "SSO_USER_ID": request.META.get("HTTP_SSO_PROFILE_USER_ID", ""),
diff --git a/dataworkspace/dataworkspace/zendesk.py b/dataworkspace/dataworkspace/help_desk.py
similarity index 73%
rename from dataworkspace/dataworkspace/zendesk.py
rename to dataworkspace/dataworkspace/help_desk.py
index 06bea9f231..08e671c922 100644
--- a/dataworkspace/dataworkspace/zendesk.py
+++ b/dataworkspace/dataworkspace/help_desk.py
@@ -3,15 +3,21 @@
 
 from django.conf import settings
 from django.urls import reverse
-from zenpy import Zenpy
-from zenpy.lib.api_objects import Ticket, User, Comment, CustomField
+
+from helpdesk_client import get_helpdesk_interface
+from helpdesk_client.interfaces import (
+    HelpDeskComment,
+    HelpDeskCustomField,
+    HelpDeskTicket,
+    HelpDeskUser,
+)
 
 from dataworkspace.notify import generate_token, send_email
 
 logger = logging.getLogger("app")
 
-zendesk_service_field_id = settings.ZENDESK_SERVICE_FIELD_ID
-zendesk_service_field_value = settings.ZENDESK_SERVICE_FIELD_VALUE
+help_desk_service_field_id = settings.HELP_DESK_SERVICE_FIELD_ID
+help_desk_service_field_value = settings.HELP_DESK_SERVICE_FIELD_VALUE
 
 
 def get_username(user):
@@ -72,13 +78,12 @@ def build_private_comment_text(catalogue_item, approval_url):
     return private_comment
 
 
-def create_zendesk_ticket(request, access_request, catalogue_item=None):
-    client = Zenpy(
-        subdomain=settings.ZENDESK_SUBDOMAIN,
-        email=settings.ZENDESK_EMAIL,
-        token=settings.ZENDESK_TOKEN,
-    )
+# configure and instantiate the client
+helpdesk_interface = get_helpdesk_interface(settings.HELP_DESK_INTERFACE)
+helpdesk = helpdesk_interface(credentials=settings.HELP_DESK_CREDS)
 
+
+def create_help_desk_ticket(request, access_request, catalogue_item=None):
     access_request_url = request.build_absolute_uri(
         reverse("admin:request_access_accessrequest_change", args=(access_request.id,))
     )
@@ -99,39 +104,31 @@ def create_zendesk_ticket(request, access_request, catalogue_item=None):
 
     subject = f"Access Request for {catalogue_item if catalogue_item else username}"
 
-    ticket_audit = client.tickets.create(
-        Ticket(
-            subject=subject,
-            description=ticket_description,
-            requester=User(email=access_request.requester.email, name=username),
-            custom_fields=[
-                CustomField(id=zendesk_service_field_id, value=zendesk_service_field_value)
-            ],
-        )
+    helpdesk_ticket = HelpDeskTicket(
+        subject=subject,
+        description=ticket_description,
+        user=HelpDeskUser(full_name=username, email=access_request.requester.email),
+        custom_fields=[
+            HelpDeskCustomField(id=help_desk_service_field_id, value=help_desk_service_field_value)
+        ],
+        comment=HelpDeskComment(body=private_comment, public=False),
     )
 
-    ticket_audit.ticket.comment = Comment(body=private_comment, public=False)
-    client.tickets.update(ticket_audit.ticket)
+    ticket_audit = helpdesk.create_ticket(helpdesk_ticket)
 
-    return ticket_audit.ticket.id
+    return ticket_audit.id
 
 
-def update_zendesk_ticket(ticket_id, comment=None, status=None):
-    client = Zenpy(
-        subdomain=settings.ZENDESK_SUBDOMAIN,
-        email=settings.ZENDESK_EMAIL,
-        token=settings.ZENDESK_TOKEN,
-    )
-
-    ticket = client.tickets(id=ticket_id)
-
+def update_helpdesk_ticket(ticket_id, comment=None, status=None):
     if comment:
-        ticket.comment = Comment(body=comment, public=False)
+        helpdesk.helpdesk.add_comment(
+            ticket_id=ticket_id, comment=HelpDeskComment(body=comment, public=False)
+        )
 
     if status:
+        ticket = helpdesk.get_ticket(ticket_id=ticket_id)
         ticket.status = status
-
-    client.tickets.update(ticket)
+        ticket = helpdesk.update_ticket(ticket=ticket)
 
     return ticket
 
@@ -155,7 +152,7 @@ def notify_visualisation_access_request(request, access_request, dataset):
 
 Secondary contact: {dataset.secondary_enquiries_contact.email if dataset.secondary_enquiries_contact else 'Not set'}
 
-If access has not been granted to the requestor within 5 working days, this will trigger an update to this Zendesk ticket to resolve the request.
+If access has not been granted to the requestor within 5 working days, this will trigger an update to this help desk ticket to resolve the request.
     """
 
     ticket_reference = create_support_request(
@@ -200,20 +197,21 @@ def notify_visualisation_access_request(request, access_request, dataset):
 
 
 def create_support_request(user, email, message, tag=None, subject=None):
-    client = Zenpy(
-        subdomain=settings.ZENDESK_SUBDOMAIN,
-        email=settings.ZENDESK_EMAIL,
-        token=settings.ZENDESK_TOKEN,
-    )
-    ticket_audit = client.tickets.create(
-        Ticket(
+    ticket_audit = helpdesk.create_ticket(
+        HelpDeskTicket(
             subject=subject or "Data Workspace Support Request",
             description=message,
-            requester=User(email=email, name=user.get_full_name()),
-            tags=[tag] if tag else None,
+            user=HelpDeskUser(
+                full_name=user.get_full_name(),
+                email=email,
+            ),
             custom_fields=[
-                CustomField(id=zendesk_service_field_id, value=zendesk_service_field_value)
+                HelpDeskCustomField(
+                    id=help_desk_service_field_id, value=help_desk_service_field_value
+                )
             ],
+            tags=[tag] if tag else None,
         )
     )
-    return ticket_audit.ticket.id
+
+    return ticket_audit.id
diff --git a/dataworkspace/dataworkspace/settings/base.py b/dataworkspace/dataworkspace/settings/base.py
index f0aa98f365..886c41fe89 100644
--- a/dataworkspace/dataworkspace/settings/base.py
+++ b/dataworkspace/dataworkspace/settings/base.py
@@ -282,14 +282,13 @@ def aws_fargate_private_ip():
         f"ws://{APPLICATION_ROOT_DOMAIN.split(':')[0]}:3000",
     ]
 
+HELP_DESK_EMAIL = env.get("HELP_DESK_INTERFACE", "")
+HELP_DESK_SERVICE_FIELD_ID = env.get("HELP_DESK_SERVICE_FIELD_ID", "")
+HELP_DESK_SERVICE_FIELD_VALUE = env.get("HELP_DESK_SERVICE_FIELD_VALUE", "")
 
-ZENDESK_EMAIL = env["ZENDESK_EMAIL"]
-ZENDESK_SUBDOMAIN = env["ZENDESK_SUBDOMAIN"]
-ZENDESK_TOKEN = env["ZENDESK_TOKEN"]
-
-ZENDESK_SERVICE_FIELD_ID = env["ZENDESK_SERVICE_FIELD_ID"]
-ZENDESK_SERVICE_FIELD_VALUE = env["ZENDESK_SERVICE_FIELD_VALUE"]
-
+# helpdesk abstraction
+HELP_DESK_INTERFACE = env.get("HELP_DESK_INTERFACE", "")
+HELP_DESK_CREDS = env.get("HELP_DESK_CREDS", "")
 
 NOTIFY_API_KEY = env["NOTIFY_API_KEY"]
 FERNET_EMAIL_TOKEN_KEY = env["FERNET_EMAIL_TOKEN_KEY"]
diff --git a/dataworkspace/dataworkspace/settings/integration_tests.py b/dataworkspace/dataworkspace/settings/integration_tests.py
index 3a07468615..728b4107b5 100644
--- a/dataworkspace/dataworkspace/settings/integration_tests.py
+++ b/dataworkspace/dataworkspace/settings/integration_tests.py
@@ -2,7 +2,15 @@
 
 from .base import *  # noqa
 
-DEBUG = True
+from helpdesk_client.interfaces import (
+    HelpDeskBase,
+    HelpDeskComment,
+    HelpDeskUser,
+    HelpDeskTicket,
+)
+
+import requests
+
 
 LOGGING = {
     "version": 1,
@@ -19,3 +27,46 @@
         "celery": {"handlers": ["dev"], "level": "INFO", "propagate": False},
     },
 }
+
+
+class HelpDeskTest(HelpDeskBase):
+    def __init__(self, *args, **kwargs) -> None:
+        self._ticket_id = 1234567890987654321
+
+    def get_or_create_user(self, user: HelpDeskUser) -> HelpDeskUser:
+        raise NotImplementedError
+
+    def create_ticket(self, ticket: HelpDeskTicket) -> HelpDeskTicket:
+        # Call help desk test server with ticket details
+        ticket.id = self._ticket_id
+
+        requests.post(
+            "http://dataworkspace.test:8006/api/v2/tickets.json",
+            json={
+                "ticket": {
+                    "id": ticket.id,
+                    "subject": ticket.subject,
+                    "description": ticket.description,
+                    "status": "new",
+                    "requester_id": 1,
+                    "submitter_id": 1,
+                },
+            },
+        )
+
+        return ticket
+
+    def get_ticket(self, ticket_id: int) -> HelpDeskTicket:
+        raise NotImplementedError
+
+    def close_ticket(self, ticket_id: int) -> HelpDeskTicket:
+        raise NotImplementedError
+
+    def add_comment(self, ticket_id: int, comment: HelpDeskComment) -> HelpDeskTicket:
+        raise NotImplementedError
+
+    def update_ticket(self, ticket: HelpDeskTicket) -> HelpDeskTicket:
+        raise NotImplementedError
+
+
+HELP_DESK_INTERFACE = "dataworkspace.settings.integration_tests.HelpDeskTest"
diff --git a/dataworkspace/dataworkspace/templates/datasets/subscriptions/unsubscribe_confirm.html b/dataworkspace/dataworkspace/templates/datasets/subscriptions/unsubscribe_confirm.html
index 835ca7ffdf..a457fbfbdf 100644
--- a/dataworkspace/dataworkspace/templates/datasets/subscriptions/unsubscribe_confirm.html
+++ b/dataworkspace/dataworkspace/templates/datasets/subscriptions/unsubscribe_confirm.html
@@ -59,7 +59,7 @@ <h2 class="govuk-heading-m">What happens next</h2>
 
       <p class="govuk-body">
         If you have any questions, contact <a class="govuk-link"
-                                              href="mailto:{{ ZENDESK_EMAIL }}">{{ ZENDESK_EMAIL }}</a>.
+                                              href="mailto:{{ HELP_DESK_EMAIL }}">{{ HELP_DESK_EMAIL }}</a>.
       </p>
 
       <p class="govuk-body">
diff --git a/dataworkspace/dataworkspace/templates/request_access/confirmation-page.html b/dataworkspace/dataworkspace/templates/request_access/confirmation-page.html
index 81d50c451a..e67169c0c7 100644
--- a/dataworkspace/dataworkspace/templates/request_access/confirmation-page.html
+++ b/dataworkspace/dataworkspace/templates/request_access/confirmation-page.html
@@ -19,7 +19,7 @@ <h1 class="govuk-panel__title">
           Request complete
         </h1>
         <div class="govuk-panel__body">
-          Your reference number<br><strong>{{ object.zendesk_reference_number }}</strong>
+          Your reference number<br><strong>{{ object.help_desk_reference_number }}</strong>
         </div>
       </div>
 
diff --git a/dataworkspace/dataworkspace/templates/request_data/confirmation-page.html b/dataworkspace/dataworkspace/templates/request_data/confirmation-page.html
index 9baa36216f..fb799f53a5 100644
--- a/dataworkspace/dataworkspace/templates/request_data/confirmation-page.html
+++ b/dataworkspace/dataworkspace/templates/request_data/confirmation-page.html
@@ -23,7 +23,7 @@ <h1 class="govuk-panel__title">
           Application complete
         </h1>
         <div class="govuk-panel__body">
-          Your reference number is <br><strong>{{ object.zendesk_ticket_id }}</strong>
+          Your reference number is <br><strong>{{ object.help_desk_ticket_id }}</strong>
         </div>
       </div>
 
diff --git a/dataworkspace/dataworkspace/tests/request_access/test_views.py b/dataworkspace/dataworkspace/tests/request_access/test_views.py
index 700bd68afd..52e719b58d 100644
--- a/dataworkspace/dataworkspace/tests/request_access/test_views.py
+++ b/dataworkspace/dataworkspace/tests/request_access/test_views.py
@@ -90,20 +90,22 @@ def test_user_redirected_to_confirmation_page_after_form_submission(
         )
 
     @pytest.mark.django_db
-    @mock.patch("dataworkspace.apps.request_access.views.zendesk.Zenpy")
+    @mock.patch("dataworkspace.apps.request_access.views.help_desk.helpdesk.create_ticket")
     @mock.patch("dataworkspace.apps.core.storage._upload_to_clamav")
-    def test_zendesk_ticket_created_after_form_submission(
-        self, mock_upload_to_clamav, mock_zendesk_client, client, user, metadata_db
+    def test_helpdesk_ticket_created_after_form_submission(
+        self,
+        mock_upload_to_clamav,
+        mock_helpdesk_create_ticket,
+        client,
+        user,
+        metadata_db,
     ):
         class MockTicket:
             @property
-            def ticket(self):
-                return type("ticket", (object,), {"id": 1})()
+            def id(self):
+                return 1
 
-        mock_zenpy_client = mock.MagicMock()
-        mock_zenpy_client.tickets.create.return_value = MockTicket()
-
-        mock_zendesk_client.return_value = mock_zenpy_client
+        mock_helpdesk_create_ticket.return_value = MockTicket()
 
         mock_upload_to_clamav.return_value = ClamAVResponse({"malware": False})
 
@@ -136,8 +138,8 @@ def ticket(self):
             follow=True,
         )
 
-        assert len(mock_zenpy_client.tickets.create.call_args_list) == 1
-        call_args, _ = mock_zenpy_client.tickets.create.call_args_list[0]
+        assert len(mock_helpdesk_create_ticket.call_args_list) == 1
+        call_args, _ = mock_helpdesk_create_ticket.call_args_list[0]
         ticket = call_args[0]
 
         assert ticket.subject == "Access Request for A master"
@@ -283,17 +285,17 @@ def test_user_redirected_to_summary_page_after_step_3_form_submission(
             "request_access:summary-page", kwargs={"pk": access_requests[0].pk}
         )
 
-    @pytest.mark.django_db
+    @pytest.mark.django_db()
     @pytest.mark.parametrize(
         "access_type", (UserAccessType.REQUIRES_AUTHENTICATION, UserAccessType.OPEN)
     )
     @mock.patch("dataworkspace.apps.core.boto3_client.boto3.client")
-    @mock.patch("dataworkspace.apps.request_access.views.zendesk.Zenpy")
+    @mock.patch("dataworkspace.apps.request_access.views.help_desk.helpdesk.create_ticket")
     @mock.patch("dataworkspace.apps.core.storage._upload_to_clamav")
-    def test_zendesk_ticket_created_after_form_submission(
+    def test_helpdesk_ticket_created_after_form_submission(
         self,
         mock_upload_to_clamav,
-        mock_zendesk_client,
+        mock_helpdesk_create_ticket,
         mock_boto,
         client,
         metadata_db,
@@ -301,17 +303,15 @@ def test_zendesk_ticket_created_after_form_submission(
     ):
         class MockTicket:
             @property
-            def ticket(self):
-                return type("ticket", (object,), {"id": 1})()
+            def id(self):
+                return 1
 
-        mock_zenpy_client = mock.MagicMock()
-        mock_zenpy_client.tickets.create.return_value = MockTicket()
-
-        mock_zendesk_client.return_value = mock_zenpy_client
+        mock_helpdesk_create_ticket.return_value = MockTicket()
 
         mock_upload_to_clamav.return_value = ClamAVResponse({"malware": False})
 
         dataset = DatasetsCommon()._create_master(user_access_type=access_type)
+
         client.get(reverse("request_access:dataset", kwargs={"dataset_uuid": dataset.id}))
         access_requests = AccessRequest.objects.all()
 
@@ -329,8 +329,8 @@ def ticket(self):
             follow=True,
         )
 
-        assert len(mock_zenpy_client.tickets.create.call_args_list) == 1
-        call_args, _ = mock_zenpy_client.tickets.create.call_args_list[0]
+        assert len(mock_helpdesk_create_ticket.call_args_list) == 1
+        call_args, _ = mock_helpdesk_create_ticket.call_args_list[0]
         ticket = call_args[0]
 
         assert ticket.subject == "Access Request for A master"
diff --git a/dataworkspace/dataworkspace/tests/request_data/test_views.py b/dataworkspace/dataworkspace/tests/request_data/test_views.py
index da229f846c..35eef6a287 100644
--- a/dataworkspace/dataworkspace/tests/request_data/test_views.py
+++ b/dataworkspace/dataworkspace/tests/request_data/test_views.py
@@ -209,7 +209,7 @@ def test_submitting_answers_fails_on_invalid_data(
         assert resp.status_code == expected_status_code
 
     @mock.patch("dataworkspace.apps.request_data.views.create_support_request")
-    def test_submitting_data_request_that_has_been_submitted_does_not_create_new_zendesk_ticket(
+    def test_submitting_data_request_that_has_been_submitted_does_not_create_new_help_desk_ticket(
         self, create_support_request_mock, client
     ):
         dr = DataRequestFactory.create(status=DataRequestStatus.submitted)
@@ -241,8 +241,8 @@ def test_page_available(self, client):
         resp = client.get(reverse("request-data:confirmation-page", kwargs={"pk": dr.pk}))
         assert resp.status_code == 200
 
-    def test_shows_zendesk_ticket_id(self, client):
-        dr = DataRequestFactory.create(zendesk_ticket_id="123456789-IM-A-REFERENCE-987654321")
+    def test_shows_help_desk_ticket_id(self, client):
+        dr = DataRequestFactory.create(help_desk_ticket_id="123456789-IM-A-REFERENCE-987654321")
         resp = client.get(reverse("request-data:confirmation-page", kwargs={"pk": dr.pk}))
         assert resp.status_code == 200
         assert "123456789-IM-A-REFERENCE-987654321" in resp.content.decode(resp.charset)
diff --git a/infra/ecs_main_admin.tf b/infra/ecs_main_admin.tf
index f6bccd51d2..218397aa2b 100644
--- a/infra/ecs_main_admin.tf
+++ b/infra/ecs_main_admin.tf
@@ -64,11 +64,9 @@ locals {
     fargate_spawner__user_provided_task_role__policy_document_template_base64 = "${base64encode(data.aws_iam_policy_document.user_provided_access_template.json)}"
     fargate_spawner__user_provided_ecr_repository__name = "${aws_ecr_repository.user_provided.name}"
 
-    zendesk_email = "${var.zendesk_email}"
-    zendesk_subdomain = "${var.zendesk_subdomain}"
-    zendesk_token = "${var.zendesk_token}"
-    zendesk_service_field_id = "${var.zendesk_service_field_id}"
-    zendesk_service_field_value = "${var.zendesk_service_field_value}"
+    help_desk_email = "${var.help_desk_email}"
+    help_desk_service_field_id = "${var.help_desk_service_field_id}"
+    help_desk_service_field_value = "${var.help_desk_service_field_value}"
 
     prometheus_domain = "${var.prometheus_domain}"
     metrics_service_discovery_basic_auth_user = "${var.metrics_service_discovery_basic_auth_user}"
diff --git a/infra/ecs_main_admin_container_definitions.json b/infra/ecs_main_admin_container_definitions.json
index 725c01dee8..785b7d5c3e 100644
--- a/infra/ecs_main_admin_container_definitions.json
+++ b/infra/ecs_main_admin_container_definitions.json
@@ -829,24 +829,16 @@
       "value": "${mirror_remote_root}"
     },
     {
-      "name": "ZENDESK_EMAIL",
-      "value": "${zendesk_email}"
+      "name": "HELP_DESK_EMAIL",
+      "value": "${help_desk_email}"
     },
     {
-      "name": "ZENDESK_SUBDOMAIN",
-      "value": "${zendesk_subdomain}"
+      "name": "HELP_DESK_SERVICE_FIELD_ID",
+      "value": "${help_desk_service_field_id}"
     },
     {
-      "name": "ZENDESK_TOKEN",
-      "value": "${zendesk_token}"
-    },
-    {
-      "name": "ZENDESK_SERVICE_FIELD_ID",
-      "value": "${zendesk_service_field_id}"
-    },
-    {
-      "name": "ZENDESK_SERVICE_FIELD_VALUE",
-      "value": "${zendesk_service_field_value}"
+      "name": "HELP_DESK_SERVICE_FIELD_VALUE",
+      "value": "${help_desk_service_field_value}"
     },
     {
       "name": "QUICKSIGHT_DASHBOARD_EMBEDDING_ROLE_ARN",
diff --git a/infra/main.tf b/infra/main.tf
index 16623d989e..c9135db226 100644
--- a/infra/main.tf
+++ b/infra/main.tf
@@ -78,11 +78,9 @@ variable healthcheck_domain {}
 variable prometheus_domain {}
 
 variable cloudwatch_subscription_filter {}
-variable zendesk_email {}
-variable zendesk_subdomain {}
-variable zendesk_token {}
-variable zendesk_service_field_id {}
-variable zendesk_service_field_value {}
+variable help_desk_email {}
+variable help_desk_service_field_id {}
+variable help_desk_service_field_value {}
 
 variable prometheus_whitelist {
   type = "list"
diff --git a/requirements-dev.txt b/requirements-dev.txt
index 39d87dc897..a37ab2a12a 100644
--- a/requirements-dev.txt
+++ b/requirements-dev.txt
@@ -18,8 +18,6 @@ amqp==5.0.9
     #   kombu
 appdirs==1.4.4
     # via pyppeteer
-appnope==0.1.3
-    # via ipython
 asgiref==3.3.4
     # via
     #   -r requirements.txt
@@ -229,6 +227,8 @@ h11==0.13.0
     # via wsproto
 hawk-server-asyncio==0.0.13
     # via -r requirements.txt
+helpdesk-client==0.1.7
+    # via -r requirements.txt
 hiredis==1.1.0
     # via
     #   -r requirements.txt
@@ -355,7 +355,7 @@ platformdirs==2.4.0
     #   pylint
 plotly==5.6.0
     # via -r requirements.txt
-pluggy==0.13.1
+pluggy==1.0.0
     # via pytest
 prompt-toolkit==3.0.24
     # via
@@ -375,7 +375,7 @@ psycopg2-binary==2.9.2
     #   aiopg
 ptyprocess==0.7.0
     # via pexpect
-py==1.10.0
+py==1.11.0
     # via pytest
 pycodestyle==2.7.0
     # via flake8
@@ -418,7 +418,7 @@ pyrsistent==0.17.3
     #   jsonschema
 pysocks==1.7.1
     # via urllib3
-pytest==6.2.4
+pytest==7.1.3
     # via
     #   -r requirements-dev.in
     #   pytest-cov
@@ -549,9 +549,10 @@ toml==0.10.2
     #   ipdb
     #   pep517
     #   pylint
+tomli==2.0.1
+    # via
+    #   black
     #   pytest
-tomli==1.2.2
-    # via black
 tqdm==4.56.0
     # via pyppeteer
 traitlets==5.0.5
@@ -620,8 +621,10 @@ yarl==1.5.1
     # via
     #   -r requirements.txt
     #   aiohttp
-zenpy==2.0.21
-    # via -r requirements.txt
+zenpy==2.0.25
+    # via
+    #   -r requirements.txt
+    #   helpdesk-client
 zipp==3.8.0
     # via importlib-metadata
 zope-event==4.5.0
diff --git a/requirements.in b/requirements.in
index a18397336f..4090119718 100644
--- a/requirements.in
+++ b/requirements.in
@@ -49,5 +49,5 @@ sqlalchemy
 tableschema
 Werkzeug
 XlsxWriter
-zenpy
-django-webpack-loader
\ No newline at end of file
+django-webpack-loader
+helpdesk-client
diff --git a/requirements.txt b/requirements.txt
index 07f024a093..f959d10afa 100644
--- a/requirements.txt
+++ b/requirements.txt
@@ -143,6 +143,8 @@ greenlet==1.1.0
     # via gevent
 hawk-server-asyncio==0.0.13
     # via -r requirements.in
+helpdesk-client==0.1.7
+    # via -r requirements.in
 hiredis==1.1.0
     # via aioredis
 idna==2.10
@@ -315,8 +317,8 @@ xlsxwriter==1.2.8
     # via -r requirements.in
 yarl==1.5.1
     # via aiohttp
-zenpy==2.0.21
-    # via -r requirements.in
+zenpy==2.0.25
+    # via helpdesk-client
 zope-event==4.5.0
     # via gevent
 zope-interface==5.1.0
diff --git a/test/selenium/conftest.py b/test/selenium/conftest.py
index f60d6ede38..90073f2368 100644
--- a/test/selenium/conftest.py
+++ b/test/selenium/conftest.py
@@ -269,11 +269,11 @@ def create_sso(is_logged_in, codes, tokens, auth_to_me):
     proc.join()
 
 
-class ZendeskServer(multiprocessing.Process):
+class HelpDeskServer(multiprocessing.Process):
     def run(self):
         submitted_tickets = []
 
-        class ZendeskHandler(BaseHTTPRequestHandler):
+        class HelpDeskHandler(BaseHTTPRequestHandler):
             def do_GET(self):
                 nonlocal submitted_tickets
                 if self.path == "/_meta/read-submitted-tickets":
@@ -296,17 +296,21 @@ def do_POST(self):
                     self.send_header("Content-Type", "application/json")
                     self.end_headers()
 
+                    response_content = self.rfile.read(int(self.headers["content-length"])).decode(
+                        "ascii"
+                    )
+                    ticket_dict = json.loads(response_content)
+
                     submitted_tickets.append(
-                        json.loads(
-                            self.rfile.read(int(self.headers["content-length"])).decode("ascii")
-                        )
+                        ticket_dict,
                     )
 
-                    with open("test/stubs/zendesk/create-ticket.json", "rb") as stub:
+                    with open("test/stubs/help_desk/create-ticket.json", "rb") as stub:
                         response = BytesIO()
                         response.write(stub.read())
 
                     self.wfile.write(response.getvalue())
+
                     return
 
                 self.send_response(500)
@@ -317,7 +321,7 @@ def sys_exit(_, __):
 
         signal.signal(signal.SIGTERM, sys_exit)
 
-        httpd = HTTPServer(("0.0.0.0", 8006), ZendeskHandler)
+        httpd = HTTPServer(("0.0.0.0", 8006), HelpDeskHandler)
         try:
             httpd.serve_forever()
         finally:
@@ -325,8 +329,8 @@ def sys_exit(_, __):
 
 
 @contextmanager
-def create_zendesk():
-    proc = ZendeskServer()
+def create_help_desk():
+    proc = HelpDeskServer()
     proc.start()
 
     yield proc
diff --git a/test/selenium/test_request_data.py b/test/selenium/test_request_data.py
index 91abd760cc..623899d06e 100644
--- a/test/selenium/test_request_data.py
+++ b/test/selenium/test_request_data.py
@@ -6,10 +6,11 @@
 from django.core.cache import cache
 
 from dataworkspace.apps.request_data.models import RoleType, SecurityClassificationType
+
 from test.selenium.common import get_driver  # pylint: disable=wrong-import-order
 from test.selenium.conftest import (  # pylint: disable=wrong-import-order
     create_sso,
-    create_zendesk,
+    create_help_desk,
 )
 from test.selenium.workspace_pages import (  # pylint: disable=wrong-import-order
     HomePage,
@@ -45,7 +46,7 @@ def _application(self, create_application):
         }
         with create_sso(
             is_logged_in, codes, tokens, auth_to_me
-        ) as sso, create_zendesk() as zendesk:
+        ) as sso, create_help_desk() as help_desk:
             tries = 240  # 60 seconds
             while tries >= 0:
                 try:
@@ -60,14 +61,13 @@ def _application(self, create_application):
 
             self.__class__.driver = get_driver()
             self.__class__.sso = sso
-            self.__class__.zendesk = zendesk
+            self.__class__.help_desk = help_desk
 
             cache.clear()
 
             yield
 
     def test_happy_path(self, _application):
-
         home_page = HomePage(self.driver)
         home_page.open()
 
@@ -114,15 +114,18 @@ def test_happy_path(self, _application):
 
         # Confirm that the answers are correct
         confirmation_page = check_answers_page.click_accept()
+
         assert "1234567890987654321" in confirmation_page.get_html()
 
-        # Check that the request data has been posted to Zendesk
+        # Check that the request data has been posted to the help desk
         submitted_tickets = requests.get(
             "http://dataworkspace.test:8006/_meta/read-submitted-tickets"
         ).json()
 
         assert len(submitted_tickets) == 1
+
         ticket_data = submitted_tickets[0]["ticket"]
+
         assert "Bobby Tables" in ticket_data["description"]
         assert "It’s data about DIT" in ticket_data["description"]
         assert (
diff --git a/test/stubs/zendesk/create-ticket.json b/test/stubs/help_desk/create-ticket.json
similarity index 100%
rename from test/stubs/zendesk/create-ticket.json
rename to test/stubs/help_desk/create-ticket.json