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Downloads fail at 99% #67

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btwombat opened this issue Sep 7, 2016 · 7 comments
Open

Downloads fail at 99% #67

btwombat opened this issue Sep 7, 2016 · 7 comments

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@btwombat
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btwombat commented Sep 7, 2016

Your DownThemAll! and Browser Version and Language and Operating System

3.06
Firefox 48.0.2

Expected Behavior

Download a file

Actual Behavior

Begins downloading normally and stops at 99%

Steps To Reproduce

Downloading a file
log.txt

Additional info such as log extracts

Please enable Diagnostic Logging in the Privacy tab of the DownThemAll! preferences and either copy/paste essential part of the log or attach the entire log. Please note that the log may include sentitive information which you have to remove prior to posting it!

@nmaier
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nmaier commented Sep 7, 2016

The server says the file is gone at some point: 404 Not Found, which isn't something DTA can influence or correct...

What's more, it takes the server about half a minute to respond... In that time the preceeding chunk already finished downloading and cannot take over the duty to finish the failed chunk was well because the connection is already gone. It might be possible to detect this very particular failure mode and work around the server "misbehaving", which is something I will be investigating.

For you in the meantime, you can try setting the segments (for this particular server) lower to increase the likelihood of success, or disable segmented downloading by setting the segments to 1. (Advanced/Add Domain specific Limits). And/or contact the owners of that server and tell them that just responding 404 after a while is not how it's supposed to work.
From the log, I assume they are trying to protect their downloads against being shared and therefore generate unique download links that are only valid for a certain amount of time, a scheme which would break error recovery and resuming not just in DTA, but everywhere incl the Firefox built-in downloads manager (tho it is less likely to experience this since it got no segmented downloading).

@btwombat
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btwombat commented Sep 7, 2016

Thank you. The files download properly in the Firefox built-in download manager but they are much slower. If I understand correctly, setting the segments to 1 would make DTA the same speed as the Firefox download manager thus defeating the purpose of using DTA.
I have forwarded your response to the admin of the other site so hopefully they will fix it. They are the ones who recommended I use DTA in the first place.
Thanks again.

@krishnanandreddy
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I have the same issue, but the reason is unknown.
The download stopped at 99%
log.txt

@nmaier
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nmaier commented Sep 9, 2016

@krishnanandreddy there are not any failures in your log, suggesting it is not complete enough

@btwombat
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btwombat commented Sep 9, 2016

I reduced the number of segments from 10 to 5 and it seems to have solved the problem.
Try it and report back here please.

@nmaier
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nmaier commented Sep 24, 2016

[Sorry, wrong issue]

@BonzoDog1921
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This issue has become a major problem for me in the last few days. It only occurs with Rapidgator in my experience, downloads stop at anything between 95% and 99% completion with the error message "temporary error". In the past, once in a blue moon, the same error message would appear and then after a minute or 2 the download would complete. That does not occur with the problem that is now occurring, once the "temporary error" message appears that download is dead. As btwombat said the file can always be downloaded with Firefox's built in download manager, but much more slowly. TODAY I believe I have resolved the issue. I click on the download button in Rapidgator. A box pops up. "What should Firefox do with this file. I have always chosen Flashgot with DTA (Turbo) and for 4-5 days that has been leading to failure. Today I chose Flashgot DTA and that works fine. I notice no difference in download speed. So far as I am concerned the issue is resolved. I'm going to do what has been suggested and change the segments and see if that restores usability to DTA (Turbo).

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4 participants