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Safe Exam Browser (SEB) Not Starting #1078

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QuantumTechSolution opened this issue Jan 14, 2025 · 0 comments
Open

Safe Exam Browser (SEB) Not Starting #1078

QuantumTechSolution opened this issue Jan 14, 2025 · 0 comments
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@QuantumTechSolution
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Hello Team,

I am encountering an issue with Safe Exam Browser (SEB) and would like to request assistance. Below are the errors I am receiving:

image

2025-01-14 15:38:55.777 [07] - DEBUG: [Process 'SafeExamBrowser.Client.exe' (11692)] Initialized termination event.
2025-01-14 15:38:55.777 [07] - INFO: Waiting for client to complete initialization...
2025-01-14 15:38:56.565 [18] - DEBUG: [RuntimeHost] Received connection request with authentication token '2b56dc78-9298-435f-bb57-4e15d9465b56'.
2025-01-14 15:38:56.565 [18] - DEBUG: [RuntimeHost] Accepted connection request.
2025-01-14 15:38:56.581 [14] - DEBUG: [RuntimeHost] Received message 'SimpleMessage -> ConfigurationNeeded', sending response 'ConfigurationResponse'.
2025-01-14 15:38:58.005 [18] - DEBUG: [RuntimeHost] Received disconnection request with message 'DisconnectionMessage'.
2025-01-14 15:38:58.085 [18] - DEBUG: [Process 'SafeExamBrowser.Client.exe' (11692)] Process has terminated.
2025-01-14 15:38:58.086 [07] - ERROR: Client instance terminated unexpectedly during initialization!
2025-01-14 15:38:58.086 [07] - ERROR: Failed to start new client instance! Aborting procedure...
2025-01-14 15:38:57.472 [01] - ERROR: Caught unexpected exception while performing operation 'LazyInitializationOperation'!
2025-01-14 15:36:06.041 [07] - WARNING: [Registry] Failed to get sub keys for 'HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\TaskFlow\DeviceCache'.

I have collected additional information regarding these errors, but I still need assistance with finding a solution. The issue arises when attempting to start the SEB client, which terminates unexpectedly during initialization. Additionally, I encounter an unexpected exception during the 'LazyInitializationOperation' and am unable to retrieve certain registry keys.

Could you please guide me on the steps I should take to resolve these issues?

Thank you!

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