From 01f97eaeeec7314d6291b8d4dc815b578a1164ca Mon Sep 17 00:00:00 2001 From: Tehut Date: Wed, 8 Jan 2025 15:20:20 -0800 Subject: [PATCH 1/2] update support section and link to it instead of email address --- website/content/vagrant-cloud/api/v1.mdx | 4 ++-- website/content/vagrant-cloud/api/v2.mdx | 4 ++-- website/content/vagrant-cloud/boxes/catalog.mdx | 2 +- .../vagrant-cloud/hcp-vagrant/migration-guide.mdx | 2 +- .../vagrant-cloud/hcp-vagrant/troubleshooting.mdx | 2 +- website/content/vagrant-cloud/index.mdx | 6 +++--- website/content/vagrant-cloud/request-limits.mdx | 3 +-- website/content/vagrant-cloud/support.mdx | 10 +++++++--- website/content/vagrant-cloud/users/recovery.mdx | 2 +- 9 files changed, 19 insertions(+), 16 deletions(-) diff --git a/website/content/vagrant-cloud/api/v1.mdx b/website/content/vagrant-cloud/api/v1.mdx index d7d22018ea9..d120a2c1169 100644 --- a/website/content/vagrant-cloud/api/v1.mdx +++ b/website/content/vagrant-cloud/api/v1.mdx @@ -75,14 +75,14 @@ The resource you are trying to access does not exist. This may also be returned ##### **429** Too Many Requests -You are currently being rate-limited. Please decrease your frequency of usage, or contact us at [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com) with a description of your use case so that we can consider creating an exception. +You are currently being rate-limited. Please decrease your frequency of usage, or [contact support](/vagrant/vagrant-cloud/support) [contact support](/vagrant/vagrant-cloud/support) with a description of your use case so that we can consider creating an exception. #### Server Errors ##### **500** Internal Server Error The server failed to respond to the request for an unknown reason. -Please contact [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com) with a description of the problem so that we can investigate. +Please [contact support](/vagrant/vagrant-cloud/support) with a description of the problem so that we can investigate. ##### **503** Service Unavailable diff --git a/website/content/vagrant-cloud/api/v2.mdx b/website/content/vagrant-cloud/api/v2.mdx index b73b14d0603..9b06917665c 100644 --- a/website/content/vagrant-cloud/api/v2.mdx +++ b/website/content/vagrant-cloud/api/v2.mdx @@ -75,14 +75,14 @@ The resource you are trying to access does not exist. This may also be returned ##### **429** Too Many Requests -You are currently being rate-limited. Please decrease your frequency of usage, or contact us at [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com) with a description of your use case so that we can consider creating an exception. +You are currently being rate-limited. Please decrease your frequency of usage, or [contact support](/vagrant/vagrant-cloud/support) with a description of your use case so that we can consider creating an exception. #### Server Errors ##### **500** Internal Server Error The server failed to respond to the request for an unknown reason. -Please contact [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com) with a description of the problem so that we can investigate. +Please [contact support](/vagrant/vagrant-cloud/support) with a description of the problem so that we can investigate. ##### **503** Service Unavailable diff --git a/website/content/vagrant-cloud/boxes/catalog.mdx b/website/content/vagrant-cloud/boxes/catalog.mdx index 8b2a15fd850..4d4867629a4 100644 --- a/website/content/vagrant-cloud/boxes/catalog.mdx +++ b/website/content/vagrant-cloud/boxes/catalog.mdx @@ -39,7 +39,7 @@ are some things to note when you're choosing a box: are likely vetted more often by other members of the community. HashiCorp responds to reports of malicious software distributed via Vagrant Cloud by disabling and/or removing boxes. If you find a box which includes - malicious software, please report it to: [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com). + malicious software, please [contact support](/vagrant/vagrant-cloud/support) to make a report. - **The latest release date**. Boxes which are updated periodically or which have recent release dates will generally contain more up-to-date software. - **Availability of the box download**. Vagrant Cloud periodically checks if a box diff --git a/website/content/vagrant-cloud/hcp-vagrant/migration-guide.mdx b/website/content/vagrant-cloud/hcp-vagrant/migration-guide.mdx index 4cedc7bd351..600a62b2248 100644 --- a/website/content/vagrant-cloud/hcp-vagrant/migration-guide.mdx +++ b/website/content/vagrant-cloud/hcp-vagrant/migration-guide.mdx @@ -83,4 +83,4 @@ It is important to note that while a migrated organization will no longer be ava ## Conclusion -If for some reason you are unable to access your new HCP Registry or your migration does not complete successfully, review the [Migration Troubleshooting](/vagrant/vagrant-cloud/hcp-vagrant/troubleshooting) guide or contact us at [support+vagrantcloud@hashicorp.com](mailto:support@hashicorp.com) with the subject `HCP Vagrant Migration`. Our team will be happy to help you complete your migration or reset your organization state. +If for some reason you are unable to access your new HCP Registry or your migration does not complete successfully, review the [Migration Troubleshooting](/vagrant/vagrant-cloud/hcp-vagrant/troubleshooting) guide or [contact support](/vagrant/vagrant-cloud/support) . Our team will be happy to help you complete your migration or reset your organization state. diff --git a/website/content/vagrant-cloud/hcp-vagrant/troubleshooting.mdx b/website/content/vagrant-cloud/hcp-vagrant/troubleshooting.mdx index a88dbdc5792..9b3d4aeb639 100644 --- a/website/content/vagrant-cloud/hcp-vagrant/troubleshooting.mdx +++ b/website/content/vagrant-cloud/hcp-vagrant/troubleshooting.mdx @@ -17,4 +17,4 @@ In the rare case that an inoperable box was successfully uploaded (e.g legacy bo ### Retrying Migrations If a migration fails, a `retry` icon will appear beside the name of that organization on the [migration status](https://app.vagrantup.com/migration/status) page. Failed migrations can be retried once. -In the event of a second failure, contact us at [support+vagrantcloud@hashicorp.com](mailto:support@hashicorp.com) with the subject `Vagrant Migration`. Our team will be happy to help you complete your migration or reset your organization state. +In the event of a second failure, please [contact support](/vagrant/vagrant-cloud/support) with a description of your issue. Our team will be happy to help you complete your migration or reset your organization state. diff --git a/website/content/vagrant-cloud/index.mdx b/website/content/vagrant-cloud/index.mdx index 0eef7d0d233..df9aab710e0 100644 --- a/website/content/vagrant-cloud/index.mdx +++ b/website/content/vagrant-cloud/index.mdx @@ -8,10 +8,10 @@ description: "Vagrant Cloud serves a public, searchable index of Vagrant boxes" ## Support -For Vagrant Cloud questions, feedback, or feature requests, please email -HashiCorp Support at [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com). +For Vagrant Cloud questions, feedback, or feature requests, please submit a ticket to +HashiCorp Support. -[Click here](/vagrant/vagrant-cloud/support) for more support information. +[Click here](/vagrant/vagrant-cloud/support) for instructions on submitting a ticket. ## Features diff --git a/website/content/vagrant-cloud/request-limits.mdx b/website/content/vagrant-cloud/request-limits.mdx index e30436ccff2..bf76d2e9cde 100644 --- a/website/content/vagrant-cloud/request-limits.mdx +++ b/website/content/vagrant-cloud/request-limits.mdx @@ -27,5 +27,4 @@ If you have received a 429 HTTP status code in the response to your request, you - **X-RateLimit-Reset**: The Unix timestamp for when the window resets. ## My use case requires more requests. What do I do? - -Please contact [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com). +Please [contact support](/vagrant/vagrant-cloud/support) with a description of your use case so that we can consider creating an exception.. diff --git a/website/content/vagrant-cloud/support.mdx b/website/content/vagrant-cloud/support.mdx index 76e0aa255f1..c27bbe829ac 100755 --- a/website/content/vagrant-cloud/support.mdx +++ b/website/content/vagrant-cloud/support.mdx @@ -3,11 +3,15 @@ layout: vagrant-cloud page_title: Vagrant Cloud Support description: "Find support for Vagrant Cloud through our email or community channels." --- - # Contacting Support -All users of Vagrant Cloud are urged to email feedback, questions, and requests -to HashiCorp Support at [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com). +~> **Note**: You will need a Hashicorp Zendesk account to submit a support ticket. You may create an account [here](https://hashicorp.zendesk.com/auth/v2/login/registration) +or when prompted by selecting the `New to Hashicorp? Sign up` link at the bottom of the sign in widget. + +To submit a support ticket: +1. Go to our [Support Page](https://support.hashicorp.com/hc/en-us). You may find the answers you need by searching our support knowledge base, but if not select `Open a new ticket`. +2. To submit a new support request select `Other / No Contract` and after reading the SLA disclaimer click `I still want to submit a ticket`. +3. You will then be prompted to log in to a Hashicorp specific zendesk. If you do not have an account you can create one by clicking the `Sign up` link at the bottom of the sign in widget. ### Free Support diff --git a/website/content/vagrant-cloud/users/recovery.mdx b/website/content/vagrant-cloud/users/recovery.mdx index ea7ff4917a5..427b2bec503 100755 --- a/website/content/vagrant-cloud/users/recovery.mdx +++ b/website/content/vagrant-cloud/users/recovery.mdx @@ -9,5 +9,5 @@ description: "Reset your Vagrant Cloud password with the reset link in the UI." If you have lost access to your Vagrant Cloud account, use the reset password form on the login page to send yourself a link to reset your password. -If an email is unknown, [contact us](mailto:support+vagrantcloud@hashicorp.com) +If an email is unknown, [contact support](/vagrant/vagrant-cloud/support) for further help. From ef20de077652c6101fbb952c2a1d79c02d21fe73 Mon Sep 17 00:00:00 2001 From: Tehut Date: Wed, 8 Jan 2025 15:20:52 -0800 Subject: [PATCH 2/2] send suggestions and documentation errors to support ticket --- website/content/vagrant-cloud/support.mdx | 3 +-- 1 file changed, 1 insertion(+), 2 deletions(-) diff --git a/website/content/vagrant-cloud/support.mdx b/website/content/vagrant-cloud/support.mdx index c27bbe829ac..99edbcfd132 100755 --- a/website/content/vagrant-cloud/support.mdx +++ b/website/content/vagrant-cloud/support.mdx @@ -41,5 +41,4 @@ please submit a pull-request to the [Vagrant project on GitHub](https://github.com/hashicorp/vagrant/tree/main/website/content/vagrant-cloud/). The Vagrant Cloud documentation can be found in the `/website/pages/vagrant-cloud/` directory. -Otherwise, to make a suggestion or report an error in documentation, please -email feedback to [support+vagrantcloud@hashicorp.com](mailto:support+vagrantcloud@hashicorp.com). +Otherwise, to make a suggestion or report an error in documentation, please [contact support](/vagrant/vagrant-cloud/support).