| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2024-10-29 |
monitoring |
{{site.data.keyword.attribute-definition-list}}
{: #gettinghelp}
If you have problems or questions when using the {{site.data.keyword.mon_full_notm}} service, you have several options to get help with determining the cause of the problem and finding a solution. If you're logged in, you can go directly to the Support center to review common FAQs, open a support case, or search community content. {: shortdesc}
{: #using-avatar}
You can use the Support Center search field to find answers to your questions from across the {{site.data.keyword.cloud_notm}} documentation and Stack Overflow forum. You can also manage support cases from the Support Center. You can find links to both the Stack Overflow forum for technical questions and the developerWorks (IBM Developer Answers) forum for all other questions under the Forums section of the Support Center.
To access the Support Center, log in to the {{site.data.keyword.cloud_notm}} console, and click Support from the menu bar.
If you have a basic, advanced, or premium support plan, you can find call-in numbers and a chat option to get help.
The Support Center is the preferred method for getting support, but if you can't log in to {{site.data.keyword.cloud_notm}}, you can use the New support case page to submit a case. {: note}
{: #asking-a-question}
You can search forums to find answers to your questions. The Stack Overflow forum, for technical questions, and the IBM Developer Answers forum, for general questions, both provide a wide variety of searchable answers to your {{site.data.keyword.cloud_notm}} questions.
If you don't find an existing answer to a question, ask a new one.
You can access Stack Overflow and IBM Developer Answers from the Support Center, or use the following links:
- Go to Stack Overflow{: external} to ask technical questions about the {{site.data.keyword.mon_full_notm}} service.
- Go to IBM Developer Answers{: external} to ask general questions about the {{site.data.keyword.mon_full_notm}} service and about getting started instructions.
Tag your questions with ibm-cloud and monitoring. {: important}
{{site.data.keyword.cloud_notm}} development and support teams actively monitor Stack Overflow and IBM Developer Answers, and follow the questions that are tagged with ibm-cloud. When you create a question in either forum, add the ibm-cloud tag to your question to ensure that it's seen by the {{site.data.keyword.cloud_notm}} development and support teams.
{: #support_case}
If you don't find answers to your questions, and you experience problems with {{site.data.keyword.cloud_notm}}, you can use support cases to get help with technical, account and access, billing and invoice or sales inquiry issues.
You can create and manage a support case by using the Support Center{: external}. After you submit a support case, the support team works to investigate and resolve the issue depending on your type of support plan.