Incident communication in the portal

[elisafw-ux]

The initial thought was to have an incident communication page in the portal to quickly communicate issues or disruptions to users.

The chapter has started doing strategy work on having a joint incident communication where we might be able to leverage some channels/tools.

This ticket can be revisited at a later date.

[mwendowsky]

Elisa to f/u with Courtney on status of chapter incident communications

[ikethecoder]

As an APS user, I would like to be informed of any issues with the portal/gateway from the portal, so that I may be better aware of issues affecting these services.

During the Oct 4 Silver Outage, it would have been useful to provide notice to clients using the portal that the gateway in Silver was not available. While we do have a maintenance banner, the outage with the gateway did not stem from maintenance. Additionally, the portal was still functional; only the gateway was experiencing issues.