Create an issue using the Operations Rotation template before each Rotation to track tasks. Close once the rotation has ended.
See the Purchase Requests page in the Handbook.
- #admins-github
- #admins-aws
- #admins-dmarc
- #admins-dns
- #admins-govdelivery
- #admins-iaas
- #admins-mural
- #admins-slack
- #admins-trello
- #admins-zoom
- #bug-bounty-partners
- #cto-tts-liason-private
- #devops-public
- #incident-response
- #infrastructure
- #it-issues
- #mac
- #questions
- #solutions
- #tts-shared-services
- #tts-tech-portfolio
- #tts-tech-portfolio-alerts
| Group | Permission |
|---|---|
| 18F DevOps | Owner |
| 18F PyPl | Owner |
| 18F Software | Owner |
| 18f-team | Member |
| IS-TTS | Manager |
| TTS Software | Owner |
| TTS Technology Portfolio | Owner |
| TTS Vulnerability Reports | Owner |
First Responder
- Set an email alert via Google Calendar at the 77-day (11 weeks) mark from the date the reporter sent the email, so that, if no response or resolution has yet been made, the team has about 2 weeks to bring the issue to resolution and close out the issue with the reporter.
- Handbook triage and maintenance Contributing to 18F Handbook
Start the request process when a user needs a piece of software they will make a request by sending an email will be sent to [email protected] and show on the Software Group and whomever is in rotation will answer it. Once the operations rotation receives the email they send a canned response to the requestor letting them know that they’ve gotten it. Once operations rotation person has completed all of their tasks, they will mark the item complete.
Microsoft, Adobe, Zoom, Mural, and InVision require that you go into the back-end and manually add the person into the account.
See the following administration guide and document guide for links to the user lists, back-end accounts, and template responses.
Point them to Office documentation.
- Mural How-To Guide - How to administer the TTS Mural account
- Mural user list
Hi XXXX, I have taken the liberty of adding you to the TTS account for full member access, here is the link if you do not receive an email to that effect. Feel free to reach out if you have any questions.
Would it be possible for your partners to take on Guest accounts? Guests are internal stakeholders, partners and clients working on or reviewing a project or workshop. They have slightly restricted access, but they can collaborate in a mural and access private rooms. Would that meet your needs?
Hi XXXX, I have taken the liberty of reactivating you to the TTS account for full member access, here is the link if you do not receive an email to that effect. Feel free to reach out if you have any questions.
Hi XXXX, It looks like you are already a member in this account, if you would like a link to Mural, I can send you one. If you need access to a board you are working with, please have the creator of that Mural workspace send you a link.
Canned Response: See instructions in the Handbook.
- v6 (not 7+)
- License Owner: 18F Software (GSA)
- Omnigraffle License key
If employees are asking to be removed from Omigraffle, this software does not have that capability since it only inputs a code and there is not limit to users, Omnigraffle is just removed when the out boarded employee turns their Macbook in.
Canned Response:
Please request through the Service Desk. Updating the Handbook with info about this.