API devmanager ERR 500 - wait for response timed out

[lor74]

Checks

• I have searched the existing issues and no issue is describing my issue
• I have checked the FAQ
• I have checked the documentation
• I have installed the latest version

The problem

I have installed last month Home Assitant and I am trying to add my DEEBOT D605.
After installi the integration I can see my vaccum for a while but even if is online I can't control it (for example I can't start the cleaning task).
I can control the robot with iOS app succesfyully.

Diagnostics information

Home assistnt debug log

2023-11-30 07:55:02.974 DEBUG (MainThread) [deebot_client.authentication] No cached credentials, performing login
2023-11-30 07:55:02.975 DEBUG (MainThread) [deebot_client.authentication] Start login to EcovacsAPI
2023-11-30 07:55:02.975 DEBUG (MainThread) [deebot_client.authentication] calling login api
2023-11-30 07:55:03.340 DEBUG (MainThread) [deebot_client.authentication] got {'code': '0000', 'msg': '操作成功', 'time': 1701327303203, 'data': {'uid': '[REMOVED]', 'accessToken': '[REMOVED]', 'userName': '[REMOVED]', 'email': '[REMOVED]', 'mobile': '[REMOVED]', 'isNew': None, 'loginName': '[REMOVED]', 'ucUid': '[REMOVED]'}, 'success': True}
2023-11-30 07:55:03.340 DEBUG (MainThread) [deebot_client.authentication] calling auth api
2023-11-30 07:55:03.523 DEBUG (MainThread) [deebot_client.authentication] got {'code': '0000', 'msg': '操作成功', 'time': 1701327303583, 'data': {'authCode': '[REMOVED]', 'ecovacsUid': '[REMOVED]'}, 'success': True}
2023-11-30 07:55:03.523 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/users/user.do, params=None, json={'edition': 'ECOGLOBLE', 'userId': '20220302112631_546813e13ce6047504a5a855d70671bf', 'token': 'GLOBAL_APP_ECOVACS_IOT_3abd5830f038443327dfa0f27e0b79ee', 'realm': 'ecouser.net', 'resource': 'EFT6XEH0', 'org': 'ECOWW', 'last': '', 'country': 'IT', 'todo': 'loginByItToken'}
2023-11-30 07:55:03.688 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/users/user.do, params=None, json={'edition': 'ECOGLOBLE', 'userId': '20220302112631_546813e13ce6047504a5a855d70671bf', 'token': 'GLOBAL_APP_ECOVACS_IOT_3abd5830f038443327dfa0f27e0b79ee', 'realm': 'ecouser.net', 'resource': 'EFT6XEH0', 'org': 'ECOWW', 'last': '', 'country': 'IT', 'todo': 'loginByItToken'}, response={'todo': 'result', 'result': 'ok', 'userId': '[REMOVED]', 'resource': 'EFT6XEH0', 'token': '[REMOVED]', 'last': 604800000}
2023-11-30 07:55:03.688 DEBUG (MainThread) [deebot_client.authentication] Switching to shorter UID
2023-11-30 07:55:03.688 DEBUG (MainThread) [deebot_client.authentication] Login to EcovacsAPI successfully
2023-11-30 07:55:03.688 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/appsvr/app.do, params=None, json={'userid': 'gcck06k7dd0edd20', 'todo': 'GetGlobalDeviceList'}
2023-11-30 07:55:03.774 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/appsvr/app.do, params=None, json={'userid': 'gcck06k7dd0edd20', 'todo': 'GetGlobalDeviceList'}, response={'code': 0, 'todo': 'result', 'ret': 'ok', 'devices': [{'did': '[REMOVED]', 'name': 'e2001213092005800882', 'class': 'dl8fht', 'resource': '1O7P', 'company': 'eco-ng', 'bindTs': 1698048743830, 'service': {'jmq': 'jmq-ngiot-eu.dc.ww.ecouser.net', 'mqs': 'api-ngiot.dc-as.ww.ecouser.net'}, 'shareable': True, 'deviceName': 'DEEBOT 600 Series', 'icon': 'https://portal-ww.ecouser.net/api/pim/file/get/5acc32067c295c0001876eea', 'ota': False, 'UILogicId': 'D_600', 'materialNo': '702-0000-0170', 'pid': '5acb0fa87c295c0001876ecf', 'product_category': 'DEEBOT', 'model': 'D600', 'updateInfo': {'needUpdate': False, 'changeLog': ''}, 'nick': 'Cleaner', 'homeId': '626d0085b7e74b47e65b0861', 'homeSort': 9999, 'status': 1, 'otaUpgrade': {}}]}
2023-11-30 07:55:07.904 INFO (MainThread) [custom_components.deebot]
-------------------------------------------------------------------
deebot
Version: 2.1.1
This is a custom component
If you have any issues with this you need to open an issue here:
https://github.com/DeebotUniverse/Deebot-4-Home-Assistant/issues
-------------------------------------------------------------------

2023-11-30 07:55:07.919 DEBUG (MainThread) [deebot_client.authentication] No cached credentials, performing login
2023-11-30 07:55:07.919 DEBUG (MainThread) [deebot_client.authentication] Start login to EcovacsAPI
2023-11-30 07:55:07.919 DEBUG (MainThread) [deebot_client.authentication] calling login api
2023-11-30 07:55:08.154 DEBUG (MainThread) [deebot_client.authentication] got {'code': '0000', 'msg': '操作成功', 'time': 1701327308010, 'data': {'uid': '[REMOVED]', 'accessToken': '[REMOVED]', 'userName': '[REMOVED]', 'email': '[REMOVED]', 'mobile': '[REMOVED]', 'isNew': None, 'loginName': '[REMOVED]', 'ucUid': '[REMOVED]'}, 'success': True}
2023-11-30 07:55:08.154 DEBUG (MainThread) [deebot_client.authentication] calling auth api
2023-11-30 07:55:08.193 DEBUG (MainThread) [deebot_client.authentication] got {'code': '0000', 'msg': '操作成功', 'time': 1701327308244, 'data': {'authCode': '[REMOVED]', 'ecovacsUid': '[REMOVED]'}, 'success': True}
2023-11-30 07:55:08.193 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/users/user.do, params=None, json={'edition': 'ECOGLOBLE', 'userId': '20220302112631_546813e13ce6047504a5a855d70671bf', 'token': 'GLOBAL_APP_ECOVACS_IOT_f551c9b5a981ad31d39730ec76ee76c0', 'realm': 'ecouser.net', 'resource': 'DPYC1T39HZ1D', 'org': 'ECOWW', 'last': '', 'country': 'IT', 'todo': 'loginByItToken'}
2023-11-30 07:55:08.244 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/users/user.do, params=None, json={'edition': 'ECOGLOBLE', 'userId': '20220302112631_546813e13ce6047504a5a855d70671bf', 'token': 'GLOBAL_APP_ECOVACS_IOT_f551c9b5a981ad31d39730ec76ee76c0', 'realm': 'ecouser.net', 'resource': 'DPYC1T39HZ1D', 'org': 'ECOWW', 'last': '', 'country': 'IT', 'todo': 'loginByItToken'}, response={'todo': 'result', 'result': 'ok', 'userId': '[REMOVED]', 'resource': 'DPYC1T39HZ1D', 'token': '[REMOVED]', 'last': 604800000}
2023-11-30 07:55:08.245 DEBUG (MainThread) [deebot_client.authentication] Switching to shorter UID
2023-11-30 07:55:08.245 DEBUG (MainThread) [deebot_client.authentication] Login to EcovacsAPI successfully
2023-11-30 07:55:08.245 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/appsvr/app.do, params=None, json={'userid': 'gcck06k7dd0edd20', 'todo': 'GetGlobalDeviceList'}
2023-11-30 07:55:08.330 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/appsvr/app.do, params=None, json={'userid': 'gcck06k7dd0edd20', 'todo': 'GetGlobalDeviceList'}, response={'code': 0, 'todo': 'result', 'ret': 'ok', 'devices': [{'did': '[REMOVED]', 'name': 'e2001213092005800882', 'class': 'dl8fht', 'resource': '1O7P', 'company': 'eco-ng', 'bindTs': 1698048743830, 'service': {'jmq': 'jmq-ngiot-eu.dc.ww.ecouser.net', 'mqs': 'api-ngiot.dc-as.ww.ecouser.net'}, 'shareable': True, 'deviceName': 'DEEBOT 600 Series', 'icon': 'https://portal-ww.ecouser.net/api/pim/file/get/5acc32067c295c0001876eea', 'ota': False, 'UILogicId': 'D_600', 'materialNo': '702-0000-0170', 'pid': '5acb0fa87c295c0001876ecf', 'product_category': 'DEEBOT', 'model': 'D600', 'updateInfo': {'needUpdate': False, 'changeLog': ''}, 'nick': 'Cleaner', 'homeId': '626d0085b7e74b47e65b0861', 'homeSort': 9999, 'status': 1, 'otaUpgrade': {}}]}
2023-11-30 07:55:08.331 DEBUG (MainThread) [custom_components.deebot.hub] New vacbot found: e2001213092005800882
2023-11-30 07:55:08.331 DEBUG (MainThread) [custom_components.deebot.hub] Hub setup complete
2023-11-30 07:55:08.335 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getPos', 'payload': {'header': {'pri': '1', 'ts': 1701327308.334914, 'tzm': 480, 'ver': '0.0.50'}, 'body': {'data': ['chargePos', 'deebotPos']}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:08.337 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getStats', 'payload': {'header': {'pri': '1', 'ts': 1701327308.336953, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:08.350 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getChargeState', 'payload': {'header': {'pri': '1', 'ts': 1701327308.350819, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:08.400 DEBUG (SyncWorker_0) [deebot_client.mqtt_client.client] Sending CONNECT (u1, p1, wr0, wq0, wf0, c1, k60) client_id=b'gcck06k7dd0edd20@ecouser/DPYC1T39HZ1D'
2023-11-30 07:55:08.405 INFO (MainThread) [homeassistant.components.vacuum] Setting up vacuum.deebot
2023-11-30 07:55:08.466 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received CONNACK (0, 0)
2023-11-30 07:55:08.466 DEBUG (MainThread) [deebot_client.mqtt_client] Subscribe to all previous subscriptions
2023-11-30 07:55:08.467 DEBUG (MainThread) [deebot_client.mqtt_client] All mqtt tasks created
2023-11-30 07:55:08.467 DEBUG (MainThread) [deebot_client.mqtt_client.client] Sending SUBSCRIBE (d0, m1) [(b'iot/atr/+/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/j', 0)]
2023-11-30 07:55:08.503 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received SUBACK
2023-11-30 07:55:08.504 DEBUG (MainThread) [deebot_client.mqtt_client.client] Sending SUBSCRIBE (d0, m2) [(b'iot/p2p/+/+/+/+/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/+/j', 0)]
2023-11-30 07:55:08.540 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received SUBACK
2023-11-30 07:55:08.541 DEBUG (MainThread) [deebot_client.mqtt_client.client] Sending SUBSCRIBE (d0, m3) [(b'iot/p2p/+/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/+/+/+/p/+/j', 0)]
2023-11-30 07:55:08.577 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received SUBACK
2023-11-30 07:55:23.415 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getPos', 'payload': {'header': {'pri': '1', 'ts': 1701327308.334914, 'tzm': 480, 'ver': '0.0.50'}, 'body': {'data': ['chargePos', 'deebotPos']}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}, response={'ret': 'fail', 'errno': 500, 'debug': 'wait for response timed out'}
2023-11-30 07:55:23.416 WARNING (MainThread) [deebot_client.commands.common] No response received for command "getPos". This can happen if the vacuum has network issues or does not support the command
2023-11-30 07:55:23.417 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getCleanInfo', 'payload': {'header': {'pri': '1', 'ts': 1701327323.41714, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:23.466 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received PUBLISH (d0, q0, r0, m0), 'iot/p2p/getCleanInfo/HelperMQClientId-awseu-sts-ngiot-mqsjmq-30/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/fu9W/j', ... (69 bytes)
2023-11-30 07:55:23.466 DEBUG (MainThread) [deebot_client.mqtt_client] Got message: topic=iot/p2p/getCleanInfo/HelperMQClientId-awseu-sts-ngiot-mqsjmq-30/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/fu9W/j, payload=b'{"header":{"pri":"1","ts":1701327323.41714,"tzm":480,"ver":"0.0.50"}}'
2023-11-30 07:55:23.466 DEBUG (MainThread) [deebot_client.mqtt_client] Command getCleanInfo does not support p2p handling (yet)
2023-11-30 07:55:23.517 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getStats', 'payload': {'header': {'pri': '1', 'ts': 1701327308.336953, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}, response={'ret': 'fail', 'errno': 500, 'debug': 'wait for response timed out'}
2023-11-30 07:55:23.517 WARNING (MainThread) [deebot_client.commands.common] No response received for command "getStats". This can happen if the vacuum has network issues or does not support the command
2023-11-30 07:55:23.518 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getBattery', 'payload': {'header': {'pri': '1', 'ts': 1701327323.518006, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:23.545 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getChargeState', 'payload': {'header': {'pri': '1', 'ts': 1701327308.350819, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}, response={'ret': 'fail', 'errno': 500, 'debug': 'wait for response timed out'}
2023-11-30 07:55:23.545 WARNING (MainThread) [deebot_client.commands.common] No response received for command "getChargeState". This can happen if the vacuum has network issues or does not support the command
2023-11-30 07:55:23.546 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getError', 'payload': {'header': {'pri': '1', 'ts': 1701327323.545957, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:23.564 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received PUBLISH (d0, q0, r0, m0), 'iot/p2p/getBattery/HelperMQClientId-awseu-sts-ngiot-mqsjmq-24/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/3UWN/j', ... (70 bytes)
2023-11-30 07:55:23.565 DEBUG (MainThread) [deebot_client.mqtt_client] Got message: topic=iot/p2p/getBattery/HelperMQClientId-awseu-sts-ngiot-mqsjmq-24/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/3UWN/j, payload=b'{"header":{"pri":"1","ts":1701327323.518006,"tzm":480,"ver":"0.0.50"}}'
2023-11-30 07:55:23.566 DEBUG (MainThread) [deebot_client.mqtt_client] Command getBattery does not support p2p handling (yet)
2023-11-30 07:55:23.588 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received PUBLISH (d0, q0, r0, m0), 'iot/p2p/getError/HelperMQClientId-awseu-sts-ngiot-mqsjmq-36/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/cwIc/j', ... (70 bytes)
2023-11-30 07:55:23.589 DEBUG (MainThread) [deebot_client.mqtt_client] Got message: topic=iot/p2p/getError/HelperMQClientId-awseu-sts-ngiot-mqsjmq-36/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/cwIc/j, payload=b'{"header":{"pri":"1","ts":1701327323.545957,"tzm":480,"ver":"0.0.50"}}'
2023-11-30 07:55:23.589 DEBUG (MainThread) [deebot_client.mqtt_client] Command getError does not support p2p handling (yet)
2023-11-30 07:55:38.445 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getCleanInfo', 'payload': {'header': {'pri': '1', 'ts': 1701327323.41714, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}, response={'ret': 'fail', 'errno': 500, 'debug': 'wait for response timed out'}
2023-11-30 07:55:38.446 WARNING (MainThread) [deebot_client.commands.common] No response received for command "getCleanInfo". This can happen if the vacuum has network issues or does not support the command
2023-11-30 07:55:38.446 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getSpeed', 'payload': {'header': {'pri': '1', 'ts': 1701327338.446647, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:38.516 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received PUBLISH (d0, q0, r0, m0), 'iot/p2p/getSpeed/HelperMQClientId-awseu-sts-ngiot-mqsjmq-31/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/Z5lE/j', ... (70 bytes)
2023-11-30 07:55:38.517 DEBUG (MainThread) [deebot_client.mqtt_client] Got message: topic=iot/p2p/getSpeed/HelperMQClientId-awseu-sts-ngiot-mqsjmq-31/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/Z5lE/j, payload=b'{"header":{"pri":"1","ts":1701327338.446647,"tzm":480,"ver":"0.0.50"}}'
2023-11-30 07:55:38.517 DEBUG (MainThread) [deebot_client.mqtt_client] Command getSpeed does not support p2p handling (yet)
2023-11-30 07:55:38.547 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getBattery', 'payload': {'header': {'pri': '1', 'ts': 1701327323.518006, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}, response={'ret': 'fail', 'errno': 500, 'debug': 'wait for response timed out'}
2023-11-30 07:55:38.547 WARNING (MainThread) [deebot_client.commands.common] No response received for command "getBattery". This can happen if the vacuum has network issues or does not support the command
2023-11-30 07:55:38.548 DEBUG (MainThread) [deebot_client.authentication] Calling api(1/3): url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getCachedMapInfo', 'payload': {'header': {'pri': '1', 'ts': 1701327338.548468, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}
2023-11-30 07:55:38.582 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getError', 'payload': {'header': {'pri': '1', 'ts': 1701327323.545957, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}, response={'ret': 'fail', 'errno': 500, 'debug': 'wait for response timed out'}
2023-11-30 07:55:38.583 WARNING (MainThread) [deebot_client.commands.common] No response received for command "getError". This can happen if the vacuum has network issues or does not support the command
2023-11-30 07:55:38.596 DEBUG (MainThread) [deebot_client.mqtt_client.client] Received PUBLISH (d0, q0, r0, m0), 'iot/p2p/getCachedMapInfo/HelperMQClientId-awseu-sts-ngiot-mqsjmq-6/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/VfoM/j', ... (70 bytes)
2023-11-30 07:55:38.597 DEBUG (MainThread) [deebot_client.mqtt_client] Got message: topic=iot/p2p/getCachedMapInfo/HelperMQClientId-awseu-sts-ngiot-mqsjmq-6/ecosys/1234/e46e145f-7cbb-4040-8467-b16910b61b5b/dl8fht/1O7P/q/VfoM/j, payload=b'{"header":{"pri":"1","ts":1701327338.548468,"tzm":480,"ver":"0.0.50"}}'
2023-11-30 07:55:38.597 DEBUG (MainThread) [deebot_client.mqtt_client] Command getCachedMapInfo does not support p2p handling (yet)

Anything in the logs that might be useful for us?

Checking the log I can see the login on Debot server works but after the setup of the vacum all calls to API https://portal-eu.ecouser.net/api/iot/devmanager.do fails due to ERR 500.

For exmple
2023-11-30 07:55:38.445 DEBUG (MainThread) [deebot_client.authentication] Success calling api url=https://portal-eu.ecouser.net/api/iot/devmanager.do, params={'mid': 'dl8fht', 'did': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'td': 'q', 'u': 'gcck06k7dd0edd20', 'cv': '1.67.3', 't': 'a', 'av': '1.3.1'}, json={'cmdName': 'getCleanInfo', 'payload': {'header': {'pri': '1', 'ts': 1701327323.41714, 'tzm': 480, 'ver': '0.0.50'}}, 'payloadType': 'j', 'td': 'q', 'toId': 'e46e145f-7cbb-4040-8467-b16910b61b5b', 'toRes': '1O7P', 'toType': 'dl8fht'}, response={'ret': 'fail', 'errno': 500, 'debug': 'wait for response timed out'}
2023-11-30 07:55:38.446 WARNING (MainThread) [deebot_client.commands.common] No response received for command "getCleanInfo". This can happen if the vacuum has network issues or does not support the command

I can confirm that the robot is reacheable from iOS App (Ecovacs Home)

Additional information

No response

[edenhaus]

This integration currently only supports the newer models as the older ones are using a different communication protocol.
There is a PR open for adding support for older ones too but it is not ready yet (DeebotUniverse/client.py#288)