Can't retrieve channel list #40

CSchulz · 2015-11-28T14:30:39Z

I am using tvheadend 4.1

{"sw_version": "4.1","api_version": 15,"name": "Tvheadend","capabilities": ["caclient","tvadapters","satip_client","satip_server","imagecache","timeshift","trace"]}

If I click on all channels or select a bouquet I get the error message "Request failed! Please check channel settings and tvheadend status."

The log contains following:

2015-11-28 15:29:01,409 (7ff4757fa700) :  INFO (__init__:104) - JSON-Request: getServiceGrid
2015-11-28 15:29:01,410 (7ff4757fa700) :  DEBUG (networking:166) - Requesting 'http://192.168.178.3:9981/api/mpegts/service/grid?start=0&limit=999999'
2015-11-28 15:29:01,411 (7ff4757fa700) :  DEBUG (networking:166) - Requesting 'http://192.168.178.3:9981/api/mpegts/service/grid?start=0&limit=999999'
2015-11-28 15:29:01,412 (7ff4757fa700) :  INFO (__init__:132) - JSON-Request failed: exceptions must be old-style classes or derived from BaseException, not str
2015-11-28 15:29:01,412 (7ff4757fa700) :  INFO (__init__:151) - Failed to fetch DVB services!
2015-11-28 15:29:01,412 (7ff4757fa700) :  INFO (__init__:242) - Could not create channellist! Showing error.
2015-11-28 15:29:01,417 (7ff4757fa700) :  DEBUG (runtime:924) - Response: [200] MediaContainer, 437 bytes

The text was updated successfully, but these errors were encountered:

jacotec · 2015-11-29T17:07:38Z

Exactly the same issue here, using TVH 4.0.7 (stable release). Did also not work with the latest 4.1 build.

Recordings are working fine in Plex, but live TV is impossible due to that bug.

2015-11-29 17:49:57,505 (7f736c9cc700) : DEBUG (networking:166) - Requesting 'http://10.0.6.1:9981/api/mpegts/service/grid?start=0&limit=999999'
2015-11-29 17:49:57,507 (7f736c9cc700) : ERROR (networking:217) - Error opening URL 'http://10.0.6.1:9981/api/mpegts/service/grid?start=0&limit=999999'
2015-11-29 17:49:57,508 (7f736c9cc700) : DEBUG (networking:166) - Requesting 'http://10.0.6.1:9981/api/mpegts/service/grid?start=0&limit=999999'
2015-11-29 17:49:57,509 (7f736c9cc700) : ERROR (networking:217) - Error opening URL 'http://10.0.6.1:9981/api/mpegts/service/grid?start=0&limit=999999'
2015-11-29 17:49:57,509 (7f736c9cc700) : INFO (init:132) - JSON-Request failed: exceptions must be old-style classes or derived from BaseException, not str
2015-11-29 17:49:57,509 (7f736c9cc700) : INFO (init:151) - Failed to fetch DVB services!
2015-11-29 17:49:57,509 (7f736c9cc700) : INFO (init:242) - Could not create channellist! Showing error.
2015-11-29 17:49:57,512 (7f736c9cc700) : DEBUG (runtime:88) - Sending packed state data (113 bytes)
2015-11-29 17:49:57,512 (7f736c9cc700) : DEBUG (runtime:924) - Response: [200] MediaContainer, 437 bytes

Entering the "failing" URL in a web browser works.

jacotec · 2015-12-01T13:06:30Z

UPDATE @CSchulz

I've found the problem! You need to tag the user in TVH which you use in the plugin as an "admin"!

@realriot :

Not sure if this is mandatory, if not you may consider changing this in the next update to not need admin level. I'm a bit careful not passing admin level logins to other services ;-)

fritz-fritz · 2015-12-04T14:29:04Z

I vaguely remember needing to do this a long time ago and haven't taken a look at it closely. I think it is unfortunately necessary as I have seen similar requirements in the iOS client as well. It may be needed to interact with the API. If I get a chance I'll take a look but it might be simpler to list it as a necessary requirement in the README.

nmatthews · 2015-12-28T01:24:08Z

I'm having this problem despite having an admin user in TVH. Any guesses as to what else could be causing the issue? TVheadend 4.1-1171~gaa13922 and Plex 0.9.12.19.

The plex channel manages to populate the list of bouquets with my list of channel tags from TVheadend (I don't otherwise have bouquets specified), so it's clearly talking to the tvh server somehow, but that's all it can get.

oriolj · 2015-12-29T18:30:10Z

I have a similar issue caused by encoding problems. Maybe your list of channels have special characters?

DaveInTO · 2015-12-30T19:23:02Z

getting similar issues..
tvheadend 4.1-1258~gb480c92 amd64 Tvheadend
2015-12-30 14:15:23,157 (7ff31bfff700) : INFO (init:104) - JSON-Request: getChannelGrid
2015-12-30 14:15:23,160 (7ff31bfff700) : DEBUG (networking:166) - Requesting 'http://192.168.0.10:9981/api/channel/grid?start=0&limit=999999'
2015-12-30 14:15:23,166 (7ff31bfff700) : INFO (init:134) - JSON-Request successfull!
2015-12-30 14:15:23,166 (7ff31bfff700) : INFO (init:104) - JSON-Request: getEpgGrid
2015-12-30 14:15:23,169 (7ff31bfff700) : DEBUG (networking:166) - Requesting 'http://192.168.0.10:9981/api/epg/events/grid?start=0&limit=2000'
2015-12-30 14:15:23,304 (7ff31bfff700) : DEBUG (networking:161) - Fetching 'http://192.168.0.10:9981/api/epg/events/grid?start=0&limit=2000' from the HTTP cache
2015-12-30 14:15:23,307 (7ff31bfff700) : INFO (init:132) - JSON-Request failed: exceptions must be old-style classes or derived from BaseException, not str
2015-12-30 14:15:23,308 (7ff31bfff700) : INFO (init:104) - JSON-Request: getServiceGrid
2015-12-30 14:15:23,310 (7ff31bfff700) : DEBUG (networking:166) - Requesting 'http://192.168.0.10:9981/api/mpegts/service/grid?start=0&limit=999999'
2015-12-30 14:15:23,319 (7ff31bfff700) : INFO (init:134) - JSON-Request successfull!
2015-12-30 14:15:23,319 (7ff31bfff700) : INFO (init:242) - Could not create channellist! Showing error.
2015-12-30 14:15:23,321 (7ff31bfff700) : DEBUG (runtime:88) - Sending packed state data (113 bytes)
2015-12-30 14:15:23,321 (7ff31bfff700) : DEBUG (runtime:924) - Response: [200] MediaContainer, 437 bytes

damhau · 2016-01-01T14:30:23Z

Hi,

I had exactly the same problem and it was because of a channel name that the plugin didn't like.
Try disabling a few channel in tvheadend until it works, then re-enable them one by one (or ten by ten) and you should find the channel that the plugin doesn't like.

Damien

CSchulz · 2016-01-07T13:13:26Z

Do you remember how the name looked like? It would be easier for debugging and finding the root cause.

damhau · 2016-01-07T13:19:08Z

Yeah I know but saddly the name was pretty standard, something like Poland TV.
I even checked in notepad++ to see if there was any special character but didn't find anything.

What else can I do to help ?

CSchulz · 2016-01-07T14:15:30Z

Perhaps you can try to reproduce it and store the webservice result.

DaveInTO · 2016-01-07T15:16:33Z

results.txt

DaveInTO · 2016-01-07T15:16:55Z

There are the results from the web service that i think is causing the issue

oscar-b · 2016-01-10T22:40:19Z

I added some additional debugging and got this:

2016-01-10 23:39:04,363 (7f5de3fff700) :  INFO (__init__:104) - JSON-Request: getServiceGrid
2016-01-10 23:39:04,364 (7f5de3fff700) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:9981/tv/api/mpegts/service/grid?start=0&limit=999999'
2016-01-10 23:39:05,068 (7f5de3fff700) :  INFO (__init__:126) - (2103, 'Data of size 6777367 is greater than the maximum size 5242880')

@realriot ?

oscar-b · 2016-01-11T07:57:28Z

I was able to get it running by adding a max_size=10000000 parameter to the JSON.ObjectFromURL call in def getTVHeadendJson(), based on this reply: http://forums.plex.tv/discussion/comment/364315/#Comment_364315

Not sure if there are other issues though, since I can't test properly at the moment.

realriot · 2016-01-22T10:46:17Z

I'll add this workaround.

I really really want everyone to trigger the plex guys to update/offer the latest dev documentation. They really don't support the community anymore.

CSchulz · 2016-02-05T12:17:14Z

It sounds more like an issue in the paging of the result

oscar-b · 2016-02-06T11:07:32Z

It's neither a paging issue or a workaround. The reply is simply too large for the Plex libraries upper size limit. The real question is why you're requesting all services instead of just the configured channels.

Anyway, I'm not using this anymore.

espiman · 2016-04-21T21:49:49Z

Hi.

How I fix this?

Regards.

damhau · 2016-04-22T06:35:23Z

For me the solution was to delete the channel that was causing the error.

Sent from my iPhone

On 21 Apr 2016, at 23:49, espiman [email protected] wrote:

Hi.

How I fix this?

Regards.

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Reply to this email directly or view it on GitHub

espiman · 2016-04-22T07:41:02Z

Thanks damhau.

I have only enabled one channel and problem persist.

I have also tried to modify the line 124 in init.py file, but problem persist.

json_data = JSON.ObjectFromURL(encoding='utf-8', url=url, headers=headers, values=None, max_size= 10000000)

Thanks.

realriot added the bug label Jan 22, 2016

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Can't retrieve channel list #40

Can't retrieve channel list #40

CSchulz commented Nov 28, 2015

jacotec commented Nov 29, 2015

jacotec commented Dec 1, 2015

fritz-fritz commented Dec 4, 2015

nmatthews commented Dec 28, 2015

oriolj commented Dec 29, 2015

DaveInTO commented Dec 30, 2015

damhau commented Jan 1, 2016

CSchulz commented Jan 7, 2016

damhau commented Jan 7, 2016

CSchulz commented Jan 7, 2016

DaveInTO commented Jan 7, 2016

DaveInTO commented Jan 7, 2016

oscar-b commented Jan 10, 2016

oscar-b commented Jan 11, 2016

realriot commented Jan 22, 2016

CSchulz commented Feb 5, 2016

oscar-b commented Feb 6, 2016

espiman commented Apr 21, 2016

damhau commented Apr 22, 2016

espiman commented Apr 22, 2016

Can't retrieve channel list #40

Can't retrieve channel list #40

Comments

CSchulz commented Nov 28, 2015

jacotec commented Nov 29, 2015

jacotec commented Dec 1, 2015

fritz-fritz commented Dec 4, 2015

nmatthews commented Dec 28, 2015

oriolj commented Dec 29, 2015

DaveInTO commented Dec 30, 2015

damhau commented Jan 1, 2016

CSchulz commented Jan 7, 2016

damhau commented Jan 7, 2016

CSchulz commented Jan 7, 2016

DaveInTO commented Jan 7, 2016

DaveInTO commented Jan 7, 2016

oscar-b commented Jan 10, 2016

oscar-b commented Jan 11, 2016

realriot commented Jan 22, 2016

CSchulz commented Feb 5, 2016

oscar-b commented Feb 6, 2016

espiman commented Apr 21, 2016

damhau commented Apr 22, 2016

espiman commented Apr 22, 2016