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<!DOCTYPE html>
<head>
<title>Cena Mayo | Resume 2015</title>
<link rel="stylesheet" href="css/normalize.css">
<link rel="stylesheet" href="css/style.css">
<link rel="stylesheet" href="js/reportcard/css/badges.css">
<link href='http://fonts.googleapis.com/css?family=Open+Sans:400,400italic,700italic,700' rel='stylesheet' type='text/css'>
<meta charset="UTF-8">
</head>
<body>
<header class="info">
<h1 class="cm">Cena Mayo</h1>
<h2 class="desc">Software Engineer</h2>
<ul class="contact">
<li>[email protected]</li>
<li>Minneapolis, MN</li>
<li><a href="http://cenamayo.com" title="Cena Mayo.com">http://CenaMayo.com</a></li>
<li>@cenazoic</li>
</ul>
</header>
<section id="skills">
<h1>Skills</h1>
<dl>
<dt>OS</dt>
<dd title="user">Windows</dd>
<dd title="user and administrator">OSX</dd>
<dd title="user and administrator">Linux (Gentoo, Slackware, Arch)</dd>
<dt>Front-End Development</dt>
<dd title="Hyper Text Markup Language">HTML5</dd>
<dd title="Cascading Style Sheets">CSS3</dd>
<dd title="JavaScript">JavaScript</dd>
<dd title="accessibility, semantic web">Web Standards</dd>
<dt>Back-end</dt>
<dd title="Apache web server">Apache</dd>
<dd title="PHP Based Blog Platform">WordPress</dd>
<dd title="mySQL database">MySQL</dd>
<dd title="commandline">bash/zsh</dd>
<dt>Other</dt>
<dd title="writing documentation">Documentation</dd>
<dd title="manual applicaton and site testing">Quality Assurance</dd>
<dd title="Support">Support</dd>
<dd title="Emacs the one true editor">Emacs</dd>
</dl>
</section>
<section id="experience">
<h1>Work Experience</h1>
<article>
<h1><a href="#" title="88South">88South</a> <span>remote</span></h1>
<h2>Consultant - Infrastructure/Support</h2>
<time datetime="2013-01-10" class="start">January 2013</time>
<span class="end">Present</span>
<p>
Testing and deployment of support infrastructure via Zendesk, internal wiki, and WordPress knowledge base. Responded to customer inquiries in an upbeat and timely fashion. Addressed account and billing issues using internal tools, Stripe, and PayPal. Troubleshoot problems and provide explanations to users via email and Zendesk. Trained support agents.
</p>
</article>
<article>
<h1><a href="http://fourcubed.com" title="FourCubed">FourCubed</a> <span>Minneapolis, MN</span></h1>
<h2>Customer Experience Supervisor</h2>
<time datetime="2010-01-11" class="start">January 2010</time>
<time datetime="2012-07-12" class="end">December 2012</time>
<p>
Created and maintained support and technical enduser documentation via internal tools for white-label SaaS. Provided prompt escalated and VIP support. Supervised and trained support agents for email, chat and telephone support.
</p>
</article>
<article>
<h1><a href="http://lsua.edu" title="LSUA">Louisiana State University, Alexandria</a> <span>Alexandria, LA</span></h1>
<h2>Student Worker Supervisor</h2>
<time datetime="2005-01-01" class="start">May 2005</time>
<time datetime="2009-07-11" class="end">August 2009</time>
<p>
Trained university student workers in circulation and support responsibilities. Created and maintained circulation training materials. Assisted students with library computers and software usage.
</p>
</article>
<article>
<h1><a href="http://southernforestheritagemuseum.org" title="Southern Forest Heritage Museum">Southern Forest Heritage Museum</a> <span>Long Leaf, LA</span></h1>
<h2>Jack of All Trades</h2>
<time datetime="2002-03-11" class="start">March 2002</time>
<time datetime="2006-05-11" class="end">May 2006</time>
<p>
Lead tour groups of historic sawmill town. Designed and edited 'Edgings and Trimmings' newsletter. Maintained website at http://www.forestheritagemusem.org.
</p>
</article>
</section>
<section id="education">
<h1>Education</h1>
<h2>Louisiana State University, Alexandria</h2>
<p>BA, History, 2006.</p>
</section>
<section id="experience">
<h1>Service</h1>
<article>
<h1><a href="#" title="USAF">United States Air Force</a> <span>Kadena ABS, Okinawa, Japan</span></h1>
<h2>Cryptologic Russian Linguist</h2>
<time datetime="1990-11-11" class="start">November 1990</time>
<span class="end">November 1994</span>
<p>
Operated voice communications equipment. Conducted frequency search missions. Operation of direction-finding equipment, transcription of recorded voice communications signals and analyzed transcripts of voice communications signals. Operation Desert Storm/Desert Shield. Top Secret/SCI clearance; honorable discharge.
</p>
</article>
</body>
</html>