Weekly reminder just got forgotten

[saschafoerster]

We have two weekly reminders setup, every monday, 10 am into the channel.
It went well for some weeks (2 or 3) but this week, the messages didn't appear.
I don't know what the reason is: maybe upgrades of RocketChat?
I am a bit sad, as I wish Reminders were really reliable. If I can help debug, let me know, but I wouldn't know where to start and search.

[murtaza98]

Hey @saschafoerster I believe upgrades could've affected the cron-jobs. Could you share what version did you upgrade from and to recently in the past weeks? Also what's the version of Reminder App installed on your workspace?

[saschafoerster]

Right now, I am on this versions:

• Reminder App Version 2.8.0
• RocketChat 6.4.2
  I updated from 6.3.10 to 6.4.1, but I am not 100% sure if this is related.
  The reminder was created on 23.08. (weekly) and then working 28.9., 4.9., 11.09., 18.09. and last time on the 25.09.
  That would actually fit to the jump from 6.3 to 6.4

[murtaza98]

Thanks for sharing the information. I'll check about this and hope to try to reproduce it. Keep you posted

[murtaza98]

Hey @saschafoerster Sadly I've not had any success trying to reproduce this issue. I found the reminders to work even after the server gets upgraded.

However, I did find an interesting issue: If I schedule a recurring reminder and then I MANUALLY DISABLE the Reminder App; then this recurring reminder won't be sent out again. Maybe this might be the case in your workspace. Did you perhaps happen to manually disable this app for some time before you started experiencing this issue?

I'll work on finding a suitable solution to the above problem....it's gonna be tricky. I'd honestly have hoped that apps-engine doesn't cancel the cron jobs when an app get's disabled.