[Synchronization] **Sync failed**

[p2dak]

Detail of the issue

I logged into Neuron for the first time in a while now and it says: Sync failed, please check network.
However my network is fine and I'm up to date on the latest Neuron version.
Any help is appreciated.

neuron_debug_1699603541615.zip

bundled-ckb.log

No response

main.log

No response

status.log

No response

[p2dak]

I also tried clearing the cache, which also didnt do anything

[p2dak]

I also saw #2699 and am not sure where and how to click the directory icon to open the ckb node data directory

[yanguoyu]

Hi, @p2dak The "path" argument must be of type string. Received undefined It's weird, could you show the ckb.toml file? We can open the ckb data path by clicking here. Then the ckb.toml file can be found in the opened directory.

[p2dak]

Hi, @p2dak The "path" argument must be of type string. Received undefined It's weird, could you show the ckb.toml file? We can open the ckb data path by clicking here. Then the ckb.toml file can be found in the opened directory.

is it possible at all that the file ckb.toml doesnt exist? it didnt show up for me in the directory

[yanguoyu]

is it possible at all that the file ckb.toml doesnt exist? it didnt show up for me in the directory

Hi, Does the Neuron has selected the internal node? If not, Could you try to switch the Internal Node?

[p2dak]

it was on default node, but i switched to internal node

[yanguoyu]

Could you show the setting file? The setting file path is /Users/{username}/Library/Application Support/Neuron/settings.json. Or stop the Neuron, delete the setting file then start Neuron again.

[p2dak]

i cant seem to find the file path you want

[yanguoyu]

i cant seem to find the file path you want

Maybe your system file is not the same as mine. Could you click here to open a directory, then jump to the parent directory? Then you will see the setting.json.

[p2dak]

even here it doesnt show up for me , anything else i can do?

[yanguoyu]

even here it doesnt show up for me , anything else i can do?

Here is my way to open the directory.

issue.mov

[yanguoyu]

@Keith-CY Do you have any suggestions? The user's directory seems different from mine.

[p2dak]

even here it doesnt show up for me , anything else i can do?

Here is my way to open the directory.

issue.mov

I tried some more over the weekend and could not find the settings.json file, I have to admit :/

[Keith-CY]

i cant seem to find the file path you want

Please select Users in the left column first, it's where users' data are placed, the active one in the screenshot is for system level data.

Once Users is selected, your username will be displayed in the middle column, and there will be another Library folder in the right column
cc @p2dak

[yanguoyu]

After the Neuron directory display. #2936 may help you.

[github-actions]

Mark this issue stale because no activity for 60 days

[github-actions]

Close this issue because it's inactive since marked stale