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[Bug] Profile Photo is not always changed on Android device #673

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lreyes-qae opened this issue Nov 16, 2022 · 1 comment
Open

[Bug] Profile Photo is not always changed on Android device #673

lreyes-qae opened this issue Nov 16, 2022 · 1 comment
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qa sprint Active QA Sprint testing passed Triaged issue was retested and passed.
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@lreyes-qae
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lreyes-qae commented Nov 16, 2022

Environment

Samsung Galaxy A71 (Physical Phone)
OS: Android v12
Firefox
Firefox 106.1.0 (Build #2015909131)

Description

When attempting to change the Profile Photo for either my Admin or User role accounts, the image does not always change on first try. I have had to attempt to make the change multiple times before the image actually changes.

Expected Behavior

The Profile Photo should change in the Firefox browser in an Android device on the first try.

Steps to Reproduce Issue

  1. Login as Administrator or User
  2. Click on the hamburger menu
  3. Click on the account name to open up the hidden menu
  4. Click on "Account Settings"
  5. Under "Profile Photo" section, click on the image
  6. On the Android device, when presented with "Choose an action", select "Files"
  7. Click on "Gallery"
  8. Click on any folders in your gallery such as Screenshots, Camera or Downloads
  9. Select a photo to upload
  10. Notice how the image does not upload and change in the Profile Photo section.

Screenshots

Ticket673.mov

Note:

I only found this behavior on my Android physical phone using Firefox. I did try to reproduce this on BrowserStack using one of their "real" devices but I was unable to reproduce the behavior there. This may be an issue on just my device but at least it is documented if this comes up in the future.

@lreyes-qae lreyes-qae self-assigned this Nov 16, 2022
@lreyes-qae lreyes-qae added bug Something isn't working qa sprint Active QA Sprint labels Nov 16, 2022
@lreyes-qae lreyes-qae added this to the QA Sprint #9 milestone Nov 16, 2022
@brianifoster brianifoster added testing passed Triaged issue was retested and passed. and removed bug Something isn't working labels May 26, 2023
@brianifoster
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this passes, congrats

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