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<body> <div id="main"><div id="title"><h1>Kendra Todd</h1><div class="subtitle">Software Quality Assurance Analyst</div></div><div class="main-block"><h2><i class="fa fa-suitcase"></i> Experience</h2><div class="blocks"><div class="date"><span>2021</span><span>2017</span></div><div class="decorator"></div><div class="details"><header><h3>Quality Assurance Analyst II</h3><span class="place">Simple Finance</span><span class="location">Remote</span></header><div class="description"><ul>
<li>While embedded within a cross-functional product team, advocated for a “shift left” mentality to deliver
high quality features on Android, iOS, Web, and Salesforce platforms</li>
<li>From April 2020, became the primary contributor to Simple’s Cypress test harness, written in JavaScript
and TypeScript; increased new coverage by more than 25 percent</li>
<li>Maintained and contributed new test cases to Simple’s test case repository in Testrail and Xray</li>
<li>Mentored QA interns and analysts in software QA methodologies and strategies</li>
<li>Designed end-to-end test plans and executed exploratory, functional, regression, and
acceptance testing for numerous large-scale initiatives, including:
<ul>
<li>Simple Personal Loans: <br>
– Contributed 60 percent of automated web coverage in Cypress <br>
– Quality delivery of the product led to sucessful launch, exceeding $8MM booked loans within
1 year</li>
<li>Salesforce CRM Implementation: <br>
– Co-facilitated ongoing User Acceptance Testing sessions with 20+ agents, triaged and
escalated defects based on severity <br>
– Led manual test efforts for accompanying telephony implementation with Tenfold, and
migration from Tenfold to Five9</li>
</ul>
</li>
</ul>
</div></div></div><div class="blocks"><div class="date"><span>2017</span><span>2016</span></div><div class="decorator"></div><div class="details"><header><h3>Customer Relations Escalation Agent</h3><span class="place">Simple Finance</span><span class="location">Portland, OR</span></header><div class="description"><ul>
<li>Triaged defect reports from customer support agents, and provided effective troubleshooting to resolve
most client-side issues</li>
<li>Documented unexpected product behaviors in detailed and concise bug reports whose audience was
Simple’s product and engineering teams</li>
<li>Generated and maintained clear internal documentation about known bugs</li>
<li>Assisted in the escalation of critical service interruptions and posted to a customer-facing status
page via GitHub</li>
</ul>
</div></div></div><div class="blocks"><div class="date"><span>2016</span><span>2015</span></div><div class="decorator"></div><div class="details"><header><h3>Customer Relations Agent</h3><span class="place">Simple Finance</span><span class="location">Portland, OR</span></header><div class="description"><ul>
<li>Responded to inbound customer contact; assisted customers with product navigation and troubleshooting
on mobile and web platforms, general account maintenance, and in-depth support for payment and funding
issues</li>
<li>Effectively identified and escalated technical, risk, and partner-related issues to the appropriate
team using internal ticketing systems</li>
<li>Created and maintained an Atlassian Confluence page for a team of 14 customer support agents, which
provided easy access to knowledge base articles, team updates, and job aids</li>
</ul>
</div></div></div><!--+item("Customer Service Representative II", "Netflix", "Hillsboro, OR", "2010", "2014")--><!-- :markdown-it--><!-- - Fielded inbound customer calls and offered support for various inquiries including video streaming,--><!-- account billing, DVD shipping, and website navigation.--><!-- - Acted as a liaison between frontend agents and Tier 2 support for unresolved technical issues. During--><!-- initial contact with the agent, I exhausted available troubleshooting before escalating details and--><!-- reproducible steps to Tier 2.--><!-- - Acted as a point of contact for a team of representatives; executed side-by-side coaching and provided--><!-- real-time feedback to encourage metric-related performance.--></div><div class="main-block concise"><h2><i class="fa fa-graduation-cap"></i> Education</h2><div class="blocks"><div class="date"><span>2010</span><span>2006</span></div><div class="decorator"></div><div class="details"><header><h3>Lewis & Clark College</h3><span class="place">French Studies, Art History</span><span class="location">Portland, OR</span></header><div class="description"><div class="description">B.A. with Honors, summa cum laude</div></div></div></div></div></div><div id="sidebar"><div class="side-block" id="contact"><h1>Contact Info</h1><ul><li><i class="fa fa-globe"></i> Denver, Colorado</li><li><i class="fa fa-phone"></i> 720.468.3934</li><li><i class="fa fa-linkedin"></i> <a href="https://www.linkedin.com/in/kendractodd/">/in/kendractodd</a></li><li><i class="fa fa-envelope"></i> <a href="mailto:[email protected]">[email protected]</a></li></ul></div><div class="side-block" id="skills"><h3>Languages I've Shipped Code In</h3><ul><li>JavaScript</li><li>TypeScript</li><li>Python</li></ul><h3>Frameworks & Tools I've Used</h3><ul><li>Android Studio</li><li>Cypress</li><li>GitHub</li><li>Jira</li><li>Postman</li><li>Salesforce</li><li>Testrail</li><li>Xcode</li><li>Xray</li></ul></div><div class="side-block" id="disclaimer">Resume Template from <a href="https://github.com/mnjul/html-resume">mnjul</a>
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