Reporting bugs

[kieranm]

Hey everyone,
Thank you for reporting bugs and helping us to improve Daybridge!

Before you post, please have a search through the board to see if your issue has already been posted. If it has, you can upvote it, and add comments. We use upvotes to help us prioritise the most important problems.

When submitting a bug report, please include...

• As much detail as you can about the problem.
• Screenshots, if possible (minus any sensitive or personal information).
• The Trace ID from the error report, if you were unlucky enough to be given one.

⚠️ Important - Security Issues
In the unlikely event you think you might have found a security issue please report this to me or @lloydstill directly in the community Slack, or email [email protected]. We'll investigate and fix potential security issues immediately.

Please don't include any personal or sensitive information in your bug reports. If we need your account information to help us investigate the problem, we'll ask you to get in touch with us privately.

Thanks!
Kieran

[fivesigmaco]

Hello! For some reason, my calendar is only pulling events partially beyond this week. If you see this week (screenshot: https://share.getcloudapp.com/yAu1zQKG) it's accurately showing events from both my personal and work calendar.

But if I go to next week, without changing any settings, it's only showing my personal calendar, and not my work events: (screenshot: https://share.getcloudapp.com/d5uOXnOm)

(For example - the 10 AM standups are recurring every MWF and should definitely be showing up)

The work calendar comes back for the FOLLOWING week! (screenshot: https://share.getcloudapp.com/E0uyeZXo)

But at this rate, I can't trust that the calendar is pulling everything in accurately...

[lloydstill]

Hey @fivesigmaco, thanks for reporting this! I've spent some time looking and I've identified what's happening.

On the web client, we fetch events from Google in batches of a week, and if there's a problem with an event (e.g. it's something we can't yet render or understand on our backend), we drop the entire week 😱!

We'll soon be releasing a fix that will make sure we don't throw away the events of that week that we can deal with, and include some better error reporting for those we can't. I'll let you know once this is change has been shipped, and we can then work out what remaining events are missing and why. Thanks again for reporting this, let me know if you have any more questions.

[fivesigmaco]

Got it, thank you! *Niki Blaker* Owner + Design Strategist | Five Sigma Studio *Schedule a call* <https://calendly.com/fivesigma>

…

On Mon, Jul 25, 2022 at 3:57 AM, Lloyd Still ***@***.***> wrote: Hey @fivesigmaco <https://github.com/fivesigmaco>, thanks for reporting this! I've spent some time looking and I've identified what's happening. On the web client, we fetch events from Google in batches of a week, and if there's a problem with an event (e.g. it's something we can't yet render or understand on our backend), we drop the entire week [image: 😱]! We'll soon be releasing a fix that will make sure we don't throw away the events of that week that we can deal with, and include some better error reporting for those we can't. I'll let you know once this is change has been shipped, and we can then work out what remaining events are missing and why. Thanks again for reporting this, let me know if you have any more questions. — Reply to this email directly, view it on GitHub <#3 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A2FKW3WSG6UEG7RZB5NXDI3VVZCE7ANCNFSM4ZWC2PRA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[lloydstill]

Hey @fivesigmaco, we've released the fix now. You should be able to see that week's events again. I also took a look through our logs and dealt with a few of the cases we were encountering that were causing us to drop events, so hopefully all of your events are there - please let me know if not!

We've fixed our error handling to only drop the problematic events instead of the whole week's worth and we have improved error logging - so we should more easily be able to tell which events are causing problems and fix them.

Please let me know if you have any further issues, thanks!

[fivesigmaco]

Awesome, thanks so much! *Niki Blaker* Owner + Design Strategist | Five Sigma Studio *Schedule a call* <https://calendly.com/fivesigma>

…

On Fri, Jul 29, 2022 at 8:46 AM, Lloyd Still ***@***.***> wrote: Hey @fivesigmaco <https://github.com/fivesigmaco>, we've released the fix now. You should be able to see that week's events again. I also took a look through our logs and dealt with a few of the cases we were encountering that were causing us to drop events, so hopefully all of your events are there - please let me know if not! We've fixed our error handling to only drop the problematic events instead of the whole week's worth and we have improved error logging - so we should more easily be able to tell which events are causing problems and fix them. Please let me know if you have any further issues, thanks! — Reply to this email directly, view it on GitHub <#3 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A2FKW3U243HU63RMDOVTG5TVWPHATANCNFSM4ZWC2PRA> . You are receiving this because you were mentioned.Message ID: ***@***.***>