tems were not given out at the end of the event (maximum repost)

[W1ZZARD22]

Hello everyone
I'm sharing with you my problem, which I got into against my will.
In 2022, I buy a battle pass, upgraded it to ~ 500 lvl in order to get an arcana for ruin (which was not released at that time) On November 7, 2022, I left to do military service in my country.
When I left for the service, I was sure that I would get the well-deserved clothes for the ruin
On November 8, 2023, I returned home and saw that I had received nothing..
I started writing to support to get an answer (I hoped positive) but unfortunately the answer was not that it was negative, it was accusatory against me, allegedly I was to blame for not taking the item myself (they don't care that I was in the army)
21st century, I have to go somewhere to pick up the award that I deserved and that I should have been given...
It's a shame that a large corporation does not want to side with customers and fans of the game, but simply milk money from them, because I paid the money not only because I am a fan of this game and want to support the developers, but also because I wanted a skin for my favorite hero ...
I want to make it public so that people would see how their company He spits on people and their problems
and protects people from problems like mine