RUNTIME + CLIENT #1012
Assignees
Labels
duplicate
There already exists an issue for this topic.
Comments
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Error message when I try to connect to SEB
LOG FILE RUNTIME:
/* Copyright © 2024 ETH Zürich, IT Services
/*
/* Please visit https://www.github.com/SafeExamBrowser for more information.
Application started at 2024-11-05 12:45:37.899
Running on Windows 11, Microsoft Windows NT 10.0.22631.0 (x64)
Computer 'TEF3' is a ThinkPad L16 Gen 1 21L7CTO1WW manufactured by LENOVO
Runtime-ID: a7f98b55-6251-4abc-9870-ad6bb33bc20c
2024-11-05 12:45:39.752 [09] - INFO: Initiating startup procedure...
2024-11-05 12:45:39.846 [09] - INFO: Loading text data...
2024-11-05 12:45:39.866 [09] - DEBUG: [Text] System language is 'en', trying to load data...
2024-11-05 12:45:39.877 [09] - DEBUG: [Text] Data successfully loaded.
2024-11-05 12:45:39.878 [09] - INFO: Starting communication host...
2024-11-05 12:45:39.930 [06] - DEBUG: [RuntimeHost] Communication host is opening...
2024-11-05 12:45:39.988 [06] - DEBUG: [RuntimeHost] Communication host has been opened.
2024-11-05 12:45:39.989 [06] - DEBUG: [RuntimeHost] Successfully started communication host for endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c'.
2024-11-05 12:45:39.991 [09] - INFO: Attempting to verify application integrity...
2024-11-05 12:45:41.387 [09] - INFO: Application integrity successfully verified.
2024-11-05 12:45:41.390 [09] - INFO: Application successfully initialized.
2024-11-05 12:45:41.462 [09] - INFO: ### ------------------------------------ Session Start Procedure ------------------------------------- ###
2024-11-05 12:45:41.468 [09] - INFO: Initializing new session configuration...
2024-11-05 12:45:41.470 [09] - INFO: -> Client-ID: 3b993929-79e4-4ef1-a6da-d1052fdae3df
2024-11-05 12:45:41.472 [09] - INFO: -> Runtime-ID: a7f98b55-6251-4abc-9870-ad6bb33bc20c
2024-11-05 12:45:41.473 [09] - INFO: -> Session-ID: 29c68caf-5181-4f50-8b18-926dd8e2eeba
2024-11-05 12:45:41.475 [09] - INFO: Initializing application configuration...
2024-11-05 12:45:41.482 [09] - INFO: No valid configuration resource specified and no local client configuration found - loading default settings...
2024-11-05 12:45:41.509 [09] - INFO: The configuration was successful.
2024-11-05 12:45:41.525 [09] - INFO: Validating version restrictions...
2024-11-05 12:45:41.525 [09] - INFO: There are no version restrictions for the configuration.
2024-11-05 12:45:41.525 [09] - INFO: Validating remote session policy...
2024-11-05 12:45:41.525 [09] - DEBUG: [RemoteSessionDetector] System appears not to be running in a remote session.
2024-11-05 12:45:41.525 [09] - INFO: [SystemSentinel] Disabled sticky keys (original state: functionality available and disabled, hotkey active).
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Starting cursor verification...
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Cursor configuration successfully verified.
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Starting ease of access verification...
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Ease of access configuration successfully verified (value does not exist).
2024-11-05 12:45:41.540 [09] - INFO: Successfully ensured session integrity.
2024-11-05 12:45:41.540 [09] - INFO: Validating virtual machine policy...
2024-11-05 12:45:41.556 [09] - WARNING: [Registry] Failed to get sub keys for 'HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\TaskFlow\DeviceCache'.
2024-11-05 12:45:41.556 [09] - DEBUG: [VirtualMachineDetector] Computer 'TEF3' appears not to be a virtual machine.
2024-11-05 12:45:41.556 [09] - INFO: Validating display configuration...
2024-11-05 12:45:41.587 [09] - INFO: [DisplayMonitor] Detected active, internal display 'DISPLAY\LEN41B5\5&1b3dfee8&0&UID512_0' connected via 'Internal'.
2024-11-05 12:45:41.587 [09] - INFO: [DisplayMonitor] Detected 1 active displays, 1 are allowed.
2024-11-05 12:45:41.587 [09] - INFO: Display configuration is allowed.
2024-11-05 12:45:41.587 [09] - INFO: Initializing service...
2024-11-05 12:45:41.587 [09] - INFO: The service will be ignored for the next session.
2024-11-05 12:45:41.603 [09] - INFO: Initializing kiosk mode 'CreateNewDesktop'...
2024-11-05 12:45:41.603 [09] - DEBUG: [DesktopFactory] Found desktop handle for thread with ID = 6356. Attempting to get desktop name...
2024-11-05 12:45:41.603 [09] - DEBUG: [DesktopFactory] Successfully determined current desktop 'Default' [188].
2024-11-05 12:45:41.619 [09] - INFO: Current desktop is 'Default' [188].
2024-11-05 12:45:41.619 [09] - DEBUG: [DesktopFactory] Attempting to create random desktop...
2024-11-05 12:45:41.619 [09] - DEBUG: [DesktopFactory] Successfully created random desktop 'VpGTDB' [1340].
2024-11-05 12:45:41.619 [09] - INFO: Created custom desktop 'VpGTDB' [1340].
2024-11-05 12:45:41.650 [09] - INFO: Successfully activated custom desktop.
2024-11-05 12:45:41.650 [09] - INFO: [DesktopMonitor] Started monitoring desktop 'VpGTDB' [1340].
2024-11-05 12:45:41.666 [09] - INFO: Starting new client process...
2024-11-05 12:45:41.666 [09] - INFO: [ProcessFactory] Attempting to start process 'C:\Program Files\SafeExamBrowser\Application\SafeExamBrowser.Client.exe'...
2024-11-05 12:45:41.791 [09] - INFO: [ProcessFactory] Successfully started process 'C:\Program Files\SafeExamBrowser\Application\SafeExamBrowser.Client.exe' with ID = 10884.
2024-11-05 12:45:41.791 [09] - DEBUG: [Process 'SafeExamBrowser.Client.exe' (10884)] Initialized termination event.
2024-11-05 12:45:41.791 [09] - INFO: Waiting for client to complete initialization...
2024-11-05 12:45:43.624 [13] - DEBUG: [Process 'SafeExamBrowser.Client.exe' (10884)] Process has terminated.
2024-11-05 12:45:43.625 [09] - ERROR: Client instance terminated unexpectedly during initialization!
2024-11-05 12:45:43.626 [09] - ERROR: Failed to start new client instance! Aborting procedure...
2024-11-05 12:45:43.629 [09] - INFO: Reverting kiosk mode 'CreateNewDesktop'...
2024-11-05 12:45:43.629 [09] - INFO: [DesktopMonitor] Stopped monitoring desktop 'VpGTDB' [1340].
2024-11-05 12:45:43.640 [09] - INFO: Switched back to original desktop 'Default' [188].
2024-11-05 12:45:43.640 [09] - INFO: Closed custom desktop 'VpGTDB' [1340].
2024-11-05 12:45:43.656 [09] - INFO: Finalizing service...
2024-11-05 12:45:43.656 [09] - INFO: [SystemSentinel] Successfully reverted sticky keys (original state: functionality available and disabled, hotkey active).
2024-11-05 12:45:43.656 [09] - INFO: ### -------------------------------------- Session Start Failed -------------------------------------- ###
2024-11-05 12:45:45.866 [08] - INFO: Initiating shutdown procedure...
2024-11-05 12:45:45.877 [08] - INFO: Stopping communication host...
2024-11-05 12:45:45.880 [08] - DEBUG: [RuntimeHost] Communication host is closing...
2024-11-05 12:45:45.896 [08] - DEBUG: [RuntimeHost] Communication host has been closed.
2024-11-05 12:45:45.897 [08] - DEBUG: [RuntimeHost] Terminated communication host for endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c'.
2024-11-05 12:45:45.897 [08] - INFO: Application successfully finalized.
Application terminated at 2024-11-05 12:45:45.936
CLIENT LOG FILE:
New client instance started at 2024-11-05 12:45:43.389
2024-11-05 12:45:43.389 [01] - INFO: Initiating startup procedure...
2024-11-05 12:45:43.404 [01] - INFO: Loading text data...
2024-11-05 12:45:43.420 [01] - DEBUG: [Text] System language is 'en', trying to load data...
2024-11-05 12:45:43.420 [01] - DEBUG: [Text] Data successfully loaded.
2024-11-05 12:45:43.420 [01] - INFO: Initializing runtime connection...
2024-11-05 12:45:43.436 [01] - DEBUG: [RuntimeProxy] Trying to connect to endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c' with authentication token 'bc81d8e2-8709-4eee-94a2-36047f89904e'...
2024-11-05 12:45:43.515 [01] - DEBUG: [RuntimeProxy] Communication channel is opening...
2024-11-05 12:45:43.530 [01] - WARNING: [RuntimeProxy] Communication channel has faulted!
2024-11-05 12:45:43.546 [01] - WARNING: [RuntimeProxy] Endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c' could not be found!
2024-11-05 12:45:43.546 [01] - ERROR: Failed to connect to the runtime. Aborting startup...
2024-11-05 12:45:43.546 [01] - INFO: Closing runtime connection...
2024-11-05 12:45:43.546 [01] - INFO: Application startup aborted!
2024-11-05 12:45:43.546 [01] - INFO: Initiating shutdown procedure...
2024-11-05 12:45:43.562 [01] - INFO: Application successfully finalized.
Client instance terminated at 2024-11-05 12:45:43.577
--
We tried to block firewalls - change settings - allow location - everything --- still not working
Need help ASAP
The text was updated successfully, but these errors were encountered: