diff --git a/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md b/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md
index f43852ce34..164173c918 100644
--- a/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md
+++ b/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md
@@ -102,10 +102,9 @@ Given the significance of the services they provide and the requirements in Exec
 
 When crafting the customer feedback surveys, high-impact service providers include three prompts:
 
-
-1. This `[interaction / service]` increased my trust in `[provider]`.
-2. What about this interaction made the difference? **OR** What could have been better?
-3. Anything else you want us to know about your experience?
+* This [interaction / service] increased my trust in [provider].
+* What about this interaction made the difference? **OR** What could have been better?
+* Anything else you want us to know about your experience?
 
 To learn more about the survey framework, including question wording and branching logic, check out pages 9-12 of [OMB Circular A-11 (PDF, 376 KB, 14 pages)](https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf); Section 280.14: "How should HISPs collect and submit 'post-transaction' feedback data?"
 {{< /note >}}