Video uploading not starting

[petrssk]

Hey,
I'm having an issue with uploading recorded video. After video is recorded, SDK tries to upload it but it gets stuck during preparation.

Based on logs API returns 404 after request with first part of the video. I initially thought it is related with #45 issue but it didn't help in my case.

logs.txt

I don't set any special uploading config, just adding callback.

Ziggeo version: 2.6.25

When I tried old version 2.6.5 of the SDK everything worked just fine.

[3akat]

Hi @petrssk, can you please specify the device and the android version?

[petrssk]

I tried Pixel 7 (Android 14) and OnePlus 6T (Android 11), and both have the same issue.

[petrssk]

Any update about this?

[Bane-D]

Hi Petrssk,

Sorry for the wait on this. I believe that your issue might not really be the 404 rather something before that results in the 404 later on.

Can you please try moving the API calls to a separate thread instead of using the main thread?

For an example please see here: https://stackoverflow.com/a/3391287/6230588 (do note that the example is not recent, however should still apply).

Please let us know if this helps.

[LukasVykuka]

@Bane-D API is called by your Android SDK so it should handle it correctly. We just call startCameraRecorder() method.
I can send you data from all requests and responses which lead to 404 but I should prefer more secure channel that github. Where can I send them to you?

[Bane-D]

Hi Lukas, you can send us an email to [email protected], it would then only be visible by our support team.

It would be great if you can also include the details related to the Ziggeo account that you are using.

• Please note that we will only reply with the details back on the ticket with the people included (CCed) not here as well. If you and Petrssk are not using the same account, pleas do let us know so that we can know these are 2 requests with similar issues.