diff --git a/doc/content/the-things-stack/cloud/billing-and-subscription-management/_index.md b/doc/content/the-things-stack/cloud/billing-and-subscription-management/_index.md index 7e84f6f127..7114f98abe 100644 --- a/doc/content/the-things-stack/cloud/billing-and-subscription-management/_index.md +++ b/doc/content/the-things-stack/cloud/billing-and-subscription-management/_index.md @@ -53,7 +53,7 @@ Finally, click the **Launch {{% tts %}} Cloud** button to create your network. ## Manage your Subscriptions, Support and Billing Plans -After you purchased {{% tts %}} subscription, you'll receive some emails in the inbox of the administrator email address you provided previously. +After you purchased {{% tts %}} subscription, you'll receive some emails in the inbox of the administrator email address you provided previously. In one of the emails, you will get a link for creating an admin account password. Among other info, you'll be provided with a URL to access your newly created tenant's Console. The Console will be available on: @@ -61,7 +61,7 @@ Among other info, you'll be provided with a URL to access your newly created ten e.g. `https://docs-test-network.eu1.cloud.thethings.industries` for above shown example. -Use the administrator username you provided in previous steps to access it. You might be asked to change your administrator password to log into your tenant. +Use the administrator username you provided in previous steps, and the password that you created via magic link to access it. To manage your subscriptions, log in [here](https://accounts.thethingsindustries.com/login) with the administrator email and password you created in previous steps. @@ -91,12 +91,26 @@ You can also upgrade your support plan (or add one if you haven't done so previo In a similar manner, you can also choose to downgrade your subscription or support plan. -Under **Invoice History** section, you will be able to see and download invoices and receipts for your subscription. To access your invoices for all purchased subscriptions, switch to the **Invoices** tab. +To downgrade your subscription, e.g. from **Plus** to **Standard** plan, click the **Change plan** button and choose **Downgrading to Cloud Standard** option. -{{< figure src="invoices-overview.png" alt="Invoices overview" >}} +{{< figure src="downgrade-plan.png" alt="Downgrade TTS plan" >}} + +{{< note >}} Keep in mind that you can upgrade from **Discovery** tier to **Standard** and **Plus** using these options, and you can downgrade from **Plus** to **Standard**, but you cannot downgrade from **Standard** to **Discovery**. {{}} + +To downgrade your support plan, click the **Change support plan** button. You will be able to downgrade your support plan, e.g. from **Priority** to **Standard**, or to completely **Remove support**. + +{{< figure src="downgrade-support.png" alt="Downgrade support plan" >}} + +Under **Invoice History** section on the bottom, you will be able to see and download invoices and receipts for your subscription. To access your invoices for all purchased subscriptions, switch to the **Invoices** tab. + +{{< figure src="invoice-history.png" alt="Invoices overview" >}} {{< note >}} If you change your billing information, it will be applied only on newly created invoices. Invoices that have been created before that cannot be changed. {{}} +If you want to cancel your subscription, click the **Cancel subscription** button in the upper right of your subscription preview (below **Expected next invoice amount**). + +{{< warning >}} Please note that the action of cancelling subscription cannot be undone. You will loose access to your tenant/network and all the data stored in it. It will also not be possible to reuse the associated Network ID. All registered end devices and gateways will be **locked** to this tenant unless deregistered/unclaimed and purged first. {{}} + ## FAQ ### How can I reset my Billing Account password? @@ -107,10 +121,6 @@ Please submit your Billing Account email address via the [password reset form](h Please contact our [sales team](mailto:sales@thethingsindustries.com). -### I canceled my subscription so my tenant is suspended. Can I reactivate it? - -Please reach out to our [sales team](mailto:sales@thethingsindustries.com) and reference your tenant ID. - ### Can multiple users access a single Billing Account? 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