Missing transparent funds

[HonzaR]

Describe the issue

As reported by users, they are missing their transparent funds. It seems like both impacted users have very low-end devices (both are under 100$ today) and a more than 5 years old OS version.

Can you reliably reproduce the issue?

If so, please list the steps to reproduce below:

No, we can't reproduce yet.
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Expected behaviour

All incoming UTXOs are properly fetched and displayed in the transaction history and the transparent balance reflects it.

Actual behavior + errors

• App Version: 1.0 (650) - 1.1.2 (676)
• Android Version: 28-29
• Device: (if applies):
  • Xiaomi angelica M2006C3MG
  • samsung j4primelte SM-J415FN

Any extra information that might be useful in the debugging process.

Users' reports:

• https://linear.app/zcash/issue/PRO-242/%5Bbug%5D-a-user-cannot-see-their-funds-in-balances-and-cannot-see-a
• https://linear.app/zcash/issue/PRO-206/%5Bbug%5D-with-not-seeing-received-transactions-correct-balance