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While running through some tests this morning, connecting to the VA sandbox failed due to some issues they're experiencing. When I reloaded MyCarePlanner, I was presented with the dialog to Authorize or Skip connecting to the VA. I selected to Skip.
At that time, the UI displayed "Initializing..." with a spinner, and that is where the app remains.
It appears that skipping an authorization causes the app to hang in this space.
Fortunately, I was able to click "Log out" which logged me out. At that time, I was able to restart the app a third time, which actually loaded. So there is a workaround to this issue, thankfully. But it still shouldn't hang like that when skipping an authorization step.
The text was updated successfully, but these errors were encountered:
mattStorer
changed the title
MyCarePlanner 3.2.2 - skipping authorization causes app to hang on "Initializing..."
MyCarePlanner 2.4.2 - skipping authorization causes app to hang on "Initializing..."
Oct 29, 2024
While running through some tests this morning, connecting to the VA sandbox failed due to some issues they're experiencing. When I reloaded MyCarePlanner, I was presented with the dialog to Authorize or Skip connecting to the VA. I selected to Skip.
At that time, the UI displayed "Initializing..." with a spinner, and that is where the app remains.
It appears that skipping an authorization causes the app to hang in this space.
Fortunately, I was able to click "Log out" which logged me out. At that time, I was able to restart the app a third time, which actually loaded. So there is a workaround to this issue, thankfully. But it still shouldn't hang like that when skipping an authorization step.
The text was updated successfully, but these errors were encountered: