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index.php
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
// What should we do?
$action = hesk_REQUEST('a');
switch ($action)
{
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Varibles for coloring the fields in case of errors
if ( ! isset($_SESSION['iserror']))
{
$_SESSION['iserror'] = array();
}
if ( ! isset($_SESSION['isnotice']))
{
$_SESSION['isnotice'] = array();
}
if ( ! isset($_SESSION['c_category']))
{
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['sub_support']; ?></li>
</ol>
<!-- START MAIN LAYOUT -->
<div class="row">
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
<div class="panel-body">
<p><?php echo $hesklang['quick_help_submit_ticket']; ?></p>
</div>
</div>
</div>
<div class="col-md-8">
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
<div class="form">
<h2><?php hesk_showTopBar($hesklang['submit_ticket']); ?></h2>
<small><?php echo $hesklang['use_form_below']; ?></small>
<div class="blankSpace"></div>
<div align="left" class="h3"><?php echo $hesklang['add_ticket_general_information']; ?></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form class="form-horizontal" role="form" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<div class="form-group">
<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="name" name="name" size="40" maxlength="30" value="<?php if (isset($_SESSION['c_name'])) {echo stripslashes(hesk_input($_SESSION['c_name']));} ?>" <?php if (in_array('name',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> placeholder="<?php echo $hesklang['name']; ?>" />
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="email" name="email" size="40" maxlength="255" value="<?php if (isset($_SESSION['c_email'])) {echo stripslashes(hesk_input($_SESSION['c_email']));} ?>" <?php if (in_array('email',$_SESSION['iserror'])) {echo ' class="isError" ';} elseif (in_array('email',$_SESSION['isnotice'])) {echo ' class="isNotice" ';} ?> <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(0)"'; } ?> placeholder="<?php echo $hesklang['email']; ?>" />
</div>
</div>
<?php
if ($hesk_settings['confirm_email'])
{
?>
<div class="form-group">
<label for="email2" class="col-sm-3 control-label"><?php echo $hesklang['confemail']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="email2" class="form-control" name="email2" size="40" maxlength="255" value="<?php if (isset($_SESSION['c_email2'])) {echo stripslashes(hesk_input($_SESSION['c_email2']));} ?>" <?php if (in_array('email2',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> placeholder="<?php echo $hesklang['confemail']; ?>" />
</div>
</div>
<?php
} ?>
<div id="email_suggestions"></div>
<!-- Department and priority -->
<?php
$is_table = 0;
hesk_load_database_functions();
// Get categories
hesk_dbConnect();
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($res) == 1)
{
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
}
elseif (hesk_dbNumRows($res) < 1)
{
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
}
else
{
// Is the category ID preselected?
if ( ! empty($_GET['catid']) )
{
$_SESSION['c_category'] = intval( hesk_GET('catid') );
}
// List available categories
$is_table = 1;
?>
<div class="form-group">
<label for="category" class="col-sm-3 control-label"><?php echo $hesklang['category']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<select name="category" id="category" class="form-control" <?php if (in_array('category',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> ><?php
while ($row = hesk_dbFetchAssoc($res))
{
echo '<option value="' . $row['id'] . '"' . (($_SESSION['c_category'] == $row['id']) ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
} ?>
</select>
</div>
</div>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency'])
{
?>
<div class="form-group">
<label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<select id="priority" class="form-control" name="priority" <?php if (in_array('priority',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> >
<option value="3" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==3) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==2) {echo 'selected="selected"';} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
</select>
</div>
</div>
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="'.$v['name'].'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
case 'checkbox':
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="'.$v['name'].'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
case 'textarea':
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><textarea class="form-control" id="'.$v['name'].'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
</div>';
break;
case 'multiselect':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'[]" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'[]" '.$cls.' multiple>';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\''.$v['name'].'\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\''.$v['name'].'\')">Deselect All</button>
</div>
</div></div>';
break;
case 'date':
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly '.$cls.'" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" size="40"
maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" readonly/>
<span class="help-block">'.$hesklang['date_format'].'</span>
</div>
</div>';
break;
/* Default text input */
default:
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><input type="text" class="form-control" id="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
<div class="blankSpace"></div>
<div align="left" class="h3"><?php echo $hesklang['add_ticket_your_message']; ?></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<!-- ticket info -->
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="subject" class="form-control" name="subject" size="40" maxlength="40" value="<?php if (isset($_SESSION['c_subject'])) {echo stripslashes(hesk_input($_SESSION['c_subject']));} ?>" <?php if (in_array('subject',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> placeholder="<?php echo $hesklang['subject']; ?>"/>
</div>
</div>
<div class="form-group">
<div class="col-sm-12">
<textarea placeholder="<?php echo $hesklang['message']; ?>" name="message" id="message" class="form-control" rows="12" cols="60" <?php if (in_array('message',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> ><?php if (isset($_SESSION['c_message'])) {echo stripslashes(hesk_input($_SESSION['c_message']));} ?></textarea>
</div>
</div>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'])
{
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php echo $hesklang['lkbs']; ?></i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="'.$v['name'].'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
case 'checkbox':
echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="'.$v['name'].'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
case 'textarea':
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><textarea class="form-control" id="'.$v['name'].'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
</div>';
break;
case 'multiselect':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="'.$v['name'].'[]" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'[]" '.$cls.' multiple>';
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\''.$v['name'].'\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\''.$v['name'].'\')">Deselect All</button>
</div></div></div>';
break;
case 'date':
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly '.$cls.'" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" size="40"
maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" readonly/>
<span class="help-block">'.$hesklang['date_format'].'</span>
</div>
</div>';
break;
/* Default text input */
default:
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><input type="text" class="form-control" id="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php echo $hesklang['attachments']; ?>:</label>
<div align="left" class="col-sm-9">
<?php
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
</div>
</div>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use'])
{
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use'])
{
?>
<div class="form-group">
<label for="question"><?php echo $hesklang['verify_q']; ?> <font class="important">*</font></label>
<?php
$value = '';
if (isset($_SESSION['c_question']))
{
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'].'<br /><input class="form-control" id="question" type="text" name="question" size="20" value="'.$value.'" '.$cls.' />';
?>
</div>
<?php
}
if ($hesk_settings['secimg_use'])
{
?>
<div class="form-group">
<label for="secimage" class="col-sm-3 control-label"><?php echo $hesklang['verify_i']; ?> <font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified']))
{
echo '<img src="'.HESK_PATH.'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> '.$hesklang['vrfy'];
}
// Not verified yet, should we use Recaptcha?
elseif ($hesk_settings['recaptcha_use'])
{
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php echo ( isset($_SESSION['iserror']) && in_array('mysecnum',$_SESSION['iserror']) ) ? 'red' : 'white'; ?>',
custom_translations : {
visual_challenge : "<?php echo hesk_slashJS($hesklang['visual_challenge']); ?>",
audio_challenge : "<?php echo hesk_slashJS($hesklang['audio_challenge']); ?>",
refresh_btn : "<?php echo hesk_slashJS($hesklang['refresh_btn']); ?>",
instructions_visual : "<?php echo hesk_slashJS($hesklang['instructions_visual']); ?>",
instructions_context : "<?php echo hesk_slashJS($hesklang['instructions_context']); ?>",
instructions_audio : "<?php echo hesk_slashJS($hesklang['instructions_audio']); ?>",
help_btn : "<?php echo hesk_slashJS($hesklang['help_btn']); ?>",
play_again : "<?php echo hesk_slashJS($hesklang['play_again']); ?>",
cant_hear_this : "<?php echo hesk_slashJS($hesklang['cant_hear_this']); ?>",
incorrect_try_again : "<?php echo hesk_slashJS($hesklang['incorrect_try_again']); ?>",
image_alt_text : "<?php echo hesk_slashJS($hesklang['image_alt_text']); ?>"
}
};
</script>
<?php
require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, $hesk_settings['recaptcha_ssl']);
}
// At least use some basic PHP generated image (better than nothing)
else
{
$cls = in_array('mysecnum',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div align="left" class="col-sm-9">';
echo $hesklang['sec_enter'].'<br /> <br /><img src="print_sec_img.php?'.rand(10000,99999).'" width="150" height="40" alt="'.$hesklang['sec_img'].'" title="'.$hesklang['sec_img'].'" border="1" name="secimg" style="vertical-align:text-bottom" /> '.
'<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="'.$hesklang['reload'].'" title="'.$hesklang['reload'].'" border="0" style="vertical-align:text-bottom" /></a>'.
'<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" '.$cls.' />';
}
echo '</div></div>';
}
?>
<?php
}
?>
<!-- Submit -->
<?php
if ($hesk_settings['submit_notice'])
{
?>
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']).' '.$hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
<p align="center"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
<?php
} // End IF submit_notice
else
{
?>
<br /> <br />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input class="btn btn-default" type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" /><br />
<br />
<?php
} // End ELSE submit_notice
?>
</form>
</div>
<!-- END FORM -->
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
} // End print_add_ticket()
function print_start()
{
global $hesk_settings, $hesklang;
if ($hesk_settings['kb_enable'])
{
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
hesk_load_database_functions();
hesk_dbConnect();
}
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li class="active"><?php echo $hesk_settings['hesk_title']; ?></li>
</ol>
<div class="row">
<div class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['view_ticket']; ?></div>
<div class="panel-body">
<form role="form" class="viewTicketSidebar" action="ticket.php" method="get" name="form2">
<div class="form-group">
<br/>
<label for="ticketID"><?php echo $hesklang['ticket_trackID']; ?>:</label>
<input type="text" class="form-control" name="track" id="ticketID" maxlength="20" size="35" value="" placeholder="<?php echo $hesklang['ticket_trackID']; ?>">
</div>
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket'])
{
$tmp = 'document.form1.email.value=document.form2.e.value;';
?>
<div class="form-group">
<label for="emailAddress"><?php echo $hesklang['email']; ?>:</label>
<input type="text" class="form-control" name="e" id="emailAddress" size="35" value="<?php echo $my_email; ?>" placeholder="<?php echo $hesklang['email']; ?>"/>
</div>
<div class="checkbox">
<input type="checkbox" name="r" value="Y" <?php echo $do_remember; ?> /> <?php echo $hesklang['rem_email']; ?></label>
</div>
<?php
}
?>
<input type="submit" value="<?php echo $hesklang['view_ticket']; ?>" class="btn btn-default" /><input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>"><input type="hidden" name="f" value="1">
</form>
</div>
</div>
</div>
<div class="col-md-8">
<?php
// Print small search box
if ($hesk_settings['kb_enable'])
{
hesk_kbSearchSmall();
hesk_kbSearchLarge();
}
else
{
echo ' ';
}
?>
<div class="blockRow">
<a href="index.php?a=add">
<div class="block">
<div class="upper">
<img src="img/newTicket.png" alt="<?php echo $hesklang['sub_support']; ?>" />
</div>
<div class="lower">
<p><?php echo $hesklang['sub_support']; ?></p>
</div>
</div>
</a>
<a href="ticket.php">
<div class="block">
<div class="upper">
<img src="img/viewTicket.png" alt="<?php echo $hesklang['view_existing']; ?>" />
</div>
<div class="lower">
<p><?php echo $hesklang['view_existing']; ?></p>
</div>
</div>
</a>
<?php
if ($hesk_settings['kb_enable'])
{
?>
<a href="knowledgebase.php">
<div class="block">
<div class="upper">
<img src="img/knowledgebase.png" alt="<?php echo $hesklang['kb_text']; ?>" />
</div>
<div class="lower">
<p><?php echo $hesklang['kb_text']; ?></p>
</div>
</div>
</a>
<?php
}
include('custom/custom-blocks.php');
?>
</div>
</div>
</div>
<div class="blankSpace"></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
</div>
<?php
// Show a link to admin panel?
if ($hesk_settings['alink'])
{
?>
<p style="text-align:center"><a href="<?php echo $hesk_settings['admin_dir']; ?>/" ><?php echo $hesklang['ap']; ?></a></p>
<?php
}
} // End print_start()
function forgot_tid()
{
global $hesk_settings, $hesklang;
require(HESK_PATH . 'inc/email_functions.inc.php');
$email = hesk_validateEmail( hesk_POST('email'), 'ERR' ,0) or hesk_process_messages($hesklang['enter_valid_email'],'ticket.php?remind=1');
/* Prepare ticket statuses */
$my_status = array(
0 => $hesklang['open'],
1 => $hesklang['wait_staff_reply'],
2 => $hesklang['wait_cust_reply'],
3 => $hesklang['closed'],
4 => $hesklang['in_progress'],
5 => $hesklang['on_hold'],
);
/* Get ticket(s) from database */
hesk_load_database_functions();
hesk_dbConnect();
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1)
{
if ($hesk_settings['open_only'])
{
hesk_process_messages($hesklang['noopen'],'ticket.php?remind=1&e='.$email);
}
else
{
hesk_process_messages($hesklang['tid_not_found'],'ticket.php?remind=1&e='.$email);
}
}
$tid_list = '';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e='.rawurlencode($email) : '';
while ($my_ticket=hesk_dbFetchAssoc($res))
{
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "
$hesklang[trackID]: " . $my_ticket['trackid'] . "
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
$hesklang[status]: " . $my_status[$my_ticket['status']] . "
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
";
}
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id','',0,0,1);
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg);