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Create Reminder reports: "Unable to reach app. Please try again." #348

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rdtechie opened this issue Dec 29, 2023 · 1 comment
Open

Create Reminder reports: "Unable to reach app. Please try again." #348

rdtechie opened this issue Dec 29, 2023 · 1 comment
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bug Something isn't working

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@rdtechie
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Describe the bug

We are trying to setup reminders with the schedule functionality, but this results in an error.

The error in Microsoft Teams states: Unable to reach app. Please try again. Also at the same time a message is posted saying: Activity Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Something went wrong!

We have added the app to our organization like 2 years ago, and the settings are like this:

image

To Reproduce

Steps to reproduce the behaviour:

  1. Add the Github bot to the MS Teams Channel.
  2. Finish the Authorization flow for the bot by running @github signin.
  3. Add a subscription to our repo by running @github subscribe <orgname>/<reponame>.
  4. At this point events are being received in the channel.
  5. Then we enable the schedule functionality for receiving reminders for open issues etc. by running @github schedule <orgname>.
  6. At this point we receive a Card with a button we can click called Create new reminder. But instead of getting a UI dialog the bot returns Activity Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Something went wrong!.

Expected behaviour

We expect to see this pop up:

image

as explained here: https://github.com/integrations/microsoft-teams/blob/master/Readme.md#channel-reminders

Screenshots

image

Desktop (please complete the following information):

  • OS: MacOS Sonoma 14.1.2

  • Browser: Safari 17.1.2, Arc 1.21.2 (tried Teams web client)

  • OS: Windows 11 Pro 10.0.22621

  • Teams: 23320.3027.2591

  • Browser: Brave 1.61.109 (tried Teams web client)

Smartphone (please complete the following information):

  • Device: iPhone 14
  • Teams: 5.22.2
  • OS: iOS 17.1.2
  • Browser: n/a

Additional context
Add any other context about the problem here.

@rdtechie rdtechie added the bug Something isn't working label Dec 29, 2023
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