I am unable to install Helper. Tried so many times, app is asking for a password again and again.

[BERSERK555]

MacBook (please complete the following information):

• MacBook Model ( macbook air m1 2020):
• macOS Version ( Sonoma 14.2.1):
• Charger Model (originalapple charger):
• Charging Cable ( original cable):
• AlDente Free: yes free version
• AlDente Version: latest
• List or add screenshots of all enabled/disabled settings in AlDente:

Describe the bug
I am unable to Install helper I have tried so many times But it shows install helper error and asks for password again and again. I've tried all the previous versions of al dente as well. but it does not get resolved. I am unable to do anything. I am feeling stuck

Screenshots and Screen Recordings

Screen.Recording.2025-02-08.at.10.19.15.PM.mov

Additional context
I am unable to do anything please guide me and help me. I'm feeling helpless.

( I do not want to update my macbook due to performance reasons. updating my system is the only this that I haven't tried, and also I think there's no issue in my system because the previous version of al dente was working smoothly on this mac version sonoma 14.2.1 that I'm currently using )

[MatthiasKerbl]

Hi @BERSERK555,

I am sorry to hear you are having issues with AlDente. Issues like that might occur when multiple versions of AlDente are installed. Therefore, please follow this guide How to uninstall AlDente Pro. Afterward, please check if you have any other AlDente anywhere else on your MacBook (Downloads folder, Application folder,...). Lastly, download and install the newest version of AlDente.

Best,
Matthias

[simon-bd]

i face a similar issue currently this is what happens after a clean install following the guide and removing all files when installing :

after i press OK, nothing happend and i cant open the UI of Aldente

[simon-bd]

I managed to resolve my issue by ensuring that the launchdemons and launchagents had the correct ownership and permissions. By the way, @BERSERK555, could you please check the permissions for the following directories: ls -ld ~/Library/LaunchAgents /Library/LaunchAgents /Library/LaunchDaemons? It might be the same issue, but I think this is a good test to confirm.

[MatthiasKerbl]

I managed to resolve my issue by ensuring that the launchdemons and launchagents had the correct ownership and permissions. By the way, @BERSERK555, could you please check the permissions for the following directories: ls -ld ~/Library/LaunchAgents /Library/LaunchAgents /Library/LaunchDaemons? It might be the same issue, but I think this is a good test to confirm.

Hi @simon-bd,

Thank you for your update. Do you have multiple user accounts on your MacBook?

Best,
Matthias

[simon-bd]

@MatthiasKerbl I'm pretty sure I did it my self I was working on a custom launch agent for displaylink manager and had some permission issue in terminal.

I only have one user