Skip to content

Latest commit

 

History

History
64 lines (45 loc) · 5.67 KB

csm.md

File metadata and controls

64 lines (45 loc) · 5.67 KB
copyright lastupdated keywords subcollection
years
2022
2022-03-31
csm
overview

{{site.data.keyword.attribute-definition-list}}

What's a Customer Success Manager?

{: #csm}

An IBM Customer Success Manager (CSM) is a technical architect who works as part of your team to accelerate your time to value and help you achieve your business outcomes as you use IBM Software and IBM Cloud services. {: shortdesc}

CSMs work with IBM customers to:

  • Identify and implement use cases
  • Review and co-create MVPs
  • Design and validate solution architectures, enterprise account and user governance models
  • Guide MVPs into production and scale with Business Partners, IBM Expert Labs, and IBM Consulting teams
  • Optimize resource usage and cost management
  • Review security and compliance requirements and implementations
  • Ensure effective and efficient operational models

Additionally, CSMs1 engage product teams for roadmap previews, engage renewal teams for a seamless renewal process, provide demos for business and technical sponsors, help transfer knowledge of best practices, create integrated learning plans, and run business reviews to ensure alignment on outcomes.

At the end of the day, the CSM’s success is your success.

Explore some of the products that CSMs support

{: #explore-csm-support}

Product Description
Asset Management IBM Maximo Manage is a fully integrated asset management platform that uses advanced analytic tools and IoT data to improve operational availability, extend asset lifecycles and optimize performance.
Supply Chain Supply chain resiliency starts with a business network that handles peak events with ease and detects potential issues before they occur.
Data Fabric Data fabric is an architecture that facilitates the end-to-end integration of various data pipelines and cloud environments through the use of intelligent and automated systems.
Business Automation IBM Cloud Pak for Business Automation is a modular set of integrated software components, built for any hybrid cloud, designed to automate work and accelerate business growth.
Security IBM Cloud Pak for Security can help you gain deeper insights, mitigate risks and accelerate response.
IBM Cloud {{site.data.keyword.cloud_notm}} provides solutions that enable higher levels of compliance, security, and management, with proven architecture patterns and methods for rapid delivery for running mission-critical workloads.
{: caption="Table 1. Examples of services that CSMs support" caption-side="bottom"}

Learn how our customers are finding success

{: #csm-learn}

The following use cases are examples of CSMs collaborating with IBM customers.

NCHC uses AIOps to improve public network services and proactively prevent outages. : In Taiwan, where the pandemic response has been exceptionally effective at limiting outbreaks and death, the National Center for High-performance Computing (NCHC) helps accelerate research and innovation nationwide by providing access to supercomputers and analytics and by facilitating nationwide networks for data sharing and collaboration. Read the case study{: external}.

Travelping drives connected cars into the data fast lane with cloud-native technologies. : EU data protection regulations and network latency issues can stall advancements in connected vehicle performance. To help auto manufacturers gain real-time Internet of Things (IoT) insights, Travelping used {{site.data.keyword.cloud}} infrastructure products and its own Kubernetes deployment to create a cloud-native solution that transports data to the vehicles. Read the case study{: external}.

Karnataka Bank creates single integration platform for its data-driven transformation. : Financial institutions are constantly operating in a complex, competitive and compliance-driven financial environment where making timely and data-driven decisions is key for efficient growth and effective risk management. By leveraging tools such as data lake, advanced analytics, and accessible reporting, a bank can establish baseline performance metrics across applications, deposits, and loans. Read the article{: external}.

Pandora offers customers a personlized digital expereinces. : With IBM Sterling Order Management on Cloud, Pandora is digitally transforming online sales, order management, fulfillment and returns, to offer customers personalized digital interactions similar to the in-store experience. Sterling platform in Europe was online in less than five months, with excellent results. Read the case study{: external}.

Footnotes

  1. CSMs are assigned to customers at IBM’s discretion. ↩