From 917ddfaa0b8a8940872f2e15287ba9e8e63936cd Mon Sep 17 00:00:00 2001 From: nejraselimovic Date: Sun, 26 Nov 2023 18:23:31 +0000 Subject: [PATCH] =?UTF-8?q?Deploying=20to=20gh-pages=20from=20@=20TheThing?= =?UTF-8?q?sIndustries/lorawan-stack-docs@089f8268db94ecfe9d289ab26a3ebc2b?= =?UTF-8?q?d823b741=20=F0=9F=9A=80?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit --- devices/troubleshooting/index.html | 5 +++++ sitemap.xml | 2 +- 2 files changed, 6 insertions(+), 1 deletion(-) diff --git a/devices/troubleshooting/index.html b/devices/troubleshooting/index.html index 42068423cd..157dba6c68 100644 --- a/devices/troubleshooting/index.html +++ b/devices/troubleshooting/index.html @@ -166,6 +166,8 @@

I cannot access m

To delete your device from Join Server, Network Server and/or Application Server:

curl -X DELETE 'https://thethings.example.com/api/v3/<js/ns/as>/applications/<application_id>/devices/<device_id>' -H 'Accept: application/json' -H 'Authorization: Bearer <api-key>'

Next, recreate your device as documented in the Using the API section.

+

I see “Unable to access the end device” error

+

If you’re facing this error, your end device has probably been configured with incorrect server addresses, so The Things Stack Console treats and shows it as in Other cluster. To regain access to your end device, you should configure it with the correct server addresses. That can be done by accessing device’s General settings and configuring server addresses, or by deleting and recreating the end device with appropriate server addresses.

How do I see device events?

Device event logs can be found in the console in the device’s general information page. See Working with Events for other ways of subscribing to events.

I see no Join Requests from my device in The Things Stack.

@@ -357,6 +359,9 @@

On this page

  • I cannot access my device in The Things Stack Console.
    • +
  • I see “Unable to access the end device” error
    • + +
  • How do I see device events?
    • diff --git a/sitemap.xml b/sitemap.xml index 74fdd4b824..e3d76a1375 100644 --- a/sitemap.xml +++ b/sitemap.xml @@ -1302,7 +1302,7 @@ 2023-04-19T08:14:44+02:00 https://www.thethingsindustries.com/docs/devices/troubleshooting/ - 2023-11-13T14:42:26+01:00 + 2023-11-26T19:22:50+01:00 https://www.thethingsindustries.com/docs/the-things-stack/management/user-management/troubleshooting/ 2023-04-19T08:14:44+02:00