Reolink TrackMix PoE - second channel

[phil-schneider]

Describe the bug
Hello,
I have a Reolink TrackMix PoE camera with dual lens.
https://reolink.com/ch/product/reolink-trackmix-poe/
The camera has two channel / streams / videos inside the android app and also on the mac app.

But somehow I can only see one camera inside the plugin.
I already tried to reconfigure the integration, but there is no option on switching channel. Switching stream does not change anything.

What am I missing?

Expected behavior
Expectation on an opensource plugin ...
Dreaming... Each channel is a separate camera, so in the case of this camera model, there will be two cameras.

Screenshots

Environment:
Please provide useful information about your environment, like:

• Home Assistant 2022.11.3
• Model Reolink TrackMix PoE
• Hardware No. IPC_529SD78MP
• Config Version v3.0.0.0
• Firmware Versionv3.0.0.1123_22071300

Additional context
Thanks for your help

[phil-schneider]

I even found the url for the direkt link to the second stream, maybe that helps

rtsp://MYUSER:[email protected]:554/h265Preview_02_main

[cvjensen]

Hey @phil-schneider sorry for commenting off topic .. I just saw that you are the only one with the same trackmix as I just got.
Are your smart sensors relieable?

[phil-schneider]

Hello @cvjensen,
Yes the sensors work for me. But I can not say how good they are. Have not tested much more and camera is currently not active.

[dhavaldesai-HA]

Similar issue on Reolink Duo Camera. Would be great if someone can help.

[cvjensen]

Similar issue on Reolink Duo Camera. Would be great if someone can help.

I changed to the reolink_cctv plugin but noticed that my internal adress wasnt corrent nor did I use http internal . Which is required

[MiAutomations]

@dhavaldesai-HA and @phil-schneider

You can find more information about the Dual lens integration in Home Assistant in the following link (The site is in Portugues) You can Translate with google Translate

https://sites.google.com/view/mi-automations/menu-inicial/cameras-ip/reolink-dual-lenses-home-assistant

[Homergy]

Hey @phil-schneider sorry for commenting off topic .. I just saw that you are the only one with the same trackmix as I just got. Are your smart sensors relieable?

I have the exact same issue. connecting to the Trackmix via Reolink NVR.

[MiAutomations]

Hey @phil-schneider sorry for commenting off topic .. I just saw that you are the only one with the same trackmix as I just got. Are your smart sensors relieable?

I have the exact same issue. connecting to the Trackmix via Reolink NVR.

Yes they are more or less, you can also adjust the sensors on the webpage of the Camera or over the windows app or in the app

Cheers

[phil-schneider]

Sorry. Currently not active.
One month ago, they were active.

[rw377]

Adding on here, I also have a Trackmix PoE. The sensors are continuously becoming unavailable and then available again similar to #445 which is about a year old with no solution (@cvjensen).

For what it's worth, I also only see the main channel when adding the integration to HA.

[cpainchaud]

solution is to ask Reolink to fix their camera crashing, that's what is causing the unavailable/available flashing .... happens on mine about a hundred times a day

[rw377]

@cpainchaud so it is the camera itself crashing? I'm not seeing streams via Blue Iris lose signal, its just the Person/Pet/Vehicle sensors become unavailable on the integration. If the hardware itself was restarting wouldn't signal be lost or is it something in the camera software causing an issue?

[cpainchaud]

API server itself can crash and reboot while video stream remains fine. I see that on mine on all day long.