From 994b6cc8099287c8a6989c9f347223a4c3d52129 Mon Sep 17 00:00:00 2001 From: Makayla Hipke Date: Wed, 4 Dec 2024 12:06:57 -0500 Subject: [PATCH] Add featured resource --- ...rming-federal-customer-experience-and-service-delivery.md | 5 +---- 1 file changed, 1 insertion(+), 4 deletions(-) diff --git a/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md b/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md index 661b11b2ba..409c7e2c20 100644 --- a/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md +++ b/content/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery.md @@ -80,10 +80,7 @@ OMB Circular A-11 requires agencies to gather and analyze customer experience da * Reviewing web analytics data, including clicks, pageviews, and other transactions * Attaching timestamps to data points to trace a user's journey through time and analyze macro-level shifts in user behavior over longer time periods -{{< note >}}Web teams can also consider speaking with actual users to optimize customer experience in digital services. - -Check out our [Human-Centered Design Guide](https://digital.gov/guides/hcd/) for more information on how to leverage user-centered thinking in digital services and throughout the federal government. -{{< /note >}} +{{< featured-resource link="guides/hcd/" kicker="Human-centered design">}} ### High-impact service providers