Overkiz shutters displays Battery Level: 'unknown' while Battery is stated: 'Full'

[majkers]

The problem

Just like in #122097 I have Somfy RS100 Solar motors and all my shutters show battery as full (and they are according to somfy app) but level of battery is unknown. Reloading integration doesn't help:



Tahoma firmware version does not matter cause it is not working with a few of them. Anyway my firmware version is 1.28 (26 november 2024)

What version of Home Assistant Core has the issue?

core-2024.11.3

What was the last working version of Home Assistant Core?

n/a

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Overkiz

Link to integration documentation on our website

https://www.home-assistant.io/integrations/overkiz/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @iMicknl, @vlebourl, @tetienne, @nyroDev, @Tronix117, @alexfp14, mind taking a look at this issue as it has been labeled with an integration (overkiz) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of overkiz can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign overkiz Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

overkiz documentation
overkiz source
_{^{(message by IssueLinks)}}

[iMicknl]

Can you please add your diagnostics? Do you see the battery percentage in the vendor app?

1. If your device already shows up in Home Assistant, go to your integrations page and select Overkiz, your hub and the device. Press the 3 dots and select "Download diagnostics.
   Otherwise, go to your integrations page and select Overkiz. Next to your hub, click the 3 dots and select "Download diagnostics".

2. Attach your diagnostics (JSON file) to this issue by uploading the file in a new comment (drag and drop supported).

[majkers]

By diagnostics of the device You mean tahoma switch or any of shutters?

[majkers]

Anyway. Yes I see battery percentage in somfy app:

I attach diagnostics file
hub_diagnostics.json

[majkers]

Maybe it is connected to Somfy-Developer/Somfy-TaHoma-Developer-Mode#123 ?

[iMicknl]

@majkers the BatteryLevel state is not present for your devices, which is indeed most likely a limitation of the Local API. It is correct that the Overkiz integration shows 'Unknown' in this situation.

[majkers]

@iMicknl actually after few days od tests I see that sometimes after reloding integration or restarting HA batterry level sensors begin to work and after another disappear again. Currently one out od six woek

[iMicknl]

If the value is present in your diagnostics, I can fix it. Otherwise it is a device/hub issue or limitation.

[majkers]

I really don't get it. Once there is no core:BatteryLevelState in diagnostics. Other day all of my shutters have it. And now eg. only one out of six has it. Is it possible to simply recofigure integration? Reload doesn't help and I don't want to readd it cause I have a lot of config settings like friendly name and changes in device classes and don't want to do it again...

[iMicknl]

Can you check if this is present in your diagnostics? These values are directly returned by Overkiz. Most likely this is an Overkiz issue... Reloading the integration shouldn't help.

[majkers]

It is present only for 1 shutter. But there was time when it was present for all and for none of them

[iMicknl]

@majkers I can only fix it when it is present in your diagnostics, but not in Home Assistant. If you face issues with the values, you should contact Somfy/Overkiz.

[majkers]

Thank You anyway

[majkers]

@iMicknl funny thing. Seems I figured it out why this bettery level state value disappears sometimes. It looks like the remedy is to restart tahoma switch and then reload integration. As mamy times as needed.