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dbt_zendesk_source v0.11.0

PR #46 includes the following updates:

Bug Fixes

  • Updated the following staging models to leverage the {{ dbt.type_timestamp() }} macro on timestamp fields in order to ensure timestamp with no timezone is used in downstream models.
    • stg_zendesk__ticket
    • stg_zendesk__ticket_comment
    • stg_zendesk__ticket_field_history
    • stg_zendesk__ticket_form_history
    • stg_zendesk__ticket_schedule
    • stg_zendesk__time_zone
    • stg_zendesk__user

Documentation Updates

  • Updated "Zendesk" references within the README to now refer to "Zendesk Support" in order to more accurately reflect the name of the Fivetran Zendesk Support Connector.

dbt_zendesk_source v0.10.1

PR #43 introduces the following updates:

Feature Updates

  • Added the internal_user_criteria variable, which can be used to mark internal users whose USER.role may have changed from agent to end-user after they left your organization. This variable accepts SQL that may reference any non-custom field in USER, and it will be wrapped in a case when statement in the stg_zendesk__user model.
    • Example usage:
# dbt_project.yml
vars:
  zendesk_source:
    internal_user_criteria: "lower(email) like '%@fivetran.com' or external_id = '12345' or name in ('Garrett', 'Alfredo')" # can reference any non-custom field in USER
  • Output: In stg_zendesk__user, users who match your criteria and have a role of end-user will have their role switched to agent. This will ensure that downstream SLA metrics are appropriately calculated.

Under the Hood

  • Updated the way we dynamically disable sources. Previously, we used a custom meta.is_enabled flag, but, since we added this, dbt-core introduced a native config.enabled attribute. We have opted to use the dbt-native config instead.
  • Updated the pull request templates.
  • Included auto-releaser GitHub Actions workflow to automate future releases.

dbt_zendesk_source v0.10.0

PR #42 introduces the following updates:

🚨 Breaking Change (Snowflake users) 🚨

  • We have changed the identifier logic in src_zendesk.yml to account for group being both a Snowflake reserved word and a source table. Snowflake users will want to execute a dbt run --full-refresh before using the new version of the package.

🎉 Feature Update 🎉

  • Updated our tmp models to utilize the dbt_utils.star macro rather than the select * function. This removes Snowflake issues that arise when a source's dimensions change.

🔎 Under the Hood 🔎

  • Updates to the seed files and seed file configurations for the package integration tests to ensure updates are properly tested.

dbt_zendesk_source v0.9.0

🚨 New Schedule Holiday Table 🚨

  • Adding the schedule_holiday source table so that downstream models that involve business minutes calculations will accurately take holiday time into account. This staging model may be disabled by setting using_schedules to false. (#92)

Under the Hood:

  • Incorporated the new fivetran_utils.drop_schemas_automation macro into the end of each Buildkite integration test job. (#37)
  • Updated the pull request templates. (#37)

dbt_zendesk_source v0.8.1

Bug Fixes

  • Updated the dbt-utils dispatch within the stg_zendesk__ticket_schedule_tmp model to properly dispatch dbt as opposed to dbt_utils for the cross-db-macros. (#32)

Contributors

dbt_zendesk_source v0.8.0

🚨 Breaking Changes 🚨:

PR #31 includes the following breaking changes:

  • Dispatch update for dbt-utils to dbt-core cross-db macros migration. Specifically {{ dbt_utils.<macro> }} have been updated to {{ dbt.<macro> }} for the below macros:
    • any_value
    • bool_or
    • cast_bool_to_text
    • concat
    • date_trunc
    • dateadd
    • datediff
    • escape_single_quotes
    • except
    • hash
    • intersect
    • last_day
    • length
    • listagg
    • position
    • replace
    • right
    • safe_cast
    • split_part
    • string_literal
    • type_bigint
    • type_float
    • type_int
    • type_numeric
    • type_string
    • type_timestamp
    • array_append
    • array_concat
    • array_construct
  • For current_timestamp and current_timestamp_in_utc macros, the dispatch AND the macro names have been updated to the below, respectively:
    • dbt.current_timestamp_backcompat
    • dbt.current_timestamp_in_utc_backcompat
  • Dependencies on fivetran/fivetran_utils have been upgraded, previously [">=0.3.0", "<0.4.0"] now [">=0.4.0", "<0.5.0"].

dbt_zendesk_source v0.7.0

🚨 This includes Breaking Changes! 🚨

🎉 Documentation and Feature Updates 🎉

  • Updated README documentation for easier navigation and dbt package setup (#28).
  • Included the zendesk_[source_table_name]_identifier variables for easier flexibility of the package models to refer to differently named sources tables (#28).
  • Databricks compatibility 🧱 (#29)
  • By default, this package now builds the Zendesk staging models within a schema titled (<target_schema> + _zendesk_source) in your target database. This was previously <target_schema> + _zendesk_staging, but we have changed it to maintain consistency with our other packges. See the README for instructions on how to configure the build schema differently.

dbt_zendesk_source v0.6.1

Features

  • The stg_zendesk__ticket table now allows for your custom passthrough columns to be added via the zendesk__ticket_passthrough_columns variable. You can add your passthrough columns as a list within the variable in your project configuration. (#27)

dbt_zendesk_source v0.6.0

Features

  • Incorporates the daylight_time and time_zone source tables into the package. In the transform package, these tables are used to more precisely calculate business hour metrics (#62).

dbt_zendesk_source v0.5.0

🎉 dbt v1.0.0 Compatibility 🎉

🚨 Breaking Changes 🚨

  • Adjusts the require-dbt-version to now be within the range [">=1.0.0", "<2.0.0"]. Additionally, the package has been updated for dbt v1.0.0 compatibility. If you are using a dbt version <1.0.0, you will need to upgrade in order to leverage the latest version of the package.
    • For help upgrading your package, I recommend reviewing this GitHub repo's Release Notes on what changes have been implemented since your last upgrade.
    • For help upgrading your dbt project to dbt v1.0.0, I recommend reviewing dbt-labs upgrading to 1.0.0 docs for more details on what changes must be made.
  • Upgrades the package dependency to refer to the latest dbt_fivetran_utils. The latest dbt_fivetran_utils package also has a dependency on dbt_utils [">=0.8.0", "<0.9.0"].
    • Please note, if you are installing a version of dbt_utils in your packages.yml that is not in the range above then you will encounter a package dependency error.

dbt_zendesk_source v0.4.2

Fixes

  • Adjusted timestamp fields within staging models to explicitly cast the data type as timestamp without time zone. This fixes a Redshift error where downstream datediff and dateadd functions would result in an error if the timestamp fields are synced as timestamp_tz. (#23)

Contributors

  • @juanbriones (#55)

dbt_zendesk_source v0.1.0 -> v0.4.1

Refer to the relevant release notes on the Github repository for specific details for the previous releases. Thank you!