Only one tag added by rules, even having multiple rules triggered

[NDesouzamachado-FS]

Code of Conduct

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Is there an existing issue for this?

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GLPI Version

10.0.16

Plugin version

2.12.1

Bug description

When having multiple rules for adding tags to the ticket only the last trigger found actually adds a tag to the ticket.

Relevant log output

Page URL

No response

Steps To reproduce

1. Create first rule: Add/Update, Description > contains > Incoterm, add tags>assign>Incoterm
2. Create second rule: Add/Update, Description > contains > Lot-number, add tags>assign>Lot-number
3. Create a ticket with both texts in the description. Ex: We have a issue in the Lot-number and also the Incoterm.
4. The result will be only on tag added to the ticket, the last in the body description. In the example, Incoterm.

Your GLPI setup information

No response

Anything else?

It's a very cool plugin, thanks for the good work ^^

[stonebuzz]

Hi @NDesouzamachado-FS

This is how the plugin works

Currently, only the assign" action is available (which only allows adding a single tag).

If multiple rules use assign it overrides the tag added by the previous rules.

It would be necessary to implement append which would allow adding multiple tags.

Best regards.

[github-actions]

This issue has been closed as we only track bugs here.

You can open a topic to discuss with community about this enhancement on suggestion website.
You can also contact GLPI editor team directly if you are willing to sponsor this feature.