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print.php
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'modsForHesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();
hesk_session_start();
/* Get the tracking ID */
$trackingID = hesk_cleanID() or die("$hesklang[int_error]: $hesklang[no_trackID]");
/* Connect to database */
hesk_dbConnect();
/* Verify email address match if needed */
if ( empty($_SESSION['id']) )
{
hesk_verifyEmailMatch($trackingID);
}
/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`TicketViewContentKey` AS `statusKey`, `t2`.name AS `repliername`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
INNER JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($res);
// Demo mode
if ( defined('HESK_DEMO') )
{
$ticket['email'] = '[email protected]';
$ticket['ip'] = '127.0.0.1';
}
/* Get category name and ID */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='{$ticket['category']}' LIMIT 1");
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($res) != 1)
{
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
}
$category = hesk_dbFetchAssoc($res);
/* Get replies */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
$replies = hesk_dbNumRows($res);
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<title><?php echo $hesk_settings['hesk_title']; ?></title>
<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
<style type="text/css">
body, table, td, p
{
color : black;
font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
font-size : <?php echo $hesk_settings['print_font_size']; ?>px;
}
table
{
border-collapse:collapse;
}
hr
{
border: 0;
color: #9e9e9e;
background-color: #9e9e9e;
height: 1px;
width: 100%;
text-align: <?php if ($modsForHesk_settings['rtl']) {echo 'right';} else {echo 'left';} ?>;
}
</style>
</head>
<body onload="window.print()">
<?php
/* Ticket priority */
switch ($ticket['priority'])
{
case 0:
$ticket['priority']='<b>'.$hesklang['critical'].'</b>';
break;
case 1:
$ticket['priority']='<b>'.$hesklang['high'].'</b>';
break;
case 2:
$ticket['priority']=$hesklang['medium'];
break;
default:
$ticket['priority']=$hesklang['low'];
}
/* Set last replier name */
if ($ticket['lastreplier'])
{
if (empty($ticket['repliername']))
{
$ticket['repliername'] = $hesklang['staff'];
}
}
else
{
$ticket['repliername'] = $ticket['name'];
}
/* Other variables that need processing */
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$random=mt_rand(10000,99999);
// Print ticket head
echo '
<h3>'.$ticket[subject].'</h3>
<hr/>
<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
<tr>
<td bgcolor="#EEE"><b>' . $hesklang['trackID'] . ':</b></td><td bgcolor="#DDD">' . $trackingID . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $hesklang[$ticket['statusKey']] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['created_on'] . ':</b></td><td bgcolor="#DDD">' . $ticket['dt'] . '</td>
</tr>
<tr>
<td bgcolor="#EEE"><b>' . $hesklang['last_update'] . ':</b></td><td bgcolor="#DDD">' . $ticket['lastchange'] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['last_replier'] . ':</b></td><td bgcolor="#DDD">' . $ticket['repliername'] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['category'] . ':</b></td><td bgcolor="#DDD">' . $category['name'] . '</td>
</tr>
';
// Show IP and time worked to staff
if ( ! empty($_SESSION['id']) )
{
echo '
<tr>
<td bgcolor="#EEE"><b>' . $hesklang['ts'] . ':</b></td><td bgcolor="#DDD">' . $ticket['time_worked'] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['ip'] . ':</b></td><td bgcolor="#DDD">' . $ticket['ip'] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['email'] . ':</b></td><td bgcolor="#DDD">' . $ticket['email'] . '</td>
</tr>
';
}
echo '<tr>';
// Assigned to?
if ($ticket['owner'] && ! empty($_SESSION['id']) )
{
$ticket['owner'] = hesk_getOwnerName($ticket['owner']);
echo'
<td bgcolor="#EEE"><b>' . $hesklang['taso3'] . '</b></td>
<td bgcolor="#DDD">' . $ticket['owner'] . '</td>
';
}
echo '
<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td>
<td bgcolor="#DDD">' . $ticket['name'] . '</td>
';
echo '</tr>';
// Custom fields
$num_cols = 0;
echo '<tr>';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
if ($num_cols == 3)
{
echo '</tr><tr>';
$num_cols = 0;
}
?>
<td bgcolor="#EEE"><b><?php echo $v['name']; ?>:</b></td>
<td bgcolor="#DDD"><?php echo hesk_unhortenUrl($ticket[$k]); ?></td>
<?php
$num_cols++;
}
}
// Close ticket head table
echo '</table><br>';
// Print initial ticket message
echo '<p>' . hesk_unhortenUrl($ticket['message']) . '</p>';
// Print replies
while ($reply = hesk_dbFetchAssoc($res))
{
$reply['dt'] = hesk_date($reply['dt'], true);
echo '
<hr />
<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
<tr>
<td bgcolor="#EEE"><b>' . $hesklang['date'] . ':</b></td><td bgcolor="#DDD">' . $reply['dt'] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['name'] . ':</b></td><td bgcolor="#DDD">' . $reply['name'] . '</td>
</tr>
</table>
<p>' . hesk_unhortenUrl($reply['message']) . '</p>
';
}
// Print "end of ticket" message
echo $hesklang['end_ticket'];
?>
</body>
</html>