BUG - High - All? - Error appearing on the Claim Details page

[kristenmcconnell]

What happened?

I received a report from a VA employee (email me and I can shared their name and email, so you can ask more questions) that they have been seeing this error message on the claim detail page for the last few weeks. I know they saw it last week and for the two weeks prior. They also mentioned that they have been seeing this talked about on r/VeteransBenefits. They also sent me a screenshot of their claim history page, which they are able to see. It is only the details page that they can't see.

Slack thread

Specs:

• Device:
• OS:
• User Account:
• Accessibility State:

Steps to Reproduce

• View claims history
• Select a specific claim to view the details of
• See error message on the details page.

Desired behavior

Be able to see the details page information.

Acceptance Criteria

Bug Severity - BE SURE TO ADD THE SEVERITY LABEL

See Bug Tracking for details on severity levels

• Impact: High, since they can't view anything on those pages.
• Frequency: ?

• 2 - High
• 1 - Critical
  Not totally sure, because I don't know the frequency of the impact

Linked to Story

Screen shot(s) and additional information

Full JSON response for services related to issue (expand/collapse)

Ticket Checklist

• Steps to reproduce are defined
• Desired behavior is added
• Labels added (front-end, back-end, global, Health, relevant feature, accessibility, etc)
• Estimate of 1 added (for front-end tickets)
• Added either to the relevant feature epic (if found during new feature implementation), or the relevant team's bug epic (Global, Health & Benefits, API, QART)

[BeccaTupaj]

Next Step: Try to replicate, but may be out of our hands since this is an upstream API

[kristenmcconnell]

They were able to access the same information on VA.gov during the same time period, so I'm wondering if it isn't just API related (if both use the same APIs).